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Installation Guide for MRI-1000
Customer Care/Warranty
Call Customer Care (1-877-452-5782) for all Subscription Related and Warranty Issues. The ESN and
MDN numbers of the unit of concern along with the Subscriber Account Name will be required
The MRI-1000 comes with the following Globalstar Product Warranty.
LIMITED WARRANTY. Globalstar provides a one (1) year Limited Product Warranty that the Meter
Reading Interface (MRI) Terminal (the "Terminal") shall be free from defects in workmanship and
materials under normal use and service. Globalstar's obligation under this warranty is limited to
repairing and replacing, at Globalstar's election, any Terminal, that within twelve (12) months of
initial date of shipment is determined to be defective in material or workmanship upon
examination by Globalstar, without charge for parts or labor. Globalstar reserves the right to use
new or refurbished parts and/or then-current technology for any repairs/replacements, provided
that they maintain form, fit, function compatibility. Customer is to provide Globalstar with notice of
the defect, including all reasonable available details regarding the nature of the nonconformity or
defect, and request a Returned Merchandise Authorization. Any Terminal must be returned to
Globalstar; no field repairs will be performed. This warranty shall not apply to repair or
replacement necessitated by accident, disaster, customer supplied interfacing, unauthorized
modification or repairs, misuse or abuse. Except where prohibited by law, any Terminal or part
replaced under warranty by Globalstar shall become the property of Globalstar. The performance
of this limited warranty does not extend the warranty period for any Terminal beyond the original
limited warranty period. ALL OTHER STATUTORY AND IMPLIED WARRANTIES (INCLUDING
IMPLIED WARRANTY OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE
EXCLUDED except warranty of title.
For Warranty Issues contact Customer Care
GS-08-1724, v 3.2
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