HomeSecure HS-IP-03 User Manual page 42

HomeSecure HS-IP-03 manual: 22-01-2015
How do I configure port forwarding on my IP camera?
Please refer to the section [4.2.4 P2P].
When I double click my IP camera in the overview in Search Tool, the browser opens on an
empty page. What is wring?
The IP camera and the computer might not be in the same IP address range. Make sure that
your IP camera and your computer are connected to the same network. I.e. both devices
must be in the same IP address range. If your computer has IP address 192.168.0.55, then
your IP camera must also be in the 192.168.0.xx range.
The easiest way to ensure this is to connect the IP camera and the computer to the same
router with a network cable and set the computer to acquire IP address via DHCP from the
router automatically.
How do I find my computer's IP address?
Click "start" on your windows computer and input the command "CMD" and then press
[Enter] in the DOS prompt, you input "ipconfig" and then press [Enter].
How can I make my IP camera save images and video on my Synology NAS?
Set your Synology NAS to run FTP service. Create a shared FTP folder with user name and
password. Input the IP address, folder path, user name and password in the FTP settings on
your IP camera. See [4.3.4 FTP] for more information.
How do I make my IP camera save to my FTP server?
Please refer to [4.3.4 FTP] for more information.
Can more than one person receive streams from the camera at one time?
Up to three persons can stream video from the camera at the same time. Please see [4.5.1
Video Parameters] for more information.
How do I set a static IP address on the IP camera?
Deactivate DHCP as described [4.2.1 IP] and input a static IP address that is unique on your
network, Subnet Mask, Gateway and DNS
I have connected my IP camera to my router and I can see video on my computer when I am
logged into my own WiFi. When I try to connect from an external network, I cannot access
the camera. What is the problem?
Make sure that DDNS services are working on the camera. Also make sure your router is not
blocking any ports.
How do I save video and images from the IP camera?
You can save images and video on the SD card for recording from browser and when alarm is
triggered. When you use the App you can save snapshots on the phone, see more in [5 App
Setup].
What is DDNS and why is it important?
DDNS (Dynamic DNS) is a service that converts internet domain names to IP addresses. Thus,
you do not need to know changing IP addresses to connect to the IP camera. You always have
a fixed URL that will redirect to your changing IP addresses.
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