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Additional Information
Repackaging
1. Remove the Foam Pads, along with the attached
Sanding Pads, from the inside of the machine.
2. Empty the Water Reservoir.
3. Drain the Water tubing.
Note: For the Water line, press the "W" button
on the front User Keypad. Have a small container
ready to catch the draining water. Once all the
water has been drained, press the "W" on the front
User Keypad to stop the drainage.
Warning: You must drain all the water from
the Water Reservoir and the Water Line before
shipping. Failure to do so may cause damage that
would not be covered under the warranty.
4. Turn off power to the machine.
5. Close the Lid.
6. Remove the Power Cable.
7. Place the machine into the protective plastic bag.
8. Place the machine into the left and the right
packing foams.
9. Place the Quicksand into the Shipping Box.
10. Place the Top Cardboard Insert back into position.
11. Insert anything else that has been required by the
Technical Support Department.
12. Close and tape the Shipping Box.
13. Write the provided RMA number on the outside of
the Shipping Box.
Note: If you feel your machine is not functioning
correctly please stop using the unit and contact
Support on 0800 412 5424.
Frequent Questions
Why do I have to keep the Lid in the open position when my machine is not is use?
Leaving the Lid in the closed position for a prolonged period of time, without running the
machine, will cause the Foam Pads to become flat. When this happens the Foam Pads will not
be able to sand the discs properly. If you would like to keep the Lid closed, when the machine
is not in use, remove the Turntable Assembly from the machine.
Can I sand a 3 inch disc? No!
Can I sand a Blu-ray disc? No!
Due to the nature of Blu-ray discs, where the data layer is so close to the surface of the
optical side of the discs, this sanding process is too aggressive and will damage the data layer.
For maintenance and repair of Blu-ray discs, we strongly recommend repairing them on the
VMI Hybrid disc repair machine.
Can I sand a Double-Sided disc? Yes!
Can I sand a disc that is warped or cracked? No!
When should I replace my Turntable?
There is no set life expectancy for the Turntable. If you notice any imperfections, such as
rips, tears, nicks, gouges, worn spots, and/or missing material – then the Turntable should be
replaced. You can order a replacement at www.totaldiscrepair.co.uk.
Can I run my machine over 100 (or 50) minutes without replacing the Credit Chip?
No! Once the Credit Chip is depleted the unit will not allow for any more cycles to be run.
Once a new Credit Chip has been installed, the machine will continue with normal operation.
Why do I have to remove the Water from the machine for shipping?
Since we cannot control how your VMI Quicksand is handled when in transit, we ask that you
remove all traces of water from the machine, so that no water leaks into the machine during
shipping. Water leakage will cause damage to the internal components.
What should I do with the leftover water on my discs?
Due to the nature of the Quicksand sanding process, water will be left on the surface of the
disc at the end of the cycle. It is recommended that you try to pour any large quantities of
water back into the Catch Tray. Any remaining water on the disc should be wiped away with
a cloth to ensure that any remaining plastic remnants on the disc are removed. The VMI
Quicksand is designed to work optimally with the VMI Hybrid. Cleaning the disc of all plastic
particles will ensure that the Hybrid Buffing Pads are not contaminated with plastic particles.
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