HP ProLiant SL165s G7 Maintenance And Service Manual
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HP ProLiant SL165s G7 Maintenance And Service Manual

HP ProLiant SL165s G7 Maintenance And Service Manual

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HP ProLiant SL165s G7 Server
Maintenance and Service Guide
Part number 635252-001
First edition March 2011

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Summary of Contents for HP ProLiant SL165s G7

  • Page 1 HP ProLiant SL165s G7 Server Maintenance and Service Guide Part number 635252-001 First edition March 2011...
  • Page 2 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Illustrated parts catalog ......................... 16 Mechanical components ......................... 16 System components ..........................20 HP Contact Information........................... 25 Before You Contact HP ........................... 25 Removal and Replacement Procedures ....................26 Hardware Configuration Tools......................... 26 Hardware Configuration Information ......................26 Electrostatic Discharge Information ...................... 26 Pre-Installation Procedure ........................
  • Page 4 Setup Utility Menu Bar ........................67 BIOS Update............................73 Clear CMOS............................74 Power-on Self-Test (POST)........................74 POST Error Indicators ........................75 POST Errors Message Definition......................75 POST Related Troubleshooting ......................76 Physical and Operating Specifications ....................77 System Unit ............................77 Index ..............................

  • Page 5: Customer Self Repair

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 6 Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
  • Page 7 In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi.
  • Page 8 Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: •...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
  • Page 11 CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair SL165s chassis Front panel CPU air baffle DIMM air baffle Power Cable bracket X4 riser bracket SL165s system tray X16 riser bracket Power Supply cover Illustrated parts catalog 16...
  • Page 17 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 18 No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra “No”...
  • Page 19 Illustrated parts catalog 19...

  • Page 20: System Components

    System components Item Description Spare Part Number Customer Self Repair Half Length Full Height PCIe card Full Length Full Height PCIe card Low Profile PCIe card PCIe X16 riser card 632825-001 Optional Front BD EATX HeatSink (for processor 1) 637976-001 Mandatory HeatSink (for processor 2) 603888-001...
  • Page 21 Item Description Spare Part Number Customer Self Repair DIMM 8GB PC3L-10600R 512M x 4 595097-001 Mandatory DIMM 16GB PC3-8500R 512M x 4 595098-001 Mandatory DIMM 2GB PC3-10600E 128M x 8 595101-001 Mandatory DIMM 4GB PC3-10600E 256M x 8 595102-001 Mandatory Processors AMD 6132HE 2.2GHz 633546-001...
  • Page 22 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra “No”...
  • Page 24 Illustrated parts catalog 24...

  • Page 25: Hp Contact Information

    • In North America: ○ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. ○ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website at http://www.hp.com/.

  • Page 26: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant SL165s Generation 7 server. Review the specifications of a new component before installing it to make sure it is compatible with the server. When you integrate new components into the system, record its model and serial number, and any other pertinent information for future reference.

  • Page 27: Pre-Installation Procedure

    Pre-Installation Procedure Perform the steps below before you open the server or before you remove or replace any component. WARNING: Failure to properly turn off the server before you open the server or before your start installing/ removing components may cause serious damage as well as bodily harm. Turn off the server and all the peripherals connected to it.

  • Page 28: Symbols On Equipment

    CAUTION: The following rack-mount instructions shall be paid attention to. • Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

  • Page 29: Powering Down The Server

    These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Powering Down the Server The server does not completely power down when the power button on the front panel is pressed.

  • Page 30: Drives And Cable Management

    Figure 1 Removing the tray with system board To install the system tray: Push the tray assembly into the tray bay until it stops. Figure 2 Installing the tray with system board into the chassis Drives and Cable Management Cable Management Always follow good cable management practices when working inside the computer.
  • Page 31 • When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. • Some flat ribbon cables come pre-folded. Never change the folds on these cables. • Do not sharply bend any cable. A sharp bend can break the internal wires. •...

  • Page 32: Cable Connections

    Cable Connections The following table provides information about switching power supply cable connector labels. Table 1 Personality Board Cable connections Cable Cable Designator Power convert cable 24P Node 24-pin Power Connector Power convert cable 8P Node 8-pin Power Connector Power convert cable 4P Node 4-pin Power Connector Front Board cable1, 12P Front IO Board Control Signal...

  • Page 33: Hard Drives

    Hard Drives The Server can accommodate up to 24 SATA LFF, 16 SAS LFF or 32 SATA/SAS SFF hard disks drives, 6 or 8 in each tray. Figure 4 LFF Hard Drive location Item Description LFF SAS/SATA Hard Drive 1 LFF SAS/SATA Hard Drive 2 LFF SAS/SATA Hard Drive 3 LFF SAS/SATA Hard Drive 4...
  • Page 34 Figure 5 Installing the LFF hard drive assembly To remove the LFF hard drive: Slide the HDD carrier latches to unlock the HDD handle. Raise the HDD handle. Lift the HDD assembly out of the tray. Removal and Replacement Procedures 34...
  • Page 35 Figure 6 Removing the LFF hard drive assembly Figure 7 SFF Hard Drive location Item Description HDD1 Under HDD5, SFF SAS/SATA Hard Drive 1 HDD2 Under HDD6, SFF SAS/SATA Hard Drive 2 HDD3 Under HDD7, SFF AS/SATA Hard Drive 3 HDD4 Under HDD8, SFF SAS/SATA Hard Drive 4 HDD5...

  • Page 36: Front I/O Panel

    NOTE: For SFF Hard Drive installation, refer to HP 2 Drive SFF cage installation instruction documentation for more information. WARNING: Ensure that the system is powered off and all power sources have been disconnected from the server. Voltages are present at various locations within the server whenever an AC power source is connected.

  • Page 37: System Board Configuration

    System Board Configuration Processor HP ProLiant SL165s G7 Server, with 4 nodes, supports eight-processor operation. With two processors installed, each node supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.
  • Page 38 Figure 10 Processor locations Item Description Processor 1 Processor 2 WARNING: To reduce the risk of personal injury from hot surfaces, allow the heat sink and the processor to cool before touching them. To remove the heat sink: CAUTION: To prevent the heat sink from tilting to one side during installation and removal procedures, use a diagonally opposite pattern (an “X”...
  • Page 39 Figure 11 Removing the heat sink with 17 fin pitches Figure 12 Removing the heat sink with 38 fin pitches IMPORTANT: If the heat sink has been removed for any reason on a previously installed processor, it is critical that you apply more thermal interface material to the integrated heat spreader on the processor to ensure proper thermal bonding between the processor and the heat sink.
  • Page 40 Figure 13 Removing the processor CAUTION: The pins of the socket are very fragile. Do not bend or damage them. CAUTION: Place the processor on a static-dissipating work surface or in an anti-static bag. CAUTION: Use the process install tool to insert the processor into the socket. The processor and system board spare part kits contain the processor install tool and instructions on how to use the tool.
  • Page 41 To install the heat sink: CAUTION: To prevent overheating or a possible system crash, use only a heat sink model specified for the HP ProLiant SL165s G7 server. IMPORTANT: The one close to front panel is processor 1 and the other one is processor 2. During install the heat sink, make sure to install heat sink 1(on the processor 1) with 17 fin pitches, while heat sink 2(on the processor 2) with 38 fin pitches.

  • Page 42: Memory

    Figure 17 Processor 2 Installing the heat sink with 38 fin pitches Memory HP ProLiant SL165s G7 server (with four trays) has 96 DIMM slots that support up to 1024GB maximum system memory. You must adhere to the following guidelines when adding or replacing memory modules: •...
  • Page 43 Figure 18 DIMM slots Memory Module Population Order: RDIMM population order without QR DIMM Memory Socket UDIMM population order without QR DIMM Memory Socket Population order with QR along with SR/DR DIMM Memory Socket NOTE: SR = Single Rank, DR = Dual Rank, QR = Quad Rank. Population rules must be followed for both processors.
  • Page 44 Figure 19 Removing a Memory module CAUTION: Place the memory module on a static-dissipating work surface or inside of an anti-static bag. To install a memory module: Align the notch on the bottom edge of the module with the keyed surface of the DIMM slot and then press the module fully into the slot.

  • Page 45: Pci Expansion Cards

    PCI Expansion Cards System Board PCI Expansion Slots There are one x16 and one x4 PCIe Riser slots on the system boards. Figure 21 PCIe x16 slot location on 165 system board Item Component Component Function Designator PCIe slot PCIe x16 slot Supports PCIe x16 Riser Card Figure 22 PCIe x4 Riser Card slot Location on 165 system board Item...
  • Page 46 Remove PCIe bracket assembly To remove the PCIe bracket with PCIe riser cards: Loosing the screws securing the PCIe bracket to the chassis. Slide the PCIe bracket in the direction of the arrow shown in step 2 to separate the CPU air baffle, and then remove the bracket away together with the riser cards.

  • Page 47: Cpu/Dimm Air Baffle

    Figure 24 Installing the PCIe riser card with bracket CPU/DIMM Air Baffle Install DIMM Air Baffle NOTE: The DIMM air baffle is required for proper thermal solution. To install the DIMM air baffle: Hold the latch on the top of the DIMM air baffle and align it to the system board. Press down to make sure the DIMM air baffle completely installed.

  • Page 48: Battery-Backed Write Cache (Bbwc)

    Figure 25 Installing the DIMM air baffle into the tray Install CPU Air Baffle NOTE: The CPU air baffle is required for proper thermal solution. To install the CPU air baffle: Align the CPU air baffle to the tray. Secure the left latch to the left bracket, the middle latch to the middle bracket and the right latch to the PCIe x16 bracket on the tray.

  • Page 49: System Battery

    Align the BBWC bracket to the tray and fasten the screws. Figure 27 Installing the BBWC bracket To install the BBWC: Slightly press the top of the BBWC bracket as shown in step 1. Install the BBWC into the tray and slide it in the direction of the arrow. Figure 28 Installing the BBWC System Battery The server uses nonvolatile memory that requires 1 battery to retain system information when power is...
  • Page 50 Figure 29 System battery location WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. •...

  • Page 51: System Board Removal And Replacement Procedure

    Figure 30 Replacing the battery System Board Removal and Replacement Procedure Remove the system board from the tray: Remove the nine screws that secure the system board to the tray. Release the system board from the tray. Figure 31 Removing the 165 system board from the tray To install the 165 system board: Put the system board in the chassis.

  • Page 52: Power Supply Unit (Psu)

    Figure 32 Reinstalling the165 system board to the tray Power Supply Unit (PSU) Power supply unit is located on the rear panel of the server and it’s a standard 750W or 1200W PSU with PFC (power factor correction) function. Power supply unit Figure 33 WARNING: Take note of the following reminders to reduce the risk of personal injury from electric shock hazards and/or damage to the equipment.

  • Page 53: System Fan

    Install the power supply blank into the place where power supply was seated. Figure 34 Removing the power supply To install the power supply: Remove the power supply blank out of the power cage. Align the power supply cage connector with the open slot of power supply. Slide the power supply into the power supply bay until it snaps into place.
  • Page 54 Figure 36 System fan connection Device number Connector System fan 1, 2, 3, 4 J14, J12, J22 on the AC power board System fan 5, 6, 7, 8 J19, J16, J18 on the AC power board NOTE: A new system fan can be installed to allow the server to operate properly in case a default system fan becomes defective.
  • Page 55 Figure 38 Installing the system fan Removal and Replacement Procedures 55...

  • Page 56: Connectors, Switches, And Leds

    This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators located on the front panel, rear panel, system board and hard drives of the HP ProLiant SL165s Generation 7. Connectors and Components Front Panel Components...

  • Page 57: Rear Panel Components

    Item Description Server tray 4 VGA Port Mgmt NIC (Optional) Top: USB 2.0 Port Bottom: USB 2.0 Port SD card slot (Optional) Rear panel components Figure 40 Rear panel components of SL165s G7 server system Item Description Fan 6 Fan 5 Power Supply 1 Power Supply 2 Power Supply 3...

  • Page 58: System Board Components

    Item Description Fan 7 Fan 8 System board components Figure 41 System board components Item Designator Description System maintenance jumper J301 PCIe x16 slot Processor 1 Mgmt card connector J110 DIMM slot 12 for processor 1 J103 DIMM slot 1 for processor 1 J210 DIMM slot 12 for processor 2 Processor 2...

  • Page 59: Jumpers Setting

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Jumpers Setting Table 4 describes the jumper settings.

  • Page 60: Led Indicators

    Table 4 System configuration switch settings Jumper Status J113 1-2, normal 2-3, clear CMOS LED Indicators This section contains illustration and descriptions of internal and external status LED indicators located on the: • Front panel • Rear panel These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server.

  • Page 61: Lan Led

    Table 5 Health LED indicator status Components Status Description System is off and there is no failure prior to system power off Health LED indicator for Node 2 Red(Blinking) Critical system failure detected Amber (Blinking) System degrade Green System in on and no failure detected System is off and there is no failure prior to system power off Health LED indicator for Node 3...
  • Page 62 Table 6 LAN/LED indicator status Item Component Status Description LAN activity status LED Flashing green Ongoing network data activity indicator No network data activity or no connection LAN network speed Steady green The LAN connection is using a GbE link LED indicator No connection UID LED...
  • Page 63 Table 7 UID LED indicator status Components Status Descriptions Blue (Blinking) System is being remotely managed Power LED Indicator The power status of the server is indicated by the bicolor LED on the front panel. Figure 45 Power LED indicator location Table 8 Power/system health LED indicator status Component Status...

  • Page 64: Rear Panel Led Indicators

    Table 8 Power/system health LED indicator status Component Status Description Steady Amber The server is system off or in hibernation with A/C power. The server is system off without A/C power. Rear panel LED indicators Rear Panel UID indicator status Figure 46 UID/ LED indicator location Table 9 UID/LED indicator status...

  • Page 65: Diagnostic Tools And Setup Utilities

    If the server is already turned on, save your data and exit all open applications, then restart the server. When the HP logo is displayed during POST, press F10 into BIOS Setup Utility. If you fail to press F10 before POST is completed, you will need to restart the server.

  • Page 66: Navigating Through The Setup Utility

    Navigating through the Setup Utility Use the keys listed in the legend bar on the right of the Setup screen to navigate through the various menu and submenu screens of the Setup Utility. Table 10 lists these legend keys and their respective functions.

  • Page 67: Setup Utility Menu Bar

    Figure 47 Setup Utility General Help screen Press F1 to get the general help message box. Setup Utility Menu Bar The BIOS Setup Utility provides a menu bar with the menu selections. The menu bar choices are described in the topics below. Main Menu Figure 48 Main menu of BIOS Setup Utility Use this menu to set the system time and date, and configure of the following items:...

  • Page 68: Advanced Menu

    • View BIOS build date and version. • View CPU type / CPU speed /CPU physical count information. • View System memory size. • View System serial number. • View MAC address for the embedded NIC. • Set Server Asset Tag. •...
  • Page 69 • IPMI Configuration – Select this option and press <Enter> to access the submenu. You can use the submenu to view the contents of IPMI .A delay may be noticed when selecting IPMI. This is due to the retrieval of sensor data .In the submenu, use the up and down <Arrow> keys to select an item.
  • Page 70 Figure 50 IPMI Configuration menu of the BIOS Setup Utility • Set LAN Configuration –Select Set LAN Configuration in the left frame of the screen to go to the submenu for that item. You can display a submenu about LAN options by highlighting it using the<Arrow>...

  • Page 71: Boot Menu

    Boot Menu Figure 51 Boot menu of the BIOS Setup Utility Use this menu to configure the boot settings. • Boot Setting Configuration – Sets which options to run during system boot up. Press Enter to access the related submenu. For details on the submenu options, see the “Boot Settings Configuration submenu”...

  • Page 72: Security Menu

    Security Menu Figure 52 Security menu of the BIOS Setup Utility 1 Figure 53 Security menu of the BIOS Setup Utility 2 Use this menu to configure the following items: • Supervisor Password --- Display if a supervisor password is Set or Not. •...

  • Page 73: Bios Update

    The password may consist of up to six characters. Alphanumeric characters (A-Z, a-z, 0-9) are recommended to avoid system error. Retype the password to verify the first entry, and then press Enter. Press F10 to close the Setup Utility. After setting the password, Setup automatically sets the password check to Setup. Exit Menu Figure 54 Exit menu of the BIOS Setup Utility Use this menu to save changes or discard changes.

  • Page 74: Clear Cmos

    POST. The number of tests displayed depends on the configuration of the server. During POST you can: • Press ESC to skip the HP logo and go to POST boot progress display system summary screen. • Press F7 to display the Boot menu. •...

  • Page 75: Post Error Indicators

    POST Error Indicators When POST detects a system failure, it displays a POST error message. POST Errors Message Definition Whenever a non-fatal error occurs during POST, an error message describing the problem appears onscreen. These error messages are displayed in normal video (white text on black background), and show the details of the error.

  • Page 76: Post Related Troubleshooting

    Table 11 POST error message Error: BMC Not Responding Processor missing microcode CMOS Checksum Bad Display memory test failed Refresh timer test failed Password check failed CMOS Memory Size Wrong Floppy Controller Failure RAM R/W test failed CMOS Battery Low Insufficient Runtime space for MPS data.

  • Page 77: Physical And Operating Specifications

    Physical and Operating Specifications This chapter provides physical and operating specifications for the HP ProLiant SL165s G7 server. Specifications include: System Unit Table 12 Hardware Specifications Item Components Processor socket AMD G34 Socket Processor support Opteron processor 6132HE Opteron processor...
  • Page 78 Table 12 Hardware Specifications Item Components Status LED indicators Front panel • Power/system health status • UID status • LAN activity • LAN link status Rear Panel • UID status Power Supply unit (PSU) 750/1200W Redundant, power supply Thermal solution Eight system fans Table 13 Physical Dimensions...
  • Page 79 Table 14 Environmental Specifications Item Description Acoustic emissions LWad: 7.3 Bels Normal configuration (operation mode for non-redundant fan) LWad: 6.4 Bels (idel mode for non-redundant fan) LWad: 7.3 Bels (operation mode for redundant fan) LWad: 6.7 Bels (idel mode for redundant fan) Table 15 Hot-Plug Power Supply Specifications Item...

  • Page 80: Index

    Index AC power hard drive power-down procedures, 29 removing, 34 hardware configuration BBWC, 48 battery CPU/DIMM Air Baffle, 47 replacement warnings, 50 hard drives, 33 BIOS Setup Utility memory, 42 accessing, 65 PCI expansion cards, 45 additional navigation keys, 66 power supply unit, 52 menu bar, 65 processor, 37...
  • Page 81 authorized reseller, 25 replacement warnings, 52 contact information, 25 type, 78 technical support, 25 technical support requirements, 25 rear panel components, 57 improper airflow server dimensions caution, 27 rack, 78 server warnings and cautions, 27 LAN controller, 77 SL165s chassis LED indicators spare part number, 16 LAN, 64...

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