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HP ProLiant SL165z G6 Maintenance And Service Manual

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HP ProLiant SL165z G6 Server
Maintenance and Service Guide
Part number 577858-002
Second edition March 2013

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Summary of Contents for HP ProLiant SL165z G6

  • Page 1 HP ProLiant SL165z G6 Server Maintenance and Service Guide Part number 577858-002 Second edition March 2013...
  • Page 2 © Copyright 2009, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Illustrated Parts Catalog ........................16 Mechanical Components ........................16 System Components ..........................20 HP Contact Information ........................... 24 Before You Contact HP ........................... 24 Removal and Replacement Procedures ....................25 Hardware Configuration Tools ......................... 25 Hardware Configuration Information ......................25 Electrostatic Discharge Information ......................
  • Page 4 BIOS Update ............................68 Clear CMOS ............................69 Power-on Self-Test (POST) ........................69 POST Error Indicators ........................69 POST Errors Message Definition ......................70 POST Related Troubleshooting ......................74 Physical and Operating Specifications ....................75 System Unit ............................75 Documentation Feedback ........................78 Index ..............................

  • Page 5: Customer Self Repair

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...

  • Page 6: Contents

    Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.

  • Page 7: Contents

    In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi.

  • Page 8: Contents

    Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: •...

  • Page 9: Contents

    HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

  • Page 10: Contents

    Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

  • Page 11: Contents

    CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido.
  • Page 12 Contents 12...
  • Page 13 Contents 13...
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  • Page 15 Contents 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 19 Contents 19...

  • Page 20: System Components

    System Components Item Description Spare Part Number Customer Self Repair System fan 576898-001 Mandatory SATA cable 2 576895-001 Mandatory SATA cable 1 576895-001 Mandatory PCIe x16 riser card 590827-001 Mandatory Memory modules — — DIMM,REG,1GB PC2-5300,128Mx8,RoHS 488608-001 Mandatory DIMM,REG,2GB PC2-5300,256Mx4,RoHS 416357-001 Mandatory DIMM,REG,4GB PC2-5300,256Mx4,LP,RoHS...
  • Page 21 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 22 Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo.
  • Page 23 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 24: Hp Contact Information

    If you have purchased a Care Pack (service upgrade), see the Support & Drivers website at http://www8.hp.com/us/en/support-drivers.html. If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website at http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html.

  • Page 25: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant SL165z G6 server. Review the specifications of a new component before installing it to make sure it is compatible with the server. When you integrate new components into the system, record its model and serial number, and any other pertinent information for future reference.

  • Page 26: Server Warnings And Cautions

    Pre-installation Procedure Perform the steps below before you open the server or before you remove or replace any component. WARNING: Failure to properly turn off the server before you open the server or before your start installing/removing components may cause serious damage as well as bodily harm. Turn off the server and all the peripherals connected to it.

  • Page 27: Symbols On Equipment

    CAUTION: The following rack-mount instructions shall be paid attention to. • Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

  • Page 28: Powering Down The Server

    These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Powering Down the Server The server does not completely power down when the power button on the front panel is pressed.
  • Page 29 Figure 1 Removing the top cover To reinstall the top cover: Align the top cover to the chassis and then slide it towards the front panel to position it into place. Fasten the two rear screws to secure the top cover to the chassis. Figure 2 Reinstalling the top cover Contents 29...

  • Page 30: Cable Management

    Cable Management Always follow good cable management practices when working inside the computer. • Keep cables away from major heat sources like the heatsink. • Do not jam cables on top of expansion cards or memory modules. Printed circuit cards are not designed to withstand excessive pressure.

  • Page 31: Cable Connections

    Cable Connections The following table provides information about switching power supply cable connector labels. Table 1 Cable connections Cable Cable Designator 8-pin power connector Power supply 24-pin power connector Power supply 8-pin power connector Power supply Switching Power Supply System board Power Supply J1 (MB) Management Interface connector The following table provides the system board designators that various cables plug into.

  • Page 32: Hard Drives

    Hard Drives The server can accommodate up to 4 hard disks drives, 2 in each tray. You can install 4 SAS hard drives or 4 SATA hard drives into the server. Figure 4 Hard drive locations Item Description SAS/SATA hard drive SAS/SATA hard drive To install a hard drive: Unlock the HDD carrier latches.
  • Page 33 Figure 5 Installing the hard drive assembly To remove hard drive: Slide the HDD carrier latches to unlock the HDD handle. Raise the HDD handle. Lift the HDD assembly out of the tray Rotate the HDD carrier handle down and then lock the HDD carrier latches. Figure 6 Removing the hard drive assembly WARNING: Ensure that the system is powered off and all power sources have been disconnected from the server.

  • Page 34: System Board Configuration

    System Board Configuration Processor HP ProLiant SL165z G6 Server, with two nodes, supports four-processor operation. With two processors installed, each node supports boot functions through the processor installed in processor socket 1. The processor socket supports AMD Opteron Series processors CAUTION: It is recommended to use processors of same speeds or cache sizes to prevent possible server malfunction.
  • Page 35 Figure 8 Removing the heatsink IMPORTANT: If the heatsink has been removed for any reason on a previously installed processor, it is critical that you apply more thermal interface material to the integrated heat spreader on the processor to ensure proper thermal bonding between the processor and the heatsink. To remove a processor: Disengage the load lever.
  • Page 36 Apply the thermal grease compound to the CPU contact surface. CAUTION: HP recommends using Shin-Etsu X-23-7783D thermal grease compound for your ProLiant server. Apply all the grease to the top of the processor in one of the following patterns to insure even distribution.
  • Page 37 Figure 11 Installing the processor CAUTION: To prevent overheating or a possible system crash, use only a heatsink model specified for the HP ProLiant SL165z G6 server. To install the heatsink: CAUTION: Heatsink screws should be tightened and loosened in opposite sequence. Do not overtighten the screws as this can damage the system board, connectors, or screws.

  • Page 38: Memory

    Memory HP ProLiant SL165z G6 server has sixteen DIMM slots that support up to 128 GB maximum system memory. You must adhere to the following guidelines when adding or replacing memory modules: • Supports DDR2 667 or 800 MHz SDRAM with Advanced ECC (Registered).
  • Page 39 If the holding clips do not close, the module is not inserted correctly. NOTE: The ProLiant SL165z G6 server supports up to 32 memory modules. Install them in the DIMM slots starting from the DIMM 1 slot.

  • Page 40: Pci Expansion Cards

    PCI Expansion Cards System Board PCI Expansion Slots There is one PCIe Gen2 x16 riser card slot on the system boards. Figure 16 PCIe expansion slot location on 165z system board Item Designator Component Function PCIe slot PCIe slot Supports PCIe x16 riser card Figure 17 PCIe riser card slot location •...
  • Page 41 To remove the PCIe riser card with the bracket: Loosing the screw securing the riser card bracket to the chassis. Pull the riser card away together with the bracket. Figure 18 Removing the PCIe riser card To remove the riser card from the bracket: Remove the two screws securing the riser card to the bracket.
  • Page 42 Figure 20 Installing the PCIe riser card on the bracket To install the riser card with the bracket on the system board: Align the riser card connector with the slot on the system board and then insert the assembly into the slot. Fasten the screw to secure the bracket to the chassis.
  • Page 43 Figure 22 Removing the PCIe card To install the PCIe card: Press the PCIe latch spring. Remove PCIe card or blank. Push the PCIe card into riser card connector. Close PCIe latch. Install screws. Figure 23 Installing the PCIe card Contents 43...

  • Page 44: System Battery

    Figure 24 System battery location WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. •...

  • Page 45: System Board Removal And Replacement Procedure

    Figure 25 Replacing the battery System Board Removal and Replacement Procedure To remove the system board: Press the tray latch to release the tray handle. Rotate the tray handle to disengage the power connector. Pull the tray assembly out of the chassis. Figure 26 Removing the tray assembly To remove the system board from the tray: Remove the nine screws that secure the system board to the tray.
  • Page 46 Figure 27 Removing the system board To replace the system board: Put the system board in the chassis. The nine screw holes on the chassis should align with the system board. Fasten the nine screws on the system board to secure the system board to the chassis. Figure 28 Installing the system board To replace the tray with system board: Push the tray assembly into the tray bay until it stops.

  • Page 47: Power Supply Unit (Psu)

    Figure 29 Installing the tray assembly Power Supply Unit (PSU) Located on the rear panel of the server power supply is a standard auto ranging 750watt PSU with PFC (power factor correction) function. Figure 30 Power supply unit WARNING: Take note of the following reminders to reduce the risk of personal injury from electric shock hazards and/or damage to the equipment.
  • Page 48 To install the power supply: Remove the power supply blank out of the power cage. Slide the power supply into the power supply bay until it snaps into place. Figure 31 Removing the power supply blank Figure 32 Installing the power supply Contents 48...

  • Page 49: System Fan

    To remove the power supply: Press the red colored handle. Slide the power supply out of the power supply cage. Figure 33 Removing the power supply System Fan The server can support from three to four system fans in the chassis rear fan cage. Fan 1 is optional. The figure below identifies the system fans by their device number and shows their corresponding cable connections.
  • Page 50 Device number Connector System fan 1 J6 on the AC power board System fan 2 J8 on the AC power board System fan 3 J10 on the AC power board System fan 4 J11 on the AC power board RJ45 cable J1 on the AC power board connector UID cable...
  • Page 51 To replace the system fan: Insert the system fan into the fan bracket. Connect the fan cable to its corresponding board connector. Figure 36 Installing the system fan Contents 51...

  • Page 52: Connectors And Components

    This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators located on the front panel, rear panel, system board and hard drives of the HP ProLiant SL165z G6 Server. Connectors and Components Front Panel Components...

  • Page 53: Rear Panel Components

    Item Description NIC connectors Keyboard port Rear Panel Components Figure 38 Rear panel components Item Description RJ45 port Power supply 2 Power supply 1 UID LED Contents 53...

  • Page 54: System Board Components

    System Board Components Figure 39 System board components Item Designator Description Top: PS/2 mouse port Bottom: PS/2 keyboard port Top: LAN port 2 Bottom: LAN port 1 CN21 USB 2.0 ports CN20 IPMI port Top: Serial port Bottom: VGA port UID LED/button J100,J101,J10 Processor 2 DIMM slots...

  • Page 55: Jumpers – Password And Chassis Id

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Jumpers – Password and Chassis ID...

  • Page 56: Front Panel Led Indicators

    Front Panel LED Indicators This section contains illustration and descriptions of external status LED indicators located on the front panel. These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server. The front panel LED indicators allow constant monitoring of basic system functions while the server is operating.

  • Page 57: Uid Led Indicator

    UID LED Indicator Figure 41 UID LED indicator location Table 5 UID LED indicator status Components Status Descriptions UID LED indicator Blue Identification Flashing blue System is being remotely managed Contents 57...

  • Page 58: Power Led Indicator

    Power LED Indicator The power status of the server is indicated by the bicolor LED on the front panel. Figure 42 Power LED indicator location Table 6 Power/system health LED indicator status Component Status Description Power LED indicator Steady green The server is operating normally.

  • Page 59: Lan Port Led Indicators

    LAN Port LED Indicators The LAN port on the front panel has two LED indicators that allow monitoring of network activity. Figure 43 LAN/LED indicator location Table 7 LAN/LED indicator status Item Component Status Description LAN activity status LED indicator Flashing green Ongoing network data activity.

  • Page 60: Diagnostic Tools And Setup Utilities

    If the server is already turned on, save your data and exit all open applications, then restart the server. When the HP logo is displayed during POST, press F10 into BIOS Setup Utility. If you fail to press F10 before POST is completed, you will need to restart the server.

  • Page 61: Navigating Through The Setup Utility

    Navigating through the Setup Utility Use the keys listed in the legend bar on the right of the Setup screen to navigate through the various menu and submenu screens of the Setup Utility. Table 8 lists these legend keys and their respective functions.

  • Page 62: Setup Utility Menu Bar

    Figure 44 Setup Utility General Help screen Press F1 to get the general help message box. Setup Utility Menu Bar The BIOS Setup Utility provides a menu bar with the menu selections. The menu bar choices are described in the topics below. Main Menu Figure 45 Main menu of BIOS Setup Utility Contents 62...

  • Page 63: Advanced Menu

    NOTE: The time is in 24-hour format. For example, 5:30 A.M. appears as 05:30:00, and 5:30, P.M. as 17:30:00. If you clear CMOS battery, setup time values will be 00:00:00 and date will be BIOS release date. If you clear CMOS button, setup time and date will not be changed. Table 9 Main menu fields Field Description...
  • Page 64 Table 10 Advanced menu fields Field Description You can use this screen to select options for the CPU Configuration Settings. Use the up Configuration and down <Arrow> keys to select an item. Use the <Plus> and <Minus> keys to change the value of the selected option.
  • Page 65 Figure 47 IPMI Configuration menu of the BIOS Setup Utility Table 11 IPMI Configuration submenu fields Field Description SEL Configuration Select SEL Configuration in the left frame of the screen to go to the submenu for that item. Then you can press Enter to enter its submenu. You can display a submenu about SEL Configuration option by highlighting it using the <Arrow>...

  • Page 66: Security Menu

    Security Menu Figure 48 Security menu of the BIOS Setup Utility To set an administrator password: Indicates whether a supervisor password has been set, if the password has been installed, installed displays, if not, not installed displays. In the Security menu screen, in the Change Administrator Password field, press Enter. The Enter New Password window displays Figure 49 Security menu of the BIOS Setup Utility Type a new password in the Enter New Password box.

  • Page 67: Boot Menu

    Boot Menu Figure 50 Boot menu of the BIOS Setup Utility Table 12 Boot Menu fields Field Description Boot Device Priority Use this screen to specify the order in which the system checks for the device to boot from. To access this screen, select Boot Device priority on the Boot setup screen and press <Enter>, the following screen display Embedded NIC Port 1 The option specifies the embedded NIC Port 1 PXE .the defaults is enabled...

  • Page 68: Exit Menu

    Exit Menu Figure 51 Exit menu of the BIOS Setup Utility Table 13 Exit menu fields Option Description Save Changes and Exit Save the changes made and exit the Setup Utility Discard Changes and Exit Discard the changes and exit the setup utility Discard Changes Discard the changes in the utility Load Option Default...

  • Page 69: Clear Cmos

    Clearing the CMOS data removes the administrator password. The clear CMOS setting is on clear CMOS button (SW4) on the system board. Refer to the HP ProLiant SL165z G6 Server Maintenance and Service Guide for the location of this jumper block and the clear CMOS setting.

  • Page 70: Post Errors Message Definition

    If your system displays one of the messages marked below with an asterisk (*), write down the code and message and contact your HP Customer Support provider. When no POST error message is displayed but the server stops during POST, listen for beep codes.
  • Page 71 Table 14 POST error messages Error code Error message Description/corrective action Power supplies When more than one power supply is installed in a system, and these mismatch, replace power supply are mismatch then this Error Message will be display slot#2 with identical and Halted the system ,don’t allow the system to boot in this case.
  • Page 72 Table 14 POST error messages Error code Error message Description/corrective action Uncorrectable Memory There is one Uncorrectable Memory ECC Error occurred on the ECC Error - DIMM_J13 DIM_J13 during the system running last time. Replace this DIMM with another one. Uncorrectable Memory There is one Uncorrectable Memory ECC Error occurred on the ECC Error -...
  • Page 73 Table 14 POST error messages Error code Error message Description/corrective action Uncorrectable Memory Set the Memory Channel Mode as “Independent” and the ECC Error - Uncorrectable Memory ECC error occurred on the DIMM_J11 or DIMM_J11J12 DIMM_J12, then replace the broken DIMM Uncorrectable Memory Set the Memory Channel Mode as “Independent”...

  • Page 74: Post Related Troubleshooting

    POST Related Troubleshooting Perform the following procedures when POST fails to run, error messages are displayed, or beep codes are emitted. If the POST failure is during a routine bootup, verify the following conditions: • All external cables and power cables are firmly plugged in. •...

  • Page 75: Physical And Operating Specifications

    Physical and Operating Specifications This chapter provides physical and operating specifications for the HP ProLiant SL165z G6 server. System Unit Table 15 Hardware Specifications Item Components Processor socket AMD socket F (1207) Processor support 2P AMD Opteron processor (includes Shanghai and...
  • Page 76 Table 15 Hardware Specifications Item Components Thermal solution Four 80mm system fans Table 16 Physical Dimensions Item Description System board platform ATX (Advanced Technology Extended) System board dimension 12’’x13.5’’ Server dimensions Rack 448W X87.9H X 714.7D (mm) Server weight, basic configuration 20 kg (excluding keyboard and monitor) Table 17...
  • Page 77 Table 18 Power Supply Specifications Item Description Input requirements: Rated input voltage 90 VAC to 264 VAC Normal line voltage 100 VAC to 120 VAC / 200 VAC to 240 VAC Line frequency 50Hz – 60Hz Rated input current (max) —...

  • Page 78: Documentation Feedback

    Documentation Feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 79: Index

    Index front panel components, 52 AC power power-down procedures, 28 hard drive asset tag, 63 removing, 33 hardware configuration hard drives, 32 battery memory, 38 replacement warnings, 44 PCI expansion cards, 40 BIOS Setup Utility power supply unit, 47 accessing, 60 processor, 34 additional navigation keys, 61 references, 25...
  • Page 80 contact information, 24 POST error indicators, 69 technical support requirements, 24 POST related troubleshooting, 74 recoverable POST errors, 70 Power-On Self-Test, 69 improper airflow processor caution, 26 applying thermal grease, 36 installing, 36 LAN Configuration, 65 removing, 35 LAN controller, 75 Processor heatsink LED indicators spare part number, 21...
  • Page 81 top cover, 28 System Date, 63 thermal solution, 76 system fan top cover removing, 50 reinstalling, 29 replacing, 51 removing, 28 System fan Top cover spare part number, 20 spare part number, 16 system LEDs. See status LEDs Tray with system board system structure replacing, 46 front panel, 52...

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