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Actidata actiLib Autoloader 2U User And Service Manual

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actiLib Autoloader 2U
User and Service Guide
Date: September 17, 2009

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Summary of Contents for Actidata actiLib Autoloader 2U

  • Page 1 Autoloader 2U User and Service Guide Date: September 17, 2009...

  • Page 2: Revision History

    Further, actidata reserves the right to revise or change this document without obligation on the part of actidata to notify any person or organization of such revision or change.
  • Page 3 Contacting actidata Europe APAC actidata Storage Systems GmbH actidata Storage Systems GmbH Wulfshofstrasse 16, Singapore 44149 Dortmund www.actidata.com www.actidata.com...

  • Page 4: About This Guide

    About this guide This guide provides information about: Installing the actiLib Library 2U  Configuring and operating the actiLib Library 2U  Troubleshooting the actiLib Library 2U  Upgrading and servicing the tape library  Installing the Optional Remote Management Unit (RMU) ...

  • Page 5: Warnings And Symbols

    Warnings and symbols All safety and operating instructions should be read before this product is IMPORTANT operated, and should be retained for future reference. This unit has been engineered and manufactured to assure your personal safety. Improper use can result in potential electrical shock or fire hazards. In order not to defeat the safeguards, observe the following basic rules for its installation, use and servicing.

  • Page 6: Precautions

    Servicing – The user should not attempt to service the product beyond that described in the  operating instructions. All other servicing should be referred to qualified service personnel. Precautions Do not expose the unit to moisture. The operating temperature for this unit is between 10°C (50°F) ...

  • Page 7: Table Of Contents

    Contents Warnings and symbols ........................ 5 Precautions .......................... 6 Product Warranty Caution ....................6 Rack stability ........................6 Contents ............................7 Tables ............................11 Installing the tape library ......................12 actiLib Library 2U features and requirements..............12 SCSI requirements ......................12 SCSI host bus adapters (HBAs) ..................
  • Page 8 Overview ..........................44 Operations available through the RMU ................44 Library status icons ......................45 Login ..........................45 Identity ..........................46 6.5.1 Viewing static library information ................46 6.5.2 Viewing static drive information ................46 Status ..........................47 6.6.1 Viewing dynamic library information ................ 47 6.6.2 Viewing dynamic drive information ................
  • Page 9 Figures Figure 1 Front panel overview ....................... 14 LED’s ............................15 Figure 2 Figure 4 Back panel overview with one half height LTO SCSI, SAS, FC tape drive ......16 Figure 5 Back panel overview with two half height LTO SCSI, SAS, FC tape drives ......
  • Page 10 Figure 63 Releasing the magazine ......................73...

  • Page 11: Tables

    Tables Table 1 Front panel description ...................... 14 Table 2 LED descriptions ........................ 15 Table 3 Back panel description ....................... 17 Table 4 Location criteria ......................... 18 Table 5 Status icons ........................45 Table 6 Troubleshooting table ......................66 Table 7 Access to manually release a magazine ................

  • Page 12: Installing The Tape Library

    SCSI bus, or if there are SE devices attached to the same SCSI bus, the library’s performance is limited to the maximum data transfer speed and maximum cable lengths of the SE bus. For these reasons, actidata strongly recommends that you do not use a SE SCSI bus with the library. IMPORTANT: Do not connect an LTO device to a SE SCSI bus, as it will severely degrade performance.

  • Page 13: Lun Scanning

    LUN scanning The actiLib Library 2U uses a single SCSI ID per drive and dual LUNs to control the tape drive (LUN 0) and library robotic (LUN 1). The library requires an HBA that supports LUN scanning. If it is not enabled, your host system will not scan beyond LUN 0 and will fail to discover the library.

  • Page 14: Actilib Library 2U Overview

    actiLib Library 2U overview 4.5.1 Front panel overview The front panel of the actiLib Library 2U provides access to the power button, operator control panel, left and right magazines, Led’s, and the mailslot. Figure 1 Front panel overview Table 1 Front panel description Number Description Triple Mailslot...

  • Page 15: Operator Control Panel Buttons

    4.5.2 Operator control panel buttons The Operator panel consists of an LCD display with a 128 x 64 character matrix, 4 push button switches and a power on/off button. The circuitry to illuminate external LED’s has also been incorporated into the current level of hardware. Figure 2 LED’s Table 2...

  • Page 16: Back Panel Overview

    ENTER, button []  The ENTER button to go to a sub menu or execute an action. NEXT, button [>]  The NEXT button is used to navigate through menu items. PREVIOUS, button [<]  The PREVIOUS button is used to navigate backward through menu items. CANCEL, button [X] ...
  • Page 17 Table 3 Back panel description Number Description Fan vent Power connector: The library requires a 110/220 volt AC power connection Tape drive tray 1 Tape drive tray 2 68-pin HD SCSI connectors FC connector Foil Product label Drive LED Ethernet port Serial port USB port (Host) Shipping lock...

  • Page 18: Installing The Library

    Installing the library 4.6.1 Choosing a location Choose a location that meets the following criteria: Table 4 Location criteria Criteria Definition Rack requirements Standard 19-inch rack with 2U of clearance Room temperature 10-35º C (50-95º F) Power source AC power voltage: 100-127 VAC; 200-240 VAC Line frequency: 50-60 Hz Place the library near an AC outlet.

  • Page 19: Unpacking The Tape Library

    4.6.2 Unpacking the tape library Before you begin, clear a work surface to unpack the library. Select an open 2U rack location allowing easy access to the host server and an easily accessible power outlet. CAUTION: If the temperature in the room where the library will be installed varies by more than 15º C (30º...

  • Page 20: Removing The Shipping Lock

    4.6.4 Removing the shipping lock IMPORTANT: The shipping lock, which prevents the robotic transport mechanism from moving during shipment, must now be removed before the library is powered on. The shipping lock is held in place with a label and is located in the top center of the library. After the shipping lock is removed, it should be stored on the rear panel right side of the library for future use (see Figure 7 below).

  • Page 21: Figure 9 Shipping Lock Before Transportation

    Figure 9 Shipping lock before transportation...

  • Page 22: Rackmounting The Library

    4.6.5 Rackmounting the library The library easily installs into a standard 19” rack system taking up 2U of space. WARNING! The actiLib Library 2U weighs 15.6 kg without media. To reduce the risk of personal injury or damage to the library: 1) observe local health and safety requirements and guidelines for manual material handling, 2) obtain adequate assistance to lift and stabilize the library during installation or removal,...

  • Page 23: Figure 11 Installing The Mounting Brackets And Guide Pulleys

    Using the Torx screwdriver, remove the screws on each side of your library. Shown in Figure 11 (step 1). Figure 11 Installing the mounting brackets and guide pulleys Install the library guide pulleys on each side of the library using the 2 Torx screws included in the rack kit (see Figure 11 step 2).

  • Page 24: Connecting The Scsi And Power Cable

    Figure 12 Securing the library to the rack 4.6.6 Connecting the SCSI and power cable NOTE: The LTO tape drive is an 320 SCSI LVD device. Only cables and terminators specified for Ultra320 use or labeled as Multi Mode should be used. WARNING! Approved power cord for your specific geographic region.

  • Page 25: Figure 13 Attaching The Scsi Cable To The Lto Drive

    Figure 13 Attaching the SCSI cable to the LTO drive Attach the other end of the SCSI cable to the connector on the SCSI host bus adapter or to the connector on the previous device on the SCSI bus. NOTE: The host bus adapter should be LVDS.
  • Page 26 Plug in the host server or workstation and all attached devices. Turn on any other devices you turned off earlier. Turn on the server.

  • Page 27: Operating The Tape Library

    Operating the tape library Operating Modes There are 2 basic modes that the OCP operates in. First is the User Interaction mode. This mode is employed when a user is pushing buttons on the Op-Panel. The second mode is the System Driven mode.

  • Page 28: Power-Up Display

    Power-Up Display When the actiLib Library 2U device powers up, or resets, it goes through several internally controlled processes that allows it to get initialized and running. This processes are called Power-On-Self-Test (POST). While the POST is happening, the Op-Panel shall have appropriate information displayed to keep the user informed.

  • Page 29: Note About The Led's

    Note about the LED’s All LEDs are updated during Power Up and Reset sequences. Upon power up or software Reset, the loader will illuminate all LEDs as soon as POST allows. This will help the User to verify if all LEDs are functional.

  • Page 30: Numerical Values

    5.5.3 Numerical values Numerical values are needed for network addresses, PIN entries, and other configuration entries. After navigating to the menu item to be changed, the actual value will be displayed and the cursor stays on the first digit. The value may be incremented / decremented with the NEXT and PREVIOUS button.

  • Page 31: Ocp Menu Flow Charts

    OCP Menu Flow Charts Figure 17 OCP User interaction Mode actiLib Library...

  • Page 32: Figure 18 Interaction Mode, Information

    Figure 18 Interaction Mode, Information...

  • Page 33: Figure 19 Interaction Mode, Information Continuation

    Figure 19 Interaction Mode, Information continuation...
  • Page 34 Figure 20 Interaction Mode, Commands...

  • Page 35: Figure 21 Interaction Mode, Configuration

    Figure 21 Interaction Mode, Configuration...

  • Page 36: Figure 22 Interaction Mode, Configuration Continuation

    Figure 22 Interaction Mode, Configuration continuation...
  • Page 37 Figure 23 Interaction Mode, Service...

  • Page 38: Partitioning The Library

    Partitioning the Library Depending on the height, the number of drives and used drive types it’s possible to create up to 4 logical libraries (partitions). The logical libraries are magazine related, this means the number of available slots are aligned to the magazine borders. When two half-high drives are installed in a 2U library, the library firmware will support partitioning in the same way that the 4U supports partitioning with two full-high drives today.

  • Page 39: Tape Cartridges

    Tape cartridges Before you begin using the library, an understanding of the media type, use, maintenance, and how to properly label and write-protect your tape cartridges will help you to prolong the life of your tape cartridges as well as the tape library. 5.9.1 actiLib Library 2U tridge type The cartridge types supported depends on the drive types installed.

  • Page 40: Labeling Tape Cartridges

    5.9.3 Labeling tape cartridges Attaching a barcode label to each tape cartridge enables the library and application software to identify the cartridge quickly, thereby speeding up inventory time. Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information via the associated barcode: Date of format or initialization ...

  • Page 41: Write-Protecting Tape Cartridges

    5.9.4 Write-protecting tape cartridges All rewritable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the library, make sure the write-protect switch on the front of the cartridge is in the desired position. Slide the switch to the right to write-protect the cartridge.

  • Page 42: Inserting Tape Cartridges Into A Magazine

    5.9.8 Inserting tape cartridges into a magazine The slot numbering scheme is shown in Figure 26 for the left magazine, and Figure 28 for the right magazine. Figure 26 Slot numbering left magazine * Mailslot 5.9.9 Mail slot Mailslots are used to import/export individual cartridges without interrupting library operation. The command to open the mailslot may be denied if the robotics is busy with some operation.

  • Page 43: Figure 28 Slot Numbering Right Magazine

    Figure 28 Slot numbering right magazine...

  • Page 44: Remote Management Unit (Rmu)

    Remote management unit (RMU) Overview Many of the same operations performed from the operator control panel can also be performed remotely using the Remote Management Unit. The RMU lets you monitor and control your library from any terminal connected to your network or through the World Wide Web (WWW).

  • Page 45: Library Status Icons

    Library status icons Status icons indicate the following conditions. Table 5 Status icons The green Status Ok icon indicates that the library is fully operational and that no user intervention is required. The yellow exclamation point for Status Warning indicates that user intervention is necessary, but that the library is still capable of performing operations.

  • Page 46: Identity

    Identity 6.5.1 Viewing static library information This page provides access to the static information about the system. The following information can be found, although no changes can be made from this page: Serial Number  Product ID  Currently Installed Library Firmware ...

  • Page 47: Status

    Status 6.6.1 Viewing dynamic library information This page displays the dynamic information about the library, such as the current status of the components. The following information can be found on this page: Status  Cartridge in Operation  Odometer  Total Power On Time ...

  • Page 48: Viewing The Tape Cartridge Inventory

    6.6.3 Viewing the tape cartridge inventory This page provides detailed information about the tape inventory in the library. A summary of each magazine is shown. To get detailed information, click on the + button. This will expand the display for the specified magazine.

  • Page 49: Changing The Logical Libraries

    Figure 35 Configuration: System page 6.7.2 Changing the logical libraries This page allows the user to create up to 2 logical libraries within the physical 2U library. Figure 36 Configuration: logical libraries page 6.7.3 Changing the license key This page (if present) allows the user to add additional functionality to the unit by entering license key information.

  • Page 50: Changing The Drive Configuration

    6.7.4 Changing the drive configuration This page shows the current configuration of all drives in the library and allows modification to the configuration. The user is also able to select Power on through this page white activates the drive. Figure 38 Configuration: Drive page 6.7.5 Changing the network configuration...

  • Page 51: Changing The User Names And Password

    6.7.6 Changing the user names and password This page allows the user to add and modify user accounts. Access Level - Choose from 1 (Standard), 2 (Admin), or 3 (Service).  Access Level Name – the name associated with the chosen Access Level ...

  • Page 52: Setting Error Log Mode

    6.7.8 Setting error log mode This page allows the user to set the error log mode to Off, Continuous, or to Stop trace at first error. Figure 42 Configuration: Log page NOTE: The trace level and trace filter selection options are only changeable by Service personnel. 6.7.9 Setting event notification parameters This page allows the user to set event notification to On.

  • Page 53: Restoring Factory Defaults

    6.7.10 Restoring factory defaults This page allows the user to reset the configuration to the factory defaults, restore vital product data, and save vital product data. Figure 44 Configuration: Restore defaults page Operations 6.8.1 Moving media within the library This page allows the user to move tape cartridges within the library. The source and destination are selected and then the move button in the center of the screen is clicked to activate the move.

  • Page 54: Determining Current Media Inventory

    6.8.2 Determining current media inventory This page provides the user with a means to re-scan the library to determine the current media inventory. Figure 46 Operations: Inventory page 6.8.3 Releasing and replacing magazines This page allows the user to release the right or left magazine from the library. Figure 47 Operations: Magazines page To manually release a magazine, see...

  • Page 55: Service

    Service 6.9.1 Performing general library diagnostics This page provides the system administrator with general tests to verify the usability and reliability of the library. The user selects the number of test cycles before starting the test. To cancel the test before it completes the cycles, select the Stop button.

  • Page 56: Rebooting The Library

    6.9.3 Rebooting the library CAUTION: Some options of the RMU take the library offline. This inactive mode can interfere with host-based application software, causing data loss. Ensure that the library is idle before attempting to perform any remote operations that will take the library offline. This page is used to perform a library reboot.

  • Page 57: Cleaning Tape Drive(S)

    Figure 51 Service: Library Logs page 6.9.5 Cleaning tape drive(s) This page allows the user to clean the tape drive(s). Figure 52 Service: Clean drive page...

  • Page 58: Servicing The Tape Library

    Servicing the tape library Possible tools needed To service a library you may need one or more of the following tools: Flat-blade screwdrivers (large and small) #3 Phillips screwdriver Cross-slot screwdriver Ground strap Electrostatic Discharge CAUTION: A discharge of static electricity can damage static-sensitive devices or micro circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage.

  • Page 59: Removing And Replacing A Tape Drive

    Removing and replacing a tape drive Tape drives are installed at the back of the library. When replacing one drive in a two drive configuration, you can power down the drive that you are to “Changing replacing without interrupting power to the rest of the library and the second drive. Refer the drive configuration”...

  • Page 60: Figure 55 Installing A Tape Drive

    Figure 54 Tape drive removal CAUTION: Push in on the tape drive handle while supporting the bottom of the tape drive until it is properly seated. Damage to the connector pins may occur if this procedure is not followed. To replace a tape drive: Before installing the new drive, inspect the connectors on the tape drive.

  • Page 61: Removing And Replacing A Power Supply

    Removing and replacing a power supply To remove a power supply: Power supply is installed at the back of the library. Before you remove the power supply: Turn off power to the library (power button on the front panel). Remove the power cord cable. Loosen the three captive thumbscrews on the power supply (see Figure 56).

  • Page 62: Removing And Replacing The Library Controller

    Removing and replacing the library controller To remove a library controller: Library controller is installed at the back of the library. Before you remove the library controller: Turn off power to the library (power button on the front panel). Remove the power cord cable. Loosen the two captive thumbscrews on the library controller (see Figure 58).

  • Page 63: Removing And Replacing The Base Chassis

    Removing and replacing the base chassis WARNING! The actiLib Library 2U weighs 17.6 kg without media, and 21.1 kg when both magazines are full (24 cartridges). To reduce the risk of personal injury or damage to equipment: 1) Observe local health and safety requirements and guidelines for manual material handling, 2) Obtain adequate assistance to lift and stabilize libraries during installation or removal, 3) Remove all tapes to reduce the overall weight of the library.
  • Page 64 Repeat Steps 16 and 17 with your replacement library. With assistance, slide the replacement library enclosure onto the metal rails thet are alredy in position in the rack. Tighten the mounting bracket screws to anchor the replacement library enclosure to the rack.

  • Page 65: Troubleshooting

    Troubleshooting Installation problems Problems encountered during the installation of the library are usually caused by improper SCSI bus configuration, application software configuration errors, or an incorrectly configured operating system. If the application software that you are using is not communicating with the library after installation, check the following: SCSI The library uses a single SCSI ID.

  • Page 66: Troubleshooting Table

    SCSI Host Adapter Installation: Verify that your SCSI host adapter is installed correctly. Refer to  the manual that came with your SCSI host adapter for installation and troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the host adapter, if applicable.
  • Page 67 Media Cleaning or data cartridge Make sure you are using data and cleaning cartridges that are incompatible with drive. compatible with the drive and model of your library. The library automatically unloads incompatible cartridges, the Media Attention LED flashes, and an exclamation mark (!) is displayed in the inventory display for the indicated slot number.
  • Page 68 Make sure the library and tape drive are on their own SCSI bus and  not daisy-chained to another tape drive or to the hard drive being backed up.  Make sure the library is connected to a LVDS SCSI bus and there ...
  • Page 69 Device Not Detected on SCSI Bus Connected to a high Attach device to a LVDS SCSI host adapter/bus.  voltage differential SCSI bus/host adapter SCSI cable length exceeded, use shorter cable, or removes other  devices from the bus. Check for conflicting SCSI IDs. ...

  • Page 70: Service Procedures

    Removing stuck tapes from slots NOTE: Contact your actidata support representative if a cartridge is stuck in the drive. In the event of a severe mechanical problem with the library or if circumstances require you to remove tape cartridges, do the following.

  • Page 71: Removing And Replacing A Magazine Using The Ocp

    8.3.2 Removing and replacing a magazine using the OCP CAUTION: The magazine must only be removed manually in an emergency. Failure to follow normal procedure can cause data loss and equipment damage. The magazines should be released using the Operator Control Panel (OCP) or the Remote Management Unit (RMU).

  • Page 72: Using The Remote Management Unit

    8.3.3 Using the remote management unit To login, enter the correct password, and press Enter. Figure 61 RMU login page Go to Operations > Magazines. This page allows the user to release the right or left magazine from the library. Figure 621 Operations: Magazines page...

  • Page 73: Magazine Emergency Release

    8.3.4 Magazine emergency release If the directions in Steps 1 and 2 above do not allow you to remove the tapes, do the following: Unplug the power cord from the library. Find the access holes for the right and left magazines. See Figure 63. Figure 63 Access holes for the left and right magazine Table 7...

  • Page 74: Tape Library Error Codes

    Step Process Insert pin into access hole Release and remove magazine If there are additional tapes still in the library, or if you were unable to manually remove the magazines and drive, contact service for further instructions. Tape library error codes If an error occurs during operation of the library, the library stops the current operation and displays an error code on the LCD screen.
  • Page 75 Table 9 Main Error codes Error Code Description User Action Barcode Reader Error, Retry operation; after cannot initialize BCR several occurrences contact technical support Barcode Reader Error, Retry operation; after no response from BCR several occurrences contact technical support EEPROM Error, Retry operation;...
  • Page 76 Run ‘Library Health Check’, Cannot find slider block within the expected range after several occurrences contact technical support Run ‘Library Health Check’, Cannot find elevator block within the expected range after several occurrences contact technical support Run ‘Library Health Check’, Cannot find rotation block within the expected range after several occurrences...
  • Page 77 Robotic controller response timeout. A command Reset the unit and retry did not complete in the required amount of time. operation. After several occurrences contact technical support NACK received from robotic controller Reset the unit and retry operation. After several occurrences contact technical support Robotic controller communication failed...
  • Page 78 CTC Error. Retry operation; after Timer unit has failed during POST. several occurrences contact technical support UART Error. Retry operation; after Frame overrun or Parity Error on serial Interface. several occurrences contact technical support Display Error Retry operation; after Communication to display failed several occurrences contact technical support Memory Error, Stack and heap overflow.
  • Page 79 Drive Hardware Error Cycle Power, after several The subcode indicates which drive is affected occurrences contact Example: technical support Subcode 01: drive #1 Drive Load Timeout Retry operation; if not Drive has run in a timeout while loading a tape successful contact technical The subcode indicates which drive is affected support...

  • Page 80: Technical Specifications

    Technical specifications Physical actiLib Library 2U specifications actiLib Library 2U library physical specifications Characteristics Product alone Packaged Height 87.6 mm 248 mm Width 447.5 mm 598 mm Depth 740 mm 993 mm (max.) Weight Appr. 18 kg (1 full 18.5 kg (1 full height drive, accessories: power height drive) cord, CD, Quick Start Guide) Tape library operation specifications...

  • Page 81: Environmental Specifications

    Number of slots 24 (including mailslot) MSBF w/o drive 500 000 swaps Interface Ultra 320 Environmental specifications Table 11 Tape library Environmental Specifications Characteristic Specification Temperature Operating 10º to 35º C Non-operating -30º to 60º C Temperature shock immunity - maximum rate of change 10º...

  • Page 82: 10 Regulatory Information

    10 Regulatory Information This section describes the tape library compliance with safety and regulatory agency standards: IMPORTANT To comply with the following regulations and standards, the tape library must be properly installed in an office or industrial environment with shielded cables and adequate grounding of the SCSI bus and the input power.
  • Page 83 CE Notice This actiLib Library 2U product conforms to the following European Directive(s) and Standard(s): Application of Council Directives: 73/23/EEC, 89/336/EEC. Standards to which Conformity is declared: EN60950, EN55022, EN55024, EN61000-3-2, EN61000-3-3. VCCI This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI).

  • Page 84: 11 Index

    11 Index Status Information 32, 33 Login Status icons Barcode reader 41 LED description 15, 29 Library 79 13, 65 Safety instructions 5 SCSI CANCEL button, location 16 CE Notice Cable 65 Changing Device 12, 65 NEXT button, location 16 Drive configuration, RMI 50 Setting Network configuration, RMI...

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