Troubleshooting L2Tp - HP VSR1000 Layer 2 - Wan Access Configuration Manual

56 bytes from 10.2.0.1: icmp_seq=1 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=2 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=3 ttl=128 time=1.000 ms
56 bytes from 10.2.0.1: icmp_seq=4 ttl=128 time=1.000 ms
--- Ping statistics for 10.2.0.1 ---
5 packet(s) transmitted, 5 packet(s) received, 0.0% packet loss
round-trip min/avg/max/std-dev = 1.000/1.000/1.000/0.000 ms

Troubleshooting L2TP

Symptom 1: Failure to access the corporate intranet
The remote system cannot access the corporate intranet.
Analysis and solution
Possible reasons for the access failure include the following:
• Tunnel setup failure, which might occur in the following cases:
The address of the LNS is set incorrectly on the LAC (see the lns-ip command).
No L2TP group is configured on the LNS to receive tunneling requests from the tunnel peer (see
the allow command).
Tunnel authentication fails. Tunnel authentication must be enabled on both the LAC and LNS,
and the tunnel authentication keys configured on the two sides must match.
PPP negotiation failure, which might occur for the following reasons:
•
Usernames, passwords, or both are incorrectly configured on the LAC or are not configured on
the LNS.
The LNS cannot allocate addresses. In this case, check whether IP address negotiation settings
are correct on the remote system and LNS.
The authentication type is inconsistent. For example, if the peer does not support MS-CHAP (the
default authentication type for a VPN connection created on Windows 2000), the PPP
negotiation will fail. In this case, change the authentication type to CHAP on Windows 2000.
Symptom 2: Data transmission failure
Data transmission fails. A connection is established, but data cannot be transmitted. For example, the
LAC and LNS cannot ping each other.
Analysis and solution
Possible reasons for the data transmission failure are as follows:
No route is available. The LAC must have a route to the private network behind the LNS, and vice
•
versa. Otherwise, data transmission fails. You can use the display ip routing-table command on the
LAC and LNS to check whether the expected routes are present. If not, configure a static route, or
configure a dynamic routing protocol.
Congestion occurs on the Internet backbone, and the packet loss ratio is high. L2TP data
•
transmission is based on UDP, which does not provide the packet error control function. If the line
is unstable, the LAC and LNS might be unable to ping each other.
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