Programming: Software Upgrade And Flexing - Motorola E365 Service Manual

Level 1 and 2 Service Manual
Table 4. PF 0C27 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
Symptom
7. Telephone will not recognize or accept
SIM card.
8. Vibrator feature not functioning.
9. Internal Charger not working.
10. No or weak audio when using headset. a) Headset plug not pushed in fully.

Programming: Software Upgrade and Flexing

6809461A68
Probable Cause
b) Earpiece speaker defective.
c) Transceiver board defective.
a) SIM card defective.
b) Transceiver board defective.
a) Vibrator defective.
b) Transceiver board defective.
Faulty charger circuit on transceiver
board.
b) Faulty jack on transceiver board.
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
June 12, 2003
Verification and Remedy
Temporarily replace the speaker with a known
good speaker. Ensure good connection. Place a
call and verify improvement in earpiece audio. If
fault is cleared, reassemble the phone with the
good transceiver board. If fault is not cleared,
proceed to c.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
Check the SIM card contacts for dirt. Clean if
necessary, and check if fault has been cleared.
If the contacts are clean, insert a known good
SIM card into the telephone. Power up the unit
and confirm that the card has been accepted. If
the fault no longer exists, replace the defective
SIM card. If the SIM card is not at fault, proceed
to b.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
Replace vibrator as described in the
procedures. If the fault has not been cleared,
proceed to b.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Ensure the headset plug is fully seated in the
jack.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.
Troubleshooting
37