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Motorola E365 Service Manual

Dual band wireless telephone
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Download this manual See also: Instruction Manual, User Manual
Level 1 and 2 Service Manual
E365
Dual Band Wireless Telephone
E365
GSM 900/1800MHz

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Summary of Contents for Motorola E365

  • Page 1 Level 1 and 2 Service Manual E365 Dual Band Wireless Telephone E365 GSM 900/1800MHz...

  • Page 3: Table Of Contents

    E365 6809461A68 Level 1 and 2 Service Manual Table of Contents Table of Contents Contents Introduction ................3 Product Identification .
  • Page 4 Table of Contents E365 June 12, 2003...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    Scope The scope of this document is to provide the basic information relating to E365 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including: •...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 880-915 MHz Tx (with EGSM) Frequency Range GSM 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1805-1880 MHz Rx Channel Spacing 200 kHz 174 EGSM, 374 DCS carriers with 8 ch. Channels per carrier Modulation...
  • Page 10 Specifications E365 Speech Coding Function Specification Regular pulse excitation / linear Speech Coding Type predictive coding with long term prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Class 1 bits = 182 bits; Class 2 bits = 78...

  • Page 11: Product Overview

    (UI) for easier operation, allows short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E365 is a dual band phone that allows roaming within the GSM 900 MHz and digital cellular system (DCS) 1800 MHz bands.
  • Page 12 HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The E365’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
  • Page 13 The E365 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer or PDA. Camera The E365 Telephone contains a built-in camera. You can take photos to view and send as Multimedia Messaging Service (MMS) messages. Other Features...

  • Page 14: General Operation

    The phone also features a user-definable Quick Access menu that is accessed by holding down the MENU key. See Figure 3 for details of the E365 menu structure. A 4-way navigation key allows you to move easily through menus. The 4-way navigation key functions as a speaker volume up/down key only during a call.
  • Page 15 Soft Key Labels idle display. 031453o Figure 2. E365 Display Icon Indicators • Signal Strength shows the strength of the phone’s connection with the network. Calls cannot be sent or received when the “no signal” indicator is displayed.

  • Page 16: User Interface Menu Structure

    020250o Figure 3. E365 Menu Structure Alert Settings In addition to 11 preset ring tones, E365 telephones allow the user to download 2 additional ring tones via SMS to your PC. (Availability is carrier and Network dependant). Motorola E365 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable.

  • Page 17: Battery Function

    Level 1 and 2 Service Manual General Operation Battery Function Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
  • Page 18 General Operation E365 June 12, 2003 6809461A68...

  • Page 19: Tools And Test Equipment

    Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.

  • Page 20: Disassembly

    Disassembly E365 Disassembly This section describes how to disassemble an E365 telephone. Tools and equipment used are listed in Table 1, preceding. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.
  • Page 21 Level 1 and 2 Service Manual Disassembly BATTERY 020305o Figure 2. Removing the Battery Remove the battery by lifting its bottom end from the battery compartment and sliding it up and away from the compartment as shown in Figure 5. There is a danger of explosion if the Lithium ion battery is replaced incorrectly.

  • Page 22: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly E365 Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery cover and battery as described in the procedures. Remove the SIM from it’s holder by sliding it in the direction of the arrow as shown in Figure 6.

  • Page 23: Removing And Replacing The Front Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Front Housing Remove the battery cover, battery, and SIM as described in the procedures. Use the disassembly tool to release the 3 housing latches on each side of the phone as shown in Figure 9 Lift the bottom end of the housing away from the phone.

  • Page 24: Removing And Replacing The Vibrator Motor

    Disassembly E365 Removing and Replacing the Vibrator Motor Remove the battery cover, battery, SIM, front housing, as described in the procedures. This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Use the disassembly tool to remove the vibrator motor out of the housing as shown in Figure 8.

  • Page 25: Removing And Replacing The Keypad

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Keypad Remove the battery cover, battery, the SIM, and faceplate as described in the procedures. Use the tweezers to lift the keypad up and away from the front housing as shown in Figure 9.

  • Page 26: Removing The Antenna/Speaker/Camera Assembly

    Disassembly E365 Removing the Antenna/Speaker/Camera Assembly Remove the battery cover, battery, SIM, front housing, as described in the procedures. Use the disassembly tool to unhook one latch on each side of the transceiver board under the antenna/speaker/camera assembly (See Figure 14).
  • Page 27 Level 1 and 2 Service Manual Disassembly To replace, align the Antenna/speaker/camera assembly to the transceiver board. Open the flex connector socket and insert the Flex into the flex connector socket. Close the flex connector to secure the flex to the connector socket. Rotate the antenna/speaker/camera assembly down onto the transceiver board.

  • Page 28: Removing And Replacing The Lcd Display Bracket

    Disassembly E365 Removing and Replacing the LCD Display Bracket Remove the battery cover, battery, SIM, and front housing cover as described in the procedures. Using the flat end of the disassembly tool to gently release the 5 latches that secure the LCD bracket to the transceiver pc board (See Figure 11).

  • Page 29: Removing The Earpiece Speaker

    Level 1 and 2 Service Manual Disassembly Removing the Earpiece Speaker Remove the battery cover, battery, SIM, front housing, PCB assembly, LCD bracket as described in the procedures. Use the disassembly tool or the plastic tweezers to lift the speaker out of its socket in the plastic spacer (See Figure 12).

  • Page 30: Removing The Color Lcd Module

    Disassembly E365 Removing the Color LCD Module Remove the battery cover, battery, SIM, LCD bracket, LCD/keypad assembly as described in the procedures. Use the disassembly tool to lift the side of the LCD module out of its socket on the plastic LCD display holder (See Figure 13).

  • Page 31: Removing And Replacing The Plastic Lcd Module Holder

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the plastic LCD module holder Remove the battery cover, battery, SIM, rear housing, PCB assembly, antenna/ speaker/camera, LCD bracket, LCD color module, and earpiece speaker as described in the procedures. Use the disassembly tool to carefully pry the switch dome PC board out of its socket connector on the transceiver board.

  • Page 32: Subscriber Identity Module (Sim) And Identification Label

    The MSN is an individual unit identity number and remains with the unit through- out its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 15.
  • Page 33 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification Label Table 2. IMEI Number Breakdown Serial Check digit Number NNXXXX YY ZZZZZZ Where Type Allocation Code, formerly known as Type Approval Code XXXX Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 ZZZZZZ Individual unit serial number Phase 1 = 0.

  • Page 34: Troubleshooting

    E365 Troubleshooting Manual Test Mode Motorola E365 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 35 Level 1 and 2 Service Manual Troubleshooting Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13 Set audio level 13 5*0*14...

  • Page 36: Troubleshooting Chart

    Troubleshooting E365 Troubleshooting Chart Table 4. PF 0C27 Telephone: Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 37: Programming: Software Upgrade And Flexing

    Level 1 and 2 Service Manual Troubleshooting Table 4. PF 0C27 Telephone: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy b) Earpiece speaker defective. Temporarily replace the speaker with a known good speaker. Ensure good connection. Place a call and verify improvement in earpiece audio.

  • Page 38: Part Number Charts

    Part Number Charts E365 Part Number Charts The following section provides a reference for the parts associated with E365 telephones. Related Publications Motorola E365 Wireless Phone User Guide 6809444A38 June 12, 2003 6809461A68...

  • Page 39: Exploded View Diagram

    Level 1 and 2 Service Manual Part Number Charts Exploded View Diagram 031229o Figure 13. E365 Exploded View Diagram 6809461A68 June 12, 2003...

  • Page 40: Exploded View Parts List

    Part Number Charts E365 Exploded View Parts List Table 5. Exploded View Parts List Item Item Part Number Description Part Number Description Number Number 2541T66001W Display lens 2240711001W Alert Transducer 2511T66001W Upper Housing Assembly 7650764511W Camera 3104T66601W Keypad 3012T66001W Shield...

  • Page 41: Model-Specific Part Numbers

    Level 1 and 2 Service Manual Part Number Charts Accessories Table 6. List of Accessories Description Part Number Power Solutions Battery 740 mAh LiIon (English label) SNN5679 Battery 740 mAh LiIon (PRC label) SNN5680 Linear Charger - PRC with fixed blades SPN5133 Switchmode charger - US plug SPN5134...
  • Page 42 Part Number Charts E365 June 12, 2003 6809461A68...

  • Page 43: Index

    1 and 2 Index Level 1 and 2 Service Manual Index E365 6809461A68 Index product 3 identification, labels 30 IMEI 30 Introduction 3 alert settings 14 antenna, removing and replacing 21 keypad, removing and replacing 23 battery charge indicator 15...
  • Page 44 Index E365 model-specific part numbers 39 product support 5 replacement parts 36 shut down product upon battery removal 15 changes 3 SIM Toolkit 11 identification 3 SIM, description 30 names 3 SIM, removing and replacing 20 product overview 9 specifications 7...
  • Page 46 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. TrueSync is a trademark of Starfish Software, Inc. ® Reg. U.S. Pat. & Tm. Off.  2003 Motorola, Inc. All rights reserved.

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