Troubleshooting - Decagon Devices EM50 Operator's Manual

Em50 Series
8

Troubleshooting

Although Decagon designed the Em50 for durability and built to the
highest manufacturing standards, problems may occasionally occur.
This Troubleshooting Section details the major problems that you
may encounter and their solutions. If you have a problem that this
troubleshooting guide does not cover, then contact Decagon by email
at support@decagon.com or call us at at 509-332-5600.
Table 1: Troubleshooting Quick Guide
If this problem occurs:
COM Port is already in use
USB adapter not showing COM port
ECH20 Utility cannot connect to device
ECH20 Utility loses connection
Radio Modem not responding
Does not connect while using Rm-1
ECH20 Utility losing connection to my device
ECH20 Utility reports no new data for download-
ing
Sensor data shows "* * *" in the Scan window
Sensor data does not seem correct
Logger stops taking measurements
Logger does not work correctly or reliably
Troubleshooting Serial Ports
1. PROBLEM:
The ECH20 Utility tells me the communication port I want to use is
in use by another application, but I do not think any other programs
are running.
SOLUTION:
Some PDA synchronization programs monitor serial communication
ports. Disable Microsoft's ActiveSync or Palm's HotSync system
software while trying to use the serial port with the ECH20 Utility.
8 TROUBLESHOOTING
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Refer to:
Problem #1
Problem #2
Problem #3
Problem #4
Problem #5
Problem #6
Problem #7
Problem #8
Problem #9
Problem #10
Problem #11
Problem #12