Ip Connectivity; I Cannot Access Web Or Ping The Device - AudioCodes MediaPack MP-11 Series Troubleshooting Manual

Troubleshooting Guide
2

IP Connectivity

This section discusses troubleshooting for IP connectivity problems:
''I Cannot Access Web or Ping the Device'' on page
''How Do I Ping a Network Entity from the Device'' on page
2.1

I Cannot Access Web or Ping the Device

Table 2-1: No Web Access or Ping to the Device Troubleshooting
Possible Cause
1. The device is not receiving
power.
2. The software version is not
loaded to the device.
3. The Ethernet link is down.
Version 5.2/5.4
Verify that the LED for power is on.
1
If the Power LED is off, verify that the power cable is
2
securely connected to the device and that the power
source is functional. If both the cable and power source
are ok, replace the device.
Verify that the Fail LED is off.
1
If the Fail LED is lit red, use a BootP application to burn
2
the firmware version to the device's flash memory (refer
to ''BootP/TFTP Server'' on page 77).
If the LED is still on, replace the device.
3
Verify that the device's Link LED is on.
1
If the Link LED is off:
2
a. Ensure that the Ethernet cable is securely
connected to the device's Ethernet port.
b. Use a direct network crossover cable to connect
directly the device to a PC to rule out any potential
network issues.
c. Ensure that the port on the Ethernet switch is
functioning (and the switch is powered on).
d. Ensure that the speed and connection mode of the
switch is the same as the speed and connection
mode of the device (for example, if the switch is
configured for 100 Mbps full-duplex and the device
is configured for 10 Mbps half-duplex, no Ethernet
link can be established). the device's Ethernet speed
and mode is configured by the ini file parameter
EthernetPhyConfiguration.
e. If necessary, use the reset button on the device's
front panel to restore the configuration to its factory
default settings (refer to the device's User's Manual).
9
2. IP Connectivity
9
10
Solution
January 2009