Troubleshooting; If You Need More Help; Regulatory Compliance Statement - Microsoft XBOX 360 Consumer Documentation

Clean Your Controller
Clean only with a dry or slightly damp cloth. Using cleaning solutions or attempting to clean
connectors may damage your controller.

Troubleshooting

If you encounter problems, try the possible solutions provided below.
Lights Spin Longer than 15 Seconds When Connecting
•
Move the controller closer to the console.
•
Make sure the batteries are fresh.
•
Keep the console and controller at least three feet away from large metal objects, such as file
cabinets, mirrors, and refrigerators.
•
Make sure the front of the console is positioned in the direction of the controller.
•
Cordless phones (2.4 GHz), wireless LANs, wireless video transmitters, microwave ovens, some
mobile/cell phones, and Bluetooth headsets can interfere with the operation of the controller. Turn
these off or unplug them and retry connecting.
•
If nothing else works, turn off your console, remove and reinsert the AA battery pack into the
controller, and the repeat the steps given in "Connect Your Controller."

If You Need More Help

Please go to www.xbox.com/support
•
Australia: 1-800-555-741 (TTY users: 1-800-555-743)
•
New Zealand: 0508-555-592 (TTY users: 0508-555-594)
•
Hong Kong: 800-96-4215
•
Singapore: 800-448-1330
•
South Korea: 00368-440-0090
•
Taiwan: 00801-44-4231
Do not take your Xbox 360 console or its peripherals to your retailer for repair or service unless
instructed to do so by an Xbox Customer Support representative.
Do Not Attempt Repairs
Do not attempt to take apart, service, or modify the Xbox 360 console, power supply, or its
peripherals in any way. Doing so could present the risk of serious injury or death from electric shock
or fire, and it will void your warranty.

Regulatory Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This
device must accept any interference received, including interference that may cause
undesired operation.
Caution:
or call Xbox Customer Support: