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Looking for blockages
The motor will pulse when there is a blockage. Please follow the instructions below
to locate the blockage:
• Ensure the appliance is disconnected from the charger before looking for blockages.
Be careful not to pull the 'ON' trigger.
• Do not operate while checking for blockages as doing so could result in
personal injury.
• Beware of sharp objects when checking for blockages.
• To check for blockages in the main body of the appliance, remove the clear bin and
cyclone as per the instructions in the cleaning the clear bin section and remove the
blockage. Please consult the 'Stubborn blockages' section of the illustrations for
further guidance.
• If you cannot clear an obstruction you may need to remove the brush bar. Use a
coin to unlock the fastener, slide the brush bar out of the cleanerhead and remove
the obstruction. Replace the brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.
• This appliance has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
Charging and storing
• This appliance will switch 'OFF' if the battery temperature is below 3°C (37.4°F).
This is designed to protect the motor and battery. Do not charge the appliance and
then move it to an area with a temperature below 3˚C (37.4°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge.
Allow to cool for a few minutes.
• Avoid using the appliance with the battery flush to a surface. This will help it run
cooler and prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing please contact the Dyson Helpline.
• Use only Dyson chargers for charging this Dyson appliance.
• The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek medi-
cal advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15 minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately, follow-
ing local ordinances or regulations.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C (140°F), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
Disposal information
• Dispose of the battery in accordance with local ordinances or regulations.
• Keep the used batteries away from children as these can still harm children
if swallowed.
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
• Your filter unit is non-washable and non-recyclable.
• The battery should be removed from the product before disposal.
Online support
• For online help, general tips, videos and useful information about Dyson.
www.dysoncanada.ca/support
Dyson Customer Care
Thank you for choosing to buy a Dyson appliance
After registering your free 2 year warranty, your Dyson appliance will be covered
for parts and labour for 2 years from the date of purchase, subject to the terms of
the warranty. If you have a question about your Dyson appliance, call the Dyson
Helpline with your serial number and details of where and when you bought the
appliance. Most questions can be solved over the phone by one of our Dyson
Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson appliance is under warranty, and it is a covered
repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the base of
the appliance.
Please register as a Dyson
appliance owner
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online at www.dysoncanada.ca
• Telephone the Dyson Helpline at 1-877-397-6622.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
2 year parts and labour warranty
Terms and conditions of the Dyson 2 year parts and labour warranty
What is covered
• Your Dyson appliance is warrantied against original defects in materials and
workmanship for a period of 2 years from the date of purchase, when used for
normal domestic purposes in accordance with the Dyson Operating Manual. Please
retain your proof of purchase. If you do not have your proof of purchase, your
warranty will start 90 days after the date of manufacture, according to Dyson's
records. This warranty provides, at no extra cost to you, all labour and parts
necessary to ensure your appliance is in proper operating condition during the
warranty period. The replacement of any part of your appliance under warranty
will not extend the period of warranty. Any parts which are returned to Dyson
will become the property of Dyson. Please call the Dyson Helpline at 1-877-
397-6622 for more information.
• This limited warranty is subject to the following terms:
What is not covered
Dyson Canada Limited shall not be liable for costs, damages or repairs incurred as
a result of, due to, or from:
• Purchases of appliances from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use
not in accordance with the Dyson Operating Manual.
• Use of the appliance other than for normal domestic purposes within Canada, e.g.
for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your appliance or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear bin, filter,
brush bar, and power cord (or where external damage or abuse is diagnosed),
carpet or floor damage due to use not in accordance with Dyson's Operating
Manual or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any appliance that has had the
serial number altered or removed.
Warranty limitations and exclusions
• Any implied warranties relating to your appliance including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
Provinces and/or Territories and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service
described above.
• Dyson Canada Limited will not be liable for any consequential damages or
incidental damages you may incur in connection with the purchase and use of
your appliance.
• This limited warranty gives you specific legal rights. You may also have other rights
which vary by Province and/ or Territory.
• This limited warranty is not transferable.
• This limited warranty is only available in Canada.
Warranty service
• Please fill out and return the Warranty Form or register online at
www.dysoncanada.ca
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be coordinated by Dyson Canada Limited or its authorized agents.
• Any replaced defective parts will become property of Dyson.
• Service under this warranty will not extend the period of this warranty.
• If your appliance is not functioning properly, please call the Dyson Helpline at
1-877-397-6622. Most issues can be rectified over the telephone by our trained
Dyson Helpline staff.
When registering your
Dyson appliance:
• You will need to provide us with basic contact information to register your product
and enable us to support your warranty.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson, we
will send you details of special offers and news of our latest innovations. We never
sell your information to third parties and only use information that you share with
us as defined by our privacy policies which are available on our website. privacy.
dyson.com
Conformity information
CAN ICES-3 (B)/NMB-3(B)
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