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HP 15t-er000 Maintenance And Service Manual
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HP 15t-er000 Maintenance And Service Manual

HP 15t-er000 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 15t-er000

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Iris, Pentium, Optane and vPro are Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Low blue light mode (select products only) ..................6 Keyboard area ................................ 7 Touchpad settings and components ....................
  • Page 6 Backing up information and creating recovery media ..................54 Using Windows tools for backing up ....................54 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..54 Restoring and recovering your system ....................... 54...
  • Page 7 8 Using HP PC Hardware Diagnostics ........................ 57 Using HP PC Hardware Diagnostics Windows (select products only) ..............57 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........57 Accessing HP PC Hardware Diagnostics Windows ................57 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 8 Requirements for specific countries and regions ....................65 11 Recycling ..............................67 Index ................................68 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion x360 15 Convertible PC Model number: 15-er0xxx CTO Model: 15t-er000 Processors Intel® processors Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB...
  • Page 10 Ports HDMI 2.0 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep & Charge) (2) USB 3.2 Gen 1 Type-A port AC Smart Pin adapter plug...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Clickpad with image sensor Multitouch gestures enabled Precision touchpad supported Supports modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell, 43 Whr, li polymer Long life Fast charge technology Smart AC adapters 65 W, right angle, 4.5 mm, 1.8 m (6.0 ft) 45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Speaker...

  • Page 13: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description Off: The battery is not charging. ● Power connector Connects an AC adapter. Left side Identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description HDMI port...

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 16: Touchpad Components

    Touchpad components Identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 17: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Power light ●...

  • Page 18: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ●...

  • Page 19: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions as defined by the icon symbols on through function keys.

  • Page 20: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21 Table 2-9 Service label components Component HP product name Model number Warranty period Product ID Serial number Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 22: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. Top cover/keyboard Not backlit, no fingerprint reader M45127-xx1 Not backlit, includes fingerprint reader M45128-xx1 Backlit, no fingerprint reader M45129-xx1...

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number NOTE: The thermal pad for use with solid-state drives are available as spare part number M45025-001. 1 TB L85370-005 512 GB L85364-005 512 GB, PCIe + 32 GB Optane memory L85366-005 256 GB, PCIe L85354-005...

  • Page 25: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number M45118-001 Touch control board not available as a spare part Display/touch control board cable M45120-001 Camera module M48775-001 Camera cable M45390-001 WLAN antennas and cables M45106-001 Hinges (left and right) M07104-001 FHD models...
  • Page 26 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number USB-C-to-RJ-45 adapter 855560-001 USB-C-to-HDMI 2.0 adapter 935325-001 USB-C-to-USB-A adapter 833960-001 Power cord (C5, conventional, 1.0 m [3.3 ft]) Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Israel L19362-001...

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 28: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 32: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 34 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 44 screws when you service the parts described in this chapter.
  • Page 36 Peel the feet off the bottom of the computer. Remove the seven Phillips 2.0 × 6.0 screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).

  • Page 37: Battery

    Remove the bottom cover from the computer (2). To replace the bottom cover and rubber feet, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 43 Whr M24648-006 WARNING!

  • Page 38: Solid-State Drive

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 39: Memory Modules

    Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover and rubber feet on page 27). Disconnect the battery cable from the system board (see Battery on page 29).
  • Page 40 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

  • Page 41: Speakers

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speaker description and part number Description...

  • Page 42: Touchpad

    Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-6 Touchpad description and part number Description Spare part number Touchpad M45111-001 Touchpad cable M45112-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see...
  • Page 43 Remove the bracket from the computer (2). Disconnect the cable from the ZIF connector on the touchpad module (1), and the lift the keyboard ribbon cable up to gain access to the touchpad screws (2). Remove the tape that covers the touchpad screws (1). Remove the four Phillips M2.0 ×...

  • Page 44: Fan

    Remove the touchpad from the computer (3). Reverse this procedure to install the touchpad. To remove the fan, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number M45131-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27).

  • Page 45: Heat Sink

    Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer, and then remove the fan from the computer (3). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink description and part number Description...
  • Page 46 Remove the heat sink from the computer (3). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 47: Power Connector Cable

    Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-9 Power connector cable description and part number Description Spare part number Power connector cable M45022-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27).

  • Page 48: Fingerprint Reader (Select Products Only)

    Disconnect the power connector cable from the system board (3), and then remove the power connector and cable from the computer (4). Reverse this procedure to install the power connector cable. Fingerprint reader (select products only) To remove the fingerprint reader, use this procedure and illustration. Table 5-10 Fingerprint reader description and part number Description...

  • Page 49: System Board

    Remove the fingerprint reader from the computer (4). Reverse this procedure to install the fingerprint reader. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number System board (includes processor) Intel Core i7-1165G7 M45125-601...
  • Page 50 Memory modules (see Memory modules on page 31). ● ● WLAN module (see WLAN module on page 31). ● Solid-state drive (see Solid-state drive on page 30). Heat sink (see Heat sink on page 37). ● Remove the system board: Disconnect the following cables from the system board: ●...

  • Page 51: Display Assembly

    Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 52 Disconnect the camera cable (3) and display cable (4). Remove the two Phillips M2.0 × 4.0 screws (1) and the six Phillips M2.5 × 5.0 screws (2) that secure the display assembly to the computer. Rotate the display to open the hinges (3). Separate the display assembly from the computer (4).
  • Page 53 Remove the cables from the display hinge cover (1). Insert a flat tool into the seam between the display panel and back cover, and then pull the tool around the entire top, right, and left sides of the panel to release it from the back cover (2). Remove the display panel from the display back cover (3).
  • Page 54 Disconnect the cable from the touch control board (1). Remove the tape from the connector on the back of the display panel (2), and then disconnect the cable from the panel (3). Remove the cable from the clips and from the display panel (4). The display/touch control board cable is available as spare part number M45120-001.
  • Page 55 If you need to remove a hinge cover from a display hinge: Remove the rubber insert from the hinge (1). Remove the Phillips M1.6 × 2.0 screw (2) that secures the hinge cover to the hinge. Slide the hinge cover off the hinge (3). The hinge covers are available as spare part number M45117-001 for FHD models and M45116-001 for HD models.
  • Page 56 If you need to remove the camera module: Use a tool (1) to lift up evenly across the module and peel the module up from the display back ▲ cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The camera module is available as spare part number M48775-001.
  • Page 57 If you need to remove the camera cable, remove the tape (1), peel the cable from the locations it is adhered to the inside of the display back cover (2), and then remove the cable (3). The camera cable is available as spare part number M45390-001. If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom of the cover (1), remove the tape from the cables (2), and then peel the antennas off the inside of the display back cover (3).

  • Page 58: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-12 Top cover with keyboard descriptions and part numbers Description...

  • Page 59: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 60: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 61 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)

  • Page 62: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 63: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 64: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 65: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 66: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 67: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 68: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 69: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 70 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 71: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 72: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 1366 × 768 (HD) Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA (FHD panels) SVA (HD panels) Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 73: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 74 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 75 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 76 16 removal 27, spare part number 16 spare part number 16 spare part number 27, display bezel HP PC Hardware Diagnostics UEFI spare part number illustrated 16 downloading 60 feet 27, spare part number 16 failure ID code 59...
  • Page 77 USB flash drive 55 system restore 55 touchpad 7 recovery media 54 system restore point, creating 54 low blue light mode 6 creating using HP Cloud Recovery Download Tool 54 touchpad creating using Windows tools 54 memory modules removal 34...
  • Page 78 traveling with the computer 12 USB SuperSpeed port, identifying 4 USB Type-C power connector and SuperSpeed port, identifying 5 vents, identifying 5, 12 Windows backup 54 recovery media 54 system restore point 54 Windows key, identifying 11 Windows tools, using 54 wireless antennas illustrated 16 spare part number 16...

This manual is also suitable for:

Pavilion x360 15