Out Of Warranty Service; Product Feedback - LDG Z-100Plus Operation Manual

OUT OF WARRANTY SERVICE

Any time a product fails after the warranty, LDG wants to help you get it fixed. Send the
product to us for repair and we will determine what needs to be done. Based on your prior
instruction, we will either contact you with an estimate or fix it and contact you with a request to
pay any repair charges. Please contact LDG if you have any questions before you send us an out-
of-warranty product for repair.
RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization.
Visit the Customer Support Center and download the LDG Product Repair Form. On the Repair
Form tell the LDG technicians exactly what happened or didn't happen and why you believe the
product needs servicing. The technician attempts to duplicate the problem(s) you had based on
how well you describe it so take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know
the product arrived safely at LDG. Be sure to give us your email address so our shipper can alert
you online when your product is en-route back to you. We regret that we are not able to provide
periodic updates on the status of repairs. Please be assured that our staff makes every effort to
complete repairs ahead of our published wait time. Your patience is appreciated.
Repairs can take six to eight weeks, but are usually faster than this. The most recent
information on returning products for service is found at the LDG Customer Support Center.
Ship your carefully packaged repair with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685

PRODUCT FEEDBACK

We encourage product feedback! Tell us what you really think of your LDG product. In a card,
letter, or email (preferred) tell us how you used the product and how well it worked in your
application. Send along a photo, schematic or drawing to illustrate your narrative. We like to share
your comments with our staff, our dealers, and other customers at the LDG website.
http://www.ldgelectronics.com/
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