Help And Support - Fetch TV Yes TV Quick Start Manual

Step 6
Follow the prompts and
you're all set
GETTING WIFI CONNECTED
Your Yes TV box will now check to see whether it's
connected to the internet. It'll prompt you to connect
to WiFi if you haven't already connected to the
internet via Ethernet Cable or PLAs in Step 1.
Here's what to do if you need to connect your WiFi:
1 Choose 'WiFi Connection' and follow the prompts.
2 Select your home network from the list
of networks that are in range and confirm
the security settings.
3 A prompt on screen will let you know once you're
connected.
HEADS UP! Your TV screen may go blank a few
times (for up to two minutes) during set-up and
your Yes TV box will also reboot – this is all normal
so please don't turn it off during this time.
FINAL ON-SCREEN SET-UP
1 You'll now be taken through the final set-up
stages on screen – it'll take about 5 to 15 minutes
all up (depending on your broadband speed).
2 During this time you'll be prompted to enter your
Activation Code (I) that we've previously sent you
via email or SMS – so make sure to have it handy.
Can't find your code? No problem, just visit
optus.com.au/activationcode
3 You'll also be prompted to set up a 'Parental PIN'.
The default pin code is 0000 - to create your own
unique code just follow the prompts. You'll also
need to use this code to purchase Movies and TV
shows so it's a good one to remember.
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IMM01887 1418547 Optus TV Fetch Gen 3 Quick Start Guide 220x220mm v6.indd 6-7
HOW TO GET THE MOST FROM YOUR YES TV
Add these extra options to get the most out
of your new Yes TV box.
SET-UP UNIVERSAL REMOTE
The universal remote lets you operate your TV
and Yes TV box all in one! Here's how:
1 Go to the 'MAIN MENU' and select 'MANAGE'
then 'SETTINGS' and then 'REMOTE CONTROL'.
From here all you need to do is follow the
step-by-step instructions on screen.
2 You're all set!
DOWNLOAD THE YES TV BY FETCH APP
The Yes TV by fetch app lets you control your Yes TV
box using your tablet or mobile phone at home or
when you're out and about. Features include:
Remote Record, watch selected content and use
your compatible device as a remote control.
Here's how to get started:
1 Visit the App Store or Google Play and install
the Yes TV by Fetch app on your phone or tablet.
2 Once the app has finished downloading its time
to pair it with your Yes TV box. To do this grab
your Yes TV remote (H), go to the 'MAIN MENU'
then to 'MANAGE', 'SETTINGS' then 'MOBILE
& TABLET' and follow the on-screen prompts.
3 Now you can enjoy being in control of your
Yes TV service from your mobile at home
or when you're out and about.

Help and Support

Got any issues, problems
or head-scratchers?
We reckon you've been able to install your service
without any hitches. But if you need a little extra
help, have a read through our FAQs below or visit
optus.com.au/yestvbyfetch/userguide
If you still need a hand, feel free to give our
Technical Support Team a call on 133 937.
What if I have no picture on my TV?
Check that the TV is set to the correct input and
mode (Step 5) and that all cables are connected
securely. Alternatively, try connecting using different
cables if you have spares handy at home.
What if I have no internet connection?
Check your modem is working by testing a website
on your computer or other device that connects
to your internet at home and also check the Ethernet
Cable is securely connected.
If you're connecting using WiFi make sure your
Yes TV box is within range of your WiFi network.
If using a pair of Powerline Adaptors, check
they're installed correctly. Refer to your Powerline
Adaptors Quick Install Guide or access it from
optus.com.au/optustv/plcinstall
My Remote Control isn't responding. What can I do?
Make sure you're using it within 6 metres of your
Yes TV box as it won't work beyond that. You can
also try changing the batteries in the remote.
Why have the channels not scanned?
Double check that one end of your Antenna Cable
is plugged into the 'ANT–IN' port on your Yes TV box
and the other end into the wall.
Then run another full channel scan by going to
'MENU' then to 'MANAGE', 'SETTINGS', 'CHANNELS'
then to 'FULL CHANNEL SCAN'.
What happens if my Yes TV box freezes?
Reboot it by turning the power off and on again.
This may require turning the power off at the power
point or unplugging the Power Cable from the box.
You'll need to wait 30 seconds before turning the
power back on.
DO NOT TURN THE POWER OFF WHILE YOUR YES
BOX IS GOING THROUGH THE SET-UP PROCESS.
What if I don't have a spare Ethernet port
on my modem?
You'll need to unplug an existing device from your
modem to free up a port so you can plug-in the
Ethernet Cable for your Yes TV box.
And if I can't find my activation code?
No problem. Visit optus.com.au/activationcode
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