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Fetch TV Multiroom User Manual
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Fetch TV Multiroom User Manual

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Multiroom User Guide

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Summary of Contents for Fetch TV Multiroom

  • Page 1 Multiroom User Guide...

  • Page 2: Table Of Contents

    What’s inside What’s inside Welcome Start using Multiroom What you can do and watch Set up another Fetch TV box Fetch TV App Tips and help...

  • Page 3: Welcome

    1. Welcome With Multiroom you can enjoy Fetch TV on up to three Fetch TV boxes in different rooms in your home. Share rentals, purchases, and subscriptions Watch different channels in different rooms in your house Watch recordings on one Fetch TV box from another box in another room. If you have a Mini you can watch recordings on your Gen 2 or Mighty box. What you need to know All boxes must be on the same Fetch TV account. You use the same PIN across all your Fetch TV You can have up to 3 Fetch TV boxes on your devices to rent or buy content, and more. This account. includes mobile devices with the Fetch TV App. Multiroom works on Mighty, Mini, and Gen 2 You can set up a different Parental Level on each Fetch TV boxes connected directly to Fetch TV of your devices (to restrict content from being Retail . watched on the particular device). All boxes must be set up with the unique activation code for that box. To share recordings, you need to connect all boxes to the same local network (either via Ethernet or Wi-Fi).

  • Page 4: Start Using Multiroom

    2. Start using Multiroom All Fetch TV boxes you want to use for Multiroom need to be on the same Fetch TV account. If you already have 2 or more boxes on separate accounts, see Page 8 for instructions on how to set up Multiroom. Make sure they are powered on and connected to your local network. Your boxes should see each other and connect automatically on start-up. Allow up to 5 minutes for your boxes to find each other over your network and for any recordings from one box to be shared to your My Stuff on another.

  • Page 5: What You Can Do And Watch

    3. What you can do and watch Watch recordings from any box You’ll see any recorded programs on boxes connected via Multiroom by going to: Menu > My Stuff > Recordings. Recordings on another box will have some different icons next to them: Recorded on another Fetch TV Box in Recorded on unavailable Fetch TV Box. your home (Check box is powered on and connected to your local network). Groups recordings from the same series You’ll only see recordings that are on other boxes once they have finished recording. You can’t manage recordings stored on another Fetch TV box (that is, use protect, delete, series tag, or change recording start and stop time). You’ll need to go to the box they’re stored on to manage the recording. Select a recording on another box to watch it now. If you can’t share or watch shared recordings see Page 10 for help. Movie and TV Store Any purchases and rentals from the Movie Store and purchases from the TV Store should be shared straight away across all your connected Multiroom boxes. Your wishlist is also shared across your boxes. Go to Menu > My Stuff > Movies to find your purchased or rented, and wishlisted, movies. Go to Menu > My Stuff > TV Shows to find your purchased and wishlisted TV shows. You can watch content you purchased from the TV Store, and purchased or rented from the Movie Store, on all 3 boxes at a time. However, you just can’t watch the same movie you purchased or rented, or episode you purchased, on more than 1 device at a time – either on a Fetch TV box, tablet or mobile. Movie Box Watch Movie Box, if included in your subscription, on any of your Multiroom boxes at the same time. Subscription TV...

  • Page 6: Set Up Another Fetch Tv Box

    4. Set up another Fetch TV box If you get another Fetch TV box on your account, follow the steps in the Quick Start Guide to set it up. You’ll need to enter the Activation Code for your new box and confirm the PIN for your service in the Welcome Screen as part of the set up. To get your activation code: ü For Customers with an account direct with Fetch TV, go to your Account at www.fetchtv.com.au/account and choose Add & Remove Fetch TV Box to add an additional box to your account. ü For Customers with one of our partner ISPs, you will have received the Activation Code for your box from your Fetch TV Service Provider. Add another box to your account For Customers with an account direct with Fetch TV, here’s how to add another box to your account. On your computer or mobile device web browser, go to www.fetchtv.com.au/account and follow the on screen prompts to sign in. Select Add & Remove Fetch TV Box from the menu. Select Get Activation Code. Note: See Page 8 if you have boxes under different Fetch TV accounts that you want to start using for Multiroom.

  • Page 7: Fetch Tv App

    5. Fetch TV App If you’re using the Fetch TV App on your phone or tablet, it’ll prompt you to connect to one of the Fetch TV boxes in your home when you sign in on the app. You can then use your phone or tablet like a remote control to control your box. To connect a box, you’ll need to sign into the app with an Activation Code for a box on your account and confirm your PIN. You can switch boxes to control at any time by going to Home > Manage Account on the app. You can set recordings via the app once you connect to your Mighty or Gen 2 box. For more information see the Fetch TV Mobile App User Guide. ...

  • Page 8: Tips And Help

    6. Tips and help Fetch TV boxes under different Fetch TV accounts All Fetch TV boxes you want to use for Multiroom must be on the same Fetch TV account. To check if your boxes are on the same account Sign into your Account and select See all codes on the overview screen. If you see all your boxes listed in Add & Remove Fetch TV Box, then you’re all set to use Multiroom. Boxes on different accounts If you have boxes under different accounts, and want to start using Multiroom, you would need to choose one account to be your primary account, then cancel your other account/s. You can then add the deactivated box/es (on the cancelled accounts) to your primary account as Multiroom box/es. Warning! If you go ahead with the steps below you will lose all purchases made under any cancelled account/s. It is unfortunately not possible to merge accounts so that you keep previous purchases made on cancelled Fetch TV accounts. If you’d still like to proceed (and lose previous purchases under the cancelled account) here is what you’d need to do: Choose one account to be your “primary” account (presumably the one with the most purchases on it). Make sure to sign out of your primary account, as this is the account you want to keep. Perform a Soft Reset of the Fetch TV box you wish to move over into your primary account. This is done by selecting Menu > Manage > Settings > Device Info > Soft Factory Settings – Reset. After a reset, the box will restart and prompt you to connect to the Internet if needed, then take you to the Welcome screen. Next sign into the account you want to cancel (presumably with the least purchases on it) and navigate to Packages > Cancel Service. Follow the prompts to cancel.
  • Page 9 Now sign into your primary account. Navigate to Add & Remove Fetch TV Box to add the deactivated box to your account. Select ‘Get Activation Code’ on one of the available box slots. You will get an activation code to use for this box. Run through the Welcome screen and enter the activation code you have just received. Repeat from step 2 if you have an additional Fetch TV box under a different account you want to cancel. You should now see all previous purchases made on your primary account on your Multiroom boxes too (in Menu > My Stuff > Movies or My Stuff > TV Shows). And from now onwards, purchases or rentals you make, as well as subscription channels and recordings, will be available from all the Multiroom boxes in your home.
  • Page 10 Multiroom recordings I can’t see Multiroom recordings on my Fetch TV box If you can’t see your Multiroom recordings, first check the following: § All your Fetch TV boxes are on the same account with your Fetch TV Service Provider (Page 8). § All your Fetch TV boxes are powered on and connected to the Internet (the LED on the Fetch TV should be lit blue). § All boxes are connected to the same local network – physically and logically (if your network is set up with different routers and IP address ranges then Multiroom won’t work) (Page 11). § The Sharing Options are selected on your boxes at Menu > Manage > Settings > Multiroom > Advanced. Tick ‘See other boxes’ and then choose ‘Refresh Boxes’. § Your modem is UPnP (Universal Plug and Play) compatible. Check your modem manual or look up the model online. If you’re having issues with Multiroom, try the following steps: Turn off all your Fetch TV boxes, modem/router, and other networking equipment (such as bridges). Turn on your modem/router and other networking equipment, and wait for it to start working normally. Then turn on your Mighty or Gen 2 box and wait for it to start up fully and load the Home screen. Next, turn on your Mini and wait for it to start up fully and load the Home screen. If you are trying to share recordings from one Mighty or Gen 2 box to another, then turn the second Mighty or Gen 2 box on. Wait about 5 minutes then go to My Stuff > Recordings on the Mini (or second Mighty or Gen 2 box) to check that it can see the recordings from your first Mighty or Gen 2 box. Disconnect other network devices If these steps don’t help, there may be other devices on your network which are affecting the DLNA/UPnP ability for your Fetch TV boxes to discover each other over your network. These may include wireless speakers, Apple TV, media servers, network printers, and DLNA-type applications on phones, tablets, PCs and TVs. Please disconnect any such devices from your network and try the troubleshooting steps again.
  • Page 11 How to check if my Fetch TV boxes are on the same local network To share recordings between your boxes they all need to be connected to the same local network. Here’s how to check this through the Network Settings on your Fetch TV box: Go to Menu > Manage > Settings > Network. Depending on how your box is connected to the Internet, you’ll find an IP Address in either the Wired or Wi-Fi tabs. If your box is connected via Wi-Fi, you’ll need to highlight your home network in the list and then choose Advanced Wi-Fi to view the IP Address. Take note of the IP Address (such as: 192.168.1.2 or 10.0.0.3) on each of your Fetch TV boxes. Check that the first three numbers in the IP Address on each box are the same. Only the last number in the IP Address should differ. You should then be able to share recordings across your Fetch TV boxes. Please don’t change your Network Settings. If all numbers in the IP Address are different on each box, then your boxes are connected to different local networks, so you can’t share recordings. We recommend you seek help from an IT consultant if you want to change your network setup.
  • Page 12 I can’t watch a Multiroom recording You may see a message in your My Stuff: “Recorded on unavailable box” “Fetch TV box inactive” “Recording not available. The recording could not be played as there is an issue with connecting to the Fetch TV Box in your household” If this happens, make sure the Fetch TV box with the recordings on is powered on and connected to the same local network as the box you’re trying to play from. If that doesn’t help, restart your modem/router and Fetch TV box. For more help, see “I can’t see Multiroom recordings on my Fetch TV box” (Page 10). How to change the name of your Fetch TV box In Menu > Manage > Settings > Multiroom you can change the name of your box. This makes it easier to see which box you’re playing recordings from. Choose Edit then enter a name for your box using the on screen keyboard. Choose Continue to save.
  • Page 13 Can I choose which box I want to record to? You can’t schedule recordings from one Fetch TV box to another in your home. Even if your Mini is connected to your Mighty or Gen 2 box, you can’t record from your Mini. Likewise, if you’ve scheduled the maximum number of recordings allowed at a time on your service (6 on Mighty and 4 on Gen 2) you can’t record to another box. I see a message “The recording is not playable on a Gen 2 box” Some recordings on the Mighty can’t play from a Gen 2 box because of an unsupported file format. You’ll need to watch these recordings on a Mighty or Mini box.
  • Page 14 Rentals, purchases, and subscriptions I am not seeing rentals or purchases Check you’re still within the rental viewing window. When you rent a movie you have 7 days to start watching it, and 48 hours to watch it from when you first press play. Also make sure you rented or purchased the item (it should show a tick instead of a dollar sign). Make sure your Fetch TV boxes are powered on and connected to the Internet. If that doesn’t help, restart your modem/router and Fetch TV box. Your Fetch TV boxes do need to be on the same account to share rentals or purchases. I am not seeing subscription channels Make sure your Fetch TV boxes are powered on and connected to the Internet. If that doesn’t help, restart your modem/router and Fetch TV box. Your Fetch TV boxes do need to be on the same account to share subscriptions. Double-check that you are not in My Channels mode or have hidden the channels at Menu > Manage > Settings > Channels. I see a “Currently being watched” message You can watch the same purchased TV episode or purchased or rented movie on one device at a time, either a phone, tablet, or Fetch TV box. If you see a message “Currently being watched on another device”, you can choose to “Play Anyway” which will stop playback on the other device. The other device will then show a “Playback Interrupted” message.
  • Page 15 www.fetchtv.com.au © Fetch TV Pty Limited. ABN 36 130 669 500. All rights reserved. Fetch TV Pty Limited is the owner of the trade marks Fetch TV. The set top box and the Fetch TV service may only be used lawfully and in accordance with relevant terms of use of which you are notified by your service provider. You must not use the electronic program guide, or any part of it, for any purpose other than private and domestic purposes and you must not sub-licence, sell, lease, lend, upload, download, communicate or distribute it (or any part of it) to any person. Version: January 2017...