5.6.7 CHOOSE WI FI OR ETHERNET CONNECTION 5.6.8 ETHERNET CONNECTION 5.6.9 WIFI CONNECTION 6. USING YOUR SMARTBOX THE REMOTE CONTROL 6.1.1 UNIVERSAL REMOTE – SMARTBOX 8320HD 6.2.1 TWIST 2 REMOTE - SMARTBOX 7000 & 8000 SETTING UP THE FETCH SERVICE...
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6.2.1 CREATING YOUR FETCH ACCOUNT 6.2.2 REGISTERING YOUR ACCOUNT ON YOUR MART 7. USING FETCHTV 7.1 F INDING A PROGRAMME OR MOVIE ON FETCH DOWNLOADING A PROGRAMME OR MOVIE ON FETCH CATCHUP SERVICES SKY PLAYER 7.4.1 N TV C USTOMERS 7.4.2 S TV C USTOMERS...
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9.6.2 DELETING A SCHEDULED RECORDING TIMER FROM THE MENU RECORDING ONE CHANNEL AND WATCHING ANOTHER RECORDING TWO CHANNELS AT THE SAME TIME RECORDING CONFLICT AND CONFLICT RESOLUTION 9.10 PLAYBACK OF RECORD PROGRAMMES 9.11 DELETE STORED RECORDINGS 9.12 EXPORT STORED RECORDINGS 9.13 DIGITAL RECORDER MANAGEMENT 10.
1. WELCOME Thank you for choosing FetchTV. This User Guide provides you with easy to understand instructions on how to use FetchTV, your SmartBox and your SmartBox remote control. FetchTV puts you in control of what you watch and when you watch it. Your SmartBox is simple to install, easy to use and packed with great features to help you get the most out of your TV entertainment.
2. IMPORTANT TV CARE INFORMATION Do not allow a still image to be displayed on your TV screen for an extended period of time. This can cause a permanent residual image (‘burn-in’) remaining on your screen. The SmartBox has a screen saver that automatically cuts in after 10 mins on the EPG and FetchTV service to help protect your screen.
3. FOR YOUR SAFETY Your safety is important to us, please read carefully: Your safety is important to us, please read carefully: The SmartBox has been manufactured to meet international safety standards. To obtain the best has been manufactured to meet international safety standards. To obtain the best has been manufactured to meet international safety standards.
4. GETTING STARTED This guide is intended to help you get started and provide you with a basic overview of the key functions. You have probably already checked, but before you install your SmartBox you need to be sure you are in a FREEVIEW coverage area.
2 x AAA Batteries Ethernet Cable Power Supply SCART Cable (SmartBox 7000) 10 pin DIN to SCART Cable (SmartBox 8000 and SmartBox 8320HD) See below for which SmartBox and remote is included in your FetchTV package. 4.2.1 SMARTBOX 8320HD 4.2.2 SMARTBOX 8000...
5. INSTALLATION It’s important to choose a location that is well ventilated and easily accessible. Please see our safety instructions above. 8320HD – BACK OF BOX CONNECTIONS 8000 – BACK OF BOX CONNECTIONS...
The SmartBox 8000 and the SmartBox 8320HD can connect to your broadband router via the Ethernet socket (H) or via the built in Wi-Fi. Should your SmartBox location be near your broadband router, use the supplied Ethernet cable. See below for details on connecting to a wireless network.
Note: If you use static IP addresses on your network, you can set a static IP address on the FetchTV SmartBox, by pressing MENU > PREFERENCES > NETWORK then select MANUAL and input your settings. Please note that you can’t access the menu during the initial setup. 5.3.1 CONNECTING VIA ETHERNET Connect one end of the Ethernet cable to the network connection socket on the rear of your SmartBox using socket (H), and the other end to your router or, if you are using powerline...
Once you’ve connected your aerial to the SmartBox as indicated, press the double arrow key to start the tuning in process where your SmartBox will search for available Freeview channels. If you have a SmartBox 8320HD, this will also include available Freeview HD channels.
5.6.5 START THE AUTO TUINI START THE AUTO TUINING IN PROCEDURE This will automatically find all the channels currently available in your region automatically find all the channels currently available in your region. As the automatic tuning . As the automatic tuning in process progresses, channels will appear in the list on the right.
5.6.7 CHOOSE WI-FI OR ETHERNET CONNECTION 5.6.8 ETHERNET CONNECTION Once your SmartBox is connected to your home network useing an ethernet cable, use the arrow keys to navigate to “I want to use my Ethernet connection” and press OK. 5.6.9 WIFI CONNECTION To connect your SmartBox wirelessly, use the left/right arrows to scroll through the available networks and press OK when you have found your home network.
6.1 THE REMOTE CONTROL To access the great features and services in FetchTV, you will need to familiarize yourself with the remote control, which is designed to be easy to hold. 6.1.1 UNIVERSAL REMOTE – SMARTBOX 8320HD RECORD FORWARD/ CANCEL/ VOLUME LIVE TV MUTE STAND BY...
6.2 SETTING UP THE FETCHTV SERVICE Now that you have set up your SmartBox, you can enter the exciting world of on-demand content. Watch what you want, when you want, from your favourite armchair. 6.2.1 CREATING YOUR FETCHTV ACCOUNT If you haven’t already created an account with FetchTV, you will need to do that now. Please see section 4.1 entitled “Set Up Your FetchTV Account Online”...
7. USING FETCHTV To access FetchTV and other online services your SmartBox must be connected to the internet. 7.1 FINDING A PROGRAMME OR MOVIE ON FETCHTV FetchTV gives you access to thousands of hours of movies and TV programmes ready for you to download and watch whenever you want.
download limit on your account so you should check the terms and conditions of your broadband provider. 7.3 CATCHUP TV SERVICES To watch catch up TV programmes on your FetchTV SmartBox, like BBC iPlayer, you must be connected to the Internet. You can access these services by selecting FETCHTV from the MENU, then selecting FETCH TELEVISION, then CATCH-UP TV.
Please note that the BBC iPlayer is a service supplied by the BBC and is not the responsibility of FetchTV. In particular, some programmes may not be available to watch on TV or other devices, even though they can be watched on a PC or Laptop. Please also note that you cannot record BBC iPlayer content on your SmartBox.
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If you select to watch LIVE TV, you can view the programme guide where you can scroll through by time or by channel to see what’s on. Please note: You CANNOT record content from Sky Player on your SmartBox, but you can access many programmes in the on-demand section of Sky Player.
8. DIGITAL TELEVISION Your FetchTV SmartBox lets you watch TV in a number of different ways: Watch Digital Freeview Channels on Broadcast TV Watch programmes you have recorded on your SmartBox Personal Video Recorder Catch-up with programmes you have missed on BBC iPlayer Watch a large selection of movies and programmes on FetchTV Watch videos you have on your PC or USB hard drive.
(press the POWER key). This is not the case for 18+ movies and adult content on FetchTV, which will always require you to input your Parental Control PIN. 8.2 CHANGING CHANNELS There are five additional ways to change the channel without the need to enter the Electronic Programme Guide (EPG) (1) Use the P+ and P- buttons (2) Enter the channel number using the number keys.
8.4 THE ELECTRONIC PROGRAMME GUIDE (EPG) The Guide allows you to see what’s on today and the next 8 days and set programme recordings. 8.4.1 ACCESSING THE EPG Press the GUIDE button on the remote control or Press the MENU button, use the remote to scroll to the TV Guide option and press OK.
8.4.3 PROGRAMME INFORMATION The EPG gives you basic information about each programme. Pressing INFO gives you the programme title and full description, as well as showing which programmes have subtitles marked [S]. Pressing INFO again, or OK takes you back to the EPG. 8.5 THE INFO BAR The info bar provides basic information about the programme you are watching.
8.6 SUBTITLES The Info bar also tells you when the current programme has subtitles. Simply display the bar by pressing INFO. If subtitles are available the option will appear in the yellow lozenge at the bottom of the screen. Simply press the Yellow button on your remote control with the info bar open to turn subtitles on/off. 8.7 PAUSE &...
8.7.2 RESUMING LIVE TV Press the Pause / Play key on your remote control. An Information bar will temporarily appear showing how far behind live TV you now are. 8.7.3 REWINDING LIVE TV Press the rewind button <<. (Note: The FetchTV SmartBox has multiple rewind speeds. To change the speed of rewind, simply press the rewind button again to cycle through the speeds.) Once you have reached the required place in your programme, press Play to resume viewing or press the fast forward button >>...
9. RECORDING CAPABILITIES 9.1 RECORDING A LIVE PROGRAMME If you want to record the programme you are currently watching, press the REC button on the remote. A window will appear on the screen. If you press the red button, recording will continue until you stop it (by pressing REC again), or until 3 hours have passed.
9.2 SETTING A RECORDING SETTING A RECORDING 9.3.1 From the EPG Access the EPG by pressing GUIDE on the remote control Access the EPG by pressing GUIDE on the remote control Using the remote control, select the Using the remote control, select the programme you wish to record Press the Red Button to record the Press the Red Button to record the programme A red dot will appear next to the...
9.3 REMOTE RECORDING You can now find out what’s on Freeview over the next 7 days and set your SmartBox to record, from anywhere in the world. Visit www.fetchTV.co.uk and sign in to your FetchTV account. Go to http://www.fetchTV.co.uk/my- fetch/TV-listings.html and look for the programme which you’d like your SmartBox to record.
9.4 SERIES LINKING Once you have set a programme to record that is part of a series, the red button at the bottom of the screen will change to ‘Link Series’ and you can press red again to record the whole series. The red dot next to your selected programme will then change to a double dot.
9.5.2 MODIFYING A SCHEDULED RECORDING FROM THE MENU Alternatively you can Press the MENU button and select RECORDING TIMERS, this will show you all the recordings you have set up on your SmartBox. Simply select the timer you wish to edit and press OK. This will bring up the Modify Recorder Timing Screen and you can use the navigation keys and OK button to alter your settings.
SmartBox 8000 can record approximately 80 hours of standard definition programmes and the SmartBox 8320HD can record up to 40 hours of high definition programmes or 160 hours of high definition programmes. Once full, the FetchTV SmartBox will be unable to record further programmes until space has been made available by deleting old recordings or exporting them to a USB drive or to your PC.
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search through the database over the next 7 days to offer you an alternative opportunity to record one of the programmes. You can select this alternate instance by pressing blue on your remote control, this will leave the two recordings you have already set, unchanged, and automatically set the alternate instance to record. Please note, the SmartBox will only do this for programmes that are rebroadcast in the next 7 days.
9.10 PLAYBACK OF RECORDED TV PROGRAMMES Press the MENU button on the remote control Using the remote control, scroll to MY RECORDINGS and press OK You will now see a list of recorded programmes Navigate to the required programme and press “OK” to view Hint: You can view a recorded programme while recording another programme or even two other programmes.
NOTE: The FetchTV SmartBox is a personal recording device and programmes recorded on it are only for your personal use. Retransmission, duplicating or sharing of content is a breach of copyright and is illegal. Current licensing for HD content means that HD broadcast TV can be exported and stored on an external hard drive or device, but can only be played back on the SmartBox on which it was recordered.
MEDIA CENTRE 10.1 NETWORK YOUR PC The FetchTV SmartBox will recognise and play compatible media stored on your home network Please note that some files that you have downloaded to your computer, may have digital rights controls that do not allow you to play them back on another device. The box will detect the shared Windows Media Player content.
Please note that the presentation of content (folder structure) is provided by your media server (e.g., Windows Media Player). In addition, your media server may not display all your media files (the media files that it doesn’t understand). In particular Windows Media Player will not display exported recordings from the SmartBox because they are not in a format that Windows recognises.
10.2.2 SUPPORTED FILE TYPES WHILE USING A USB STORAGE DEVICE WITH YOUR SMARTBOX Provided you have the digital rights, you will be able to play: • Music: MP3, Flac, Wav and WMA • Video: MPEG (including MPEG-TS), MOV, WMV and AVIfiles •...
USING ADVANCED SETTINGS 11.1 DISPLAY MANAGEMENT To access the display management interface, select MENU > PREFERENCES > DISPLAY. You can now set the following variables: 11.1.1 MANAGE THE INFO BAR Infobar timeout: normal, short, long or no display This is how long before the info bar disappears from the screen. 11.1.2 FETCHTV SCREENSAVER Screensaver timeout: disabled, 5, 10 , 15 or 30 mins This is to protect your screen from Burn-in...
SOLVING PROBLEMS 12.1 ON SCREEN MESSAGES If one of the following messages appears on your TV screen, make a note of the number that appears with the message (for example, F01). If you need to call Customer Support for assistance, please have the error number handy so they can help you as quickly as possible.
12.2 TROUBLESHOOTING For support please call: 08450 347 348 or post a helpdesk ticket at www.fetchTV.net/helpdesk, or visit www.fetchTV.co.uk and click on support Problem Possible Cause Suggested Solution The SmartBox doesn’t The digital set-top unit is not Make sure that the power adapter is properly seem to be working, and receiving any power.
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I can see my PC from my It is likely that you have not Open Windows Media Player and select SmartBox but I cannot enabled file sharing on your PC "Library", then right click on “library” on the access any files (in Windows Media Player) to left side of the window and on "Media Sharing"...
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