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Wi-Fi User Guide

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Summary of Contents for Fetch TV Mini

  • Page 1 Wi-Fi User Guide...
  • Page 2: Table Of Contents

    Welcome to Fetch Welcome Connect Fetch to your home Wi-Fi Tips to improve Wi-Fi in your home Can’t connect to Wi-Fi Advanced Wi-Fi troubleshooting...
  • Page 3: Welcome

    Fetch Box to your modem. You can use Wi-Fi to connect if you have reliable Wi-Fi in the room with your TV and Fetch Box. You’ll need a Fetch Mini or Mighty (3rd Generation Fetch boxes or later) to set up Wi-Fi.
  • Page 4: Connect Fetch To Your Home Wi-Fi

    Connect Fetch to your home Wi-Fi You’ll need your Wi-Fi network name and password to connect. Before you start, check you can browse on a smartphone or computer connected to your Wi-Fi network (do this near your Fetch box as Wi-Fi signal can vary in your home) and if you can’t, see the tips on page 8.
  • Page 5 To set up Wi-Fi, follow the prompts and use your remote to choose the Wi-Fi connection option. Select your home Wi-Fi network from the list of networks. If needed, confirm the security settings (passwords are case-sensitive). Your Fetch box will let you know once you’re connected and continue to start up.
  • Page 6 To connect to Wi-Fi through Network Settings If you’re using an Ethernet cable or Power Line Adapters at the moment to connect your Fetch box to your modem, you can switch over to connecting wirelessly to your Wi-Fi network, whenever you like (if your Wi-Fi is reliable in the room with your Fetch box).
  • Page 7 Wi-Fi and Internet error messages Low Signal & Connection Warning If you get this message after connecting to Wi-Fi, see the tips for improving your Wi-Fi (Page 8). No Internet Connection If your Fetch box has no internet connection or you can’t connect to Wi-Fi, see the troubleshooting steps on Page 10.
  • Page 8: Tips To Improve Wi-Fi In Your Home

    Tips to improve Wi-Fi in your home Location of your modem Where you place your modem and your Fetch box in your home can make a big difference to Wi-Fi signal strength, performance and reliability. • Put your modem near to the main areas in which you use the Internet or in the middle of your home. •...
  • Page 9 Disconnect other devices on your wireless network Other devices in your home such as smart devices, gaming consoles, or computers, that are using the same Internet connection, can affect performance or interrupt your Wi-Fi. Try to disconnect these devices and see if this helps.
  • Page 10: Can't Connect To Wi-Fi

    Can’t connect to Wi-Fi If you can’t watch movies or TV shows, or connect to your Wi-Fi network, here are some things to try. Is your Wi-Fi network hidden? If your Wi-Fi network is hidden, your network won’t show in the list of networks so you’ll need to add it manually. Power cycle your Fetch Box and Modem If you are having issues sometimes a Fetch box restart is all that’s needed.
  • Page 11 Disconnect and reconnect Wi-Fi On your box, go to Menu > Manage > Settings > Network > Wi-Fi and select your Wi-Fi network. Choose Disconnect then select your Wi-Fi network to connect again. Check your Internet speed (Page 8) Check Wi-Fi IP settings On your box, go to Menu >...
  • Page 12: Advanced Wi-Fi Troubleshooting

    Advanced Wi-Fi troubleshooting Advanced users can change wireless and network settings via the modem interface to see if this improves Wi-Fi performance. If you’re unsure how to do this, contact your modem manufacturer or broadband provider before changing these settings. You can also try a reset of your Fetch box.
  • Page 13 MAC filtering If MAC Address Filtering is turned on in your modem’s settings, add the MAC address of the Fetch Box or disable the setting. Find your MAC address at Manage > Settings > Device Info > Wi-Fi MAC. Switch wireless security mode In your modem’s settings, if the mode is set to WPA2-PSK, try changing to WPA-PSK (or vice versa).
  • Page 14 Red > Green > Yellow > Blue Keep pressing these until the light on Mini or light on Mighty starts flashing or the box restarts. When the Fetch Box restarts you’ll see the prompt to set up your Internet connection, and the Welcome Screen again.
  • Page 15 © Fetch TV Pty Limited. ABN 36 130 669 500. All rights reserved. Fetch TV Pty Limited is the owner of the trade marks Fetch. The set top box and the Fetch service may only be used lawfully and in accordance with relevant terms of use of which you are notified by your service provider.

This manual is also suitable for:

Mighty