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4 Troubleshooting
Problem:
Possible causes:
Possible solutions:
Problem:
Possible causes:
Possible solutions:
Problem:
Possible causes:
Possible solutions:
Problem:
Possible solutions:
Nothing happens when you follow the operating instructions, or the scanner
displays erratic behavior.
1)
No power to the scanner.
2)
Incorrect cables.
3)
Connections are loose.
1)
Check the system power. Ensure the power supply is connected.
2)
Use the original cables.
3)
Check for loose cable connections.
Laser comes on, but the scanner does not decode.
1)
Bar code symbol is unreadable.
2)
Scanner is not programmed for the correct bar code type.
3)
Distance between scanner and bar code is incorrect.
1)
Check the symbol to make sure it is not defaced. Try scanning test symbols
of the same bar code type.
2)
Be sure the scanner is programmed to read the type of bar code you are
scanning.
3)
Move the scanner closer to or further from the bar code.
Scanned data is incorrectly displayed on the host.
Scanner is not programmed to work with the host. Check scanner host type
parameters or editing options.
Be sure proper host is selected. For RS-232, ensure the scanner's
communication parameters match the host's settings.
Other circumstances.
Contact your distributor or the manufactory support centre.
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