Check The Xbee Module Orientation; Check That The Xbee Modules Are In The Same Network; Restore Default Settings; Port In Use - Digi XBee DigiMesh Getting Started Manual

Troubleshooting
ten pins on each side of the XBee module are in a matching hole in the socket.

Check the XBee module orientation

The angled "nose" of the XBee module should match the lines on the silk screening of the board and
point away from the USB socket on the XBee development board.

Check that the XBee modules are in the same network

Check that the following parameters have the same value for all XBee modules on your network:
XBee module development kit Parameters

Restore default settings

If the XBee modules are properly connected and in the same network, restore default settings and
configure them again.

Port in use

Message: "The port is already in use by other applications."

Potential cause

The serial port where the local XBee module is connected can only be in use by one application.

Resolution

Make sure the connection with the XBee module in the XCTU console is closed and there are no other
applications using the port.

XCTU can't discover devices

If XCTU doesn't discover an XBee module or doesn't display any serial ports, try the following
resolutions.

Check the configuration of your USB serial converter

1. On the Start menu, click Computer > System Properties > Device Manager.
2. Under Serial Bus controllers, double-click the first USB Serial Converter to open the USB Serial
Converter dialog.
3. Click the Advanced tab, make sure Load VCP is selected, and click OK.
4. Repeat steps 2 and 3 for each USB Serial Converter listed in the Device Manager.
XBee DigiMesh 2.4 Getting Started Guide

Port in use

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