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QuickSpecs
Additional Options
HP Care Pack Services
Smart Buy Care Pack
Services
Proactive Care - Collaborative Support plus Proactive services delivered by the on
shore/near shore Advanced Solution Center (ASC) and backed by the global delivery
organization, end-to-end case ownership from a Technical Solution Specialists and
Technical Account Manager who remotely delivers firmware/software revision
management, proactive scans and incident trend reports. Recommended for customers
running a virtualized infrastructure and/or customers who desire an enhanced call
support experience.
HP 3 year 4 hour 24x7 ProLiant BL4xxc Proactive Care Service
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant BL4xxc Proactive Care
Service
HP 3 year 6 hour Call To Repair 24x7 ProLiant BL4xxc Proactive Care Service
HP 3 year 6hr Call To Repair 24x7 with Defective Media Retention ProLiant BL4xxc
Proactive Care SVC
Proactive Care Personalized Support Environmental Option - to add an onsite
Account Support Manager (ASM) to Proactive Care. ASM is an assigned resource who
delivers support planning and brings technical expertise and best practices advice for
the customer's environment.
HP 3yr Provides annual personalized proactive supp for existing Proactive Care ISS
centric environmt
Installation Services - reduce the time required to get your system up and running and
help minimize disruptions to your business.
HP Install c-Class Server Blade Service
HP Installation during Non Standard Hours c-Class Server Blade Service
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
S-Buy 4-Hour Onsite Response, 13-Hour x 5-Day Coverage, 3 years
S-Buy 4-Hour Onsite Response, 24-Hour x 7-Day Coverage, 3 years
S-Buy 6-Hour Call to Repair, 24-Hour x 7-Day Coverage, 3 years
S-Buy 3 year 24x7 Call to Repair TRBL 4xxc Server Blade Hardware Support
NOTE: Smart Buy Care Packs can only be attached to Smart Buy SKUs
DA - 13654 North America — Version 25 — December 4, 2012
HP ProLiant BL465c Generation 7 (G7) Server Blade
U3B14E
U3B17E
U3B20E
U3B23E
U6W98E
UE493E
UG869E
UH959E
UH960E
UM366E
HZ765E
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