Solving Problems; Product Status Messages - Epson SureColor P5000 User Manual

Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages

Solving Printer Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message
Ink Cartridge Error
Replace ink cartridge(s).
Ink Cartridge Expended
Replace ink cartridge.
Ink Cartridge Alert
Please use genuine
Epson ink cartridges.
Condition/solution
The ink cartridges have a problem.
• Check that the cartridge is the same color as the color displayed on the
control panel and ink door label, and reinstall the cartridge. If the message
persists, insert a new ink cartridge.
• You cannot change the ink configuration (Standard or Commercial edition)
after the ink cartridges have been installed. Make sure the correct
cartridges are installed.
• Condensation may have occurred in the ink cartridge. Remove the
cartridge, leave it for four hours or more at room temperature, and reinstall
it.
Replace the ink cartridge with a new one.
Replace the ink cartridge with a genuine Epson ink cartridge that can be
used with this printer.
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