Frequently Asked Questions - Philips 900 Series User Manual

Question
Why doesn't the Sonicare
toothbrush work?
Why do I feel a tickling sensation
when I use Sonicare?
The brush head chatters against
my teeth. What can I do about
this?
Why does the toothbrush seem
less powerful?
Why doesn't the personalised
brushing button work during
brushing?
Why doesn't the UV sanitizer
light go on?
Why does the toothbrush seem to
lose power during brushing?
Do I need a special charger if I
travel with my Sonicare?

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance.
If you cannot find the answer to your question, contact the Customer Care
Center in your country.
Answer
You may need to recharge the Sonicare. Charge the Sonicare for
at least 24 hours.
Make sure that your Sonicare charger is plugged into a live
electrical outlet and not into an outlet controlled by a light switch.
You may need to reattach or replace the brush head.
You may experience a slight tickling/tingling sensation when you
use Sonicare for the first time. As you become accustomed to
brushing with Sonicare, this sensation diminishes.
To avoid this, keep the brush head properly oriented, with the
bristles placed on the gumline at a slight angle.
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature
(See chapter 'Features').
You may need to replace your brush head.
You may have selected a brushing routine. If this is the case, the
Personalized brushing button is not active (See chapter 'Using your
Sonicare').
You may need to plug the sanitizer into a live outlet.
You may need to shut the door of the sanitizer.
You may need to replace the UV light bulb (see chapter
'Replacement').
You may be in the Max Care brushing routine. If this is the case,
the routine alternates between the Clean and Massage modes
throughout the 3-minute brushing cycle. The Clean and Massage
modes have a different sound and brush movement.
Travel tip: the Sonicare charger and the UV sanitizer can be used
with common worldwide voltages between 100-240V AC, at
either 50 or 60Hz. A simple plug adapter is all that is required.
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