Problems And Solutions - ABB ANR96 User Manual

ANR96 - USER MANUAL
13)

PROBLEMS AND SOLUTIONS

If you have a problem setting up or using your instrument, you may be able to solve it yourself.
Before calling your retailer or nearest distributor you should try the suggested actions that are
appropriate to your problem.
Problem
The instrument doesn't turn on.
The display is completely dark
or clear.
The instrument doesn't
communicate with the SW01
software (or other
communication software).
The instrument communicates
with the PC but the
communication is interrupted.
The instrument loses the CODE
or the PASSWORD.
If the problem have not been solved, or for other information not covered in the present manual,
please contact with our Technical Assistance Department.
Before contacting, it is suggested to collect the maximum information regarding the installation, and
mainly the following data:
1. Model and serial number from the label on the top of the instrument housing.
2. Purchase receipt.
3. Description of problem.
4. System configuration (hardware fitted, firmware release etc.).
Possible cause
- The power supply is
disconnected or wrong.
- The internal fuse is interrupted.
- Contrast badly adjusted
- Communication wires.
- Communication protocol.
- Wiring system and
communication parameters.
- Not shielded wires.
- Lack of terminations.
2
- E prom lost data.
-61-
Suggested
- Verify the connection and the
presence of power supply.
- See the chap. cap. 6.1) to
verify and/or to change the
internal fuse.
- Adjust contrast as described
on 9.1)
- Verify the correct wiring.
- Verify that the communication
protocol of the instrument
coincides with the one used in
the sw.
- Verify the wiring type (RS232
or RS485) and the settings of
the serial port of the instrument.
- Use shielded wires.
- Connect terminations as par.
8.4.2) and 8.4.3).
- to try again to input another
time the data lost.