Troubleshooting; Diagnosing Problems - LG fh695bdh6n Owner's Manual

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the appliance does not function properly or does not function at all, check the following before you
call for service:

Diagnosing Problems

Symptoms
Rattling and Foreign objects such as coins or
clanking noise safety pins may be in drum or pump.
Heavy wash loads may produce a
Thumping sound thumping sound. This is usually
normal.
Have all the transit bolts and tub
support been removed?
Vibrating noise
Are all the feet resting firmly on the
ground?
Supply hoses or drain hose are loose
at tap or washing machine.
Water leaks
House drain pipes are clogged.
Too much detergent or unsuitable
detergent may cause excessive
Oversudsing
foaming which may result in water
leaks.
Water supply is not adequate in that
location.
Water does not
Water supply tap is not completely
enter washing
open.
machine or it
Water supply hose(s) are kinked.
enters slowly
The filter of the supply hose(s)
clogged.
Water in the Drain hose is kinked or clogged.
washing machine
does not drain or
The drain filter is clogged.
drains slowly
38
Reason Solution
• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.
• Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• If not removed during installation, refer
to Installation guide for removing transit
bolts.
• Check that the appliance is perfectly
level (Use a spirit level).
• Check and tighten hose connections.
• Unclog drain pipe. Contact plumber if
necessary.
• Make sure that the suggested
amount of detergent is used per the
manufacturer's recommendations.
• Check another tap in the house.
• Fully open tap.
• Straighten hose.
• Check the filter of the supply hose.
• Clean and straighten the drain hose.
• Clean the drain filter.
EN