Troubleshooting - Philips EP4051 User Manual

English
24
Error code Problem
14 The machine is
overheated.

Troubleshooting

Problem
The machine does not
switch on.
The machine is in DEMO
mode.
The drip tray fills up
quickly.
The 'coffee grounds
container full' icon
remains displayed.
I cannot remove the brew
group.
Cause
The AquaClean filter
was not prepared
well before
installation.
This can have several
causes.
This chapter summarizes the most common problems you could encounter
with the machine. Support videos and a complete list of frequently asked
questions are available on www.philips.com/coffee-care. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Cause
The machine is disconnected or
the main switch is in the 'off'
position (0).
You pressed the standby button
for more than 8 seconds.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You emptied the coffee grounds
container while the machine
was switched off.
You placed back the coffee
grounds container too fast.
The brew group is not in the
correct position.
Possible solution
Switch off the machine and remove
the filter from the water tank.
Immerse the filter upside down in a
jug with cold water and wait until no
more air bubbles come out. Place
back the filter in the water tank,
restart the machine and dispense 2-3
cups of hot water.
Switch the machine off and switch it
back on again after 30 minutes.
Solution
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
Switch the machine off and then on
again with the main switch on the back
of the machine.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place a cup under the
dispensing spout to collect rinsing water.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.