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IEI Technology WMS-2208R Service Manual

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iEi Web Mail Server

Service Manual

WMS-2208R
November 2003
Note:
1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in confidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.
2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequential damages or expenses arising
from the use of this document.
IEI CONFIDENTIAL

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  • Page 1: Service Manual

    Web Mail Server Service Manual WMS-2208R November 2003 Note: 1. The information contained herein is the property of ICP Electronics Inc. The possessor agrees to maintain this document in confidence, not to reproduce, copy, reveal or publish it in part or whole in any form.

  • Page 2: Table Of Contents

    WMS-2208R WEB MAIL SERVER SERVICE MANUAL Table of Contents CHAPTER 1 INTRODUCTION ................3 ......................3 VERVIEW & S ..................3 ESOURCES UPPORT CHAPTER 2 ROUTINE MAINTENANCE ..............4 ..................4 AINTENANCE VERVIEW ......................4 LEANING CHAPTER 3 TROUBLESHOOTING ..............5 ....................5 NTRODUCTION ................

  • Page 3: Chapter 1 Introduction

    Overview This document contains information on how to perform maintenance and troubleshooting procedures on WMS-2208R Web Mail Server. Please note that any electrical system presents potential hazards so these actions should only be performed by qualified personnel. Before operating on your WMS-2208R, please read this user manual carefully for thorough understanding on its functions.

  • Page 4: Chapter 2 Routine Maintenance

    Maintenance Overview The WMS-2208R requires no routine service. Cleaning Caution: DO NOT immerse WMS-2208R in liquid or use caustic or abrasive cleaners. To clean WMS-2208R, dampen a soft cloth with any commercial nonabrasive cleaner available in the market and wipe clean. Before cleaning, make sure that the system is turned off.

  • Page 5: Chapter 3 Troubleshooting

    Please be noticed about this change when servicing. Who Should Perform Repairs Only qualified service personnel should remove and replace any components of WMS-2208R. Repairs to the WMS-2208R are limited to the repair level identified in the following paragraph. Repair Level Supported...

  • Page 6: Using This Document

    Once a failure has been isolated, refer to Chapter 4, Disassembly Guide for instructions for removing and replacing a component of the WMS-2208R. Obtaining Replacement Parts IEI Customer Services Department provides technical assistance information and replacement parts.

  • Page 7: Lcd Module

    WMS-2208R WEB MAIL SERVER SERVICE MANUAL Case Fan Symptom Corrective Action The system is on but the case fan has stopped working. Replace the failed case fan. The system starts and hangs up. LCD Module Symptom Corrective Action The system works well but no message is displayed on the LCD module.
  • Page 8 WMS-2208R WEB MAIL SERVER SERVICE MANUAL System Firmware/ MailWare Flash Module Caution: Reinstalling system firmware or replacing MailWare flash module will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action Connect the console cables (refer to Appendix B) to investigate the system booting process.

  • Page 9: Main Board

    WMS-2208R WEB MAIL SERVER SERVICE MANUAL Main Board Caution: Replacing the main board will cause the existing configuration data lost and return to the factory defaults. Symptom Corrective Action After turning on the power, no “beep” is heard Replace the main board.

  • Page 10: Chapter 4 Disassembly Guide

    10, 2003) The top cover The case fan The hard disk Tools Required The tools you will need to disassemble or reassemble the WMS-2208R is listed as below: One number 102 Phillips-head screwdriver One number 107 Phillips-head screwdriver One 5-mm spanner...
  • Page 11 WMS-2208R WEB MAIL SERVER SERVICE MANUAL 1. Remove the top cover: Unfasten the six screws and push the top cover towards the back to remove IEI CONFIDENTIAL...
  • Page 12 WMS-2208R WEB MAIL SERVER SERVICE MANUAL 2. Take out the hard disks and case fans: a. Remove the six screws on the drive trays, then unplug flat cable and power cable of hard disks as indicated below. b. Unfasten all screws circled in the picture below and remove hard disks and case fans.
  • Page 13 WMS-2208R WEB MAIL SERVER SERVICE MANUAL 3. Detach the MailWare flash module: The MailWare flash module is installed on the 44-pin IDE port (CN2), just unplug it directly. Note: Only system manufactured after November 10, 2003 comprises the MailWare flash module. For earlier system, the system firmware is stored in on-board flash.
  • Page 14 WMS-2208R WEB MAIL SERVER SERVICE MANUAL b. Remove the six studs as shown below. c. Disconnect these two connectors shown below. IEI CONFIDENTIAL...
  • Page 15 WMS-2208R WEB MAIL SERVER SERVICE MANUAL d. Cut off the cable tie, and disconnect the connector shown in the square and then loosen the four screws shown in the circles. e. Take out the CPU CARD upward following the direction of arrow.
  • Page 16 WMS-2208R WEB MAIL SERVER SERVICE MANUAL 5. Detach the front panel assembly: Unfasten the four screws shown in the diagram below. IEI CONFIDENTIAL...

  • Page 17: Chapter 5 Spare Parts

    WMS-2208R WEB MAIL SERVER SERVICE MANUAL Chapter 5 SPARE PARTS Overview Overview Spare parts, along with corresponding IEI part numbers, are shown below. Table 1. WMS-2208R Spare Parts List Item Part Numbers WMS-2208R Main Board 004ISS105-00-020 not including the SDRAM...

  • Page 18: Chapter 6 Packing For Shipment

    Packing in a Different Carton General Instructions To ship a WMS-2208R or one of its components for any reason, please follow the instructions in this section. Pack the WMS-2208R or component carefully. Failure to follow the instructions in this section may result in loss or damage not covered by any applicable IEI warranty.
  • Page 19 WMS-2208R WEB MAIL SERVER SERVICE MANUAL 5. Seal the carton with packing tape. 6. Label carton with shipping address, return address, and RMA number. IEI CONFIDENTIAL...

  • Page 20: Chapter 7 Reinstalling Firmware

    Overview Overview Since November 10, 2003, WMS-2208R uses a flash module (CN2) to store its firmware. This MailWare flash module is connected to the main board via an IDE socket. There is no need to re-install the firmware, just replaces the MailWare flash module when failed.

  • Page 21: Chapter 8 Hard Disk Installation

    Hard Drive Installation Procedure Overview The WMS-2208R can install up to two 3.5” IDE hard disk drives. To make the system ready for mail service, install at least one hard drive to the WMS-2208R. Then refer to the chapter 9, “Factory Default Setup”, for steps to initialize the installed hard drives for mail storage.
  • Page 22 WMS-2208R WEB MAIL SERVER SERVICE MANUAL Put the hard disk onto the drive plate and fasten eight screws as shown below. Note: Due to the none-standard nature of IDE hard disk drives, each hard drives model might have slightly different physical dimensions.

  • Page 23: Chapter 9 Factory Default Setup

    WMS-2208R WEB MAIL SERVER SERVICE MANUAL Chapter 9 FACTORY DEFAULT SETUP Overview Create Disk Volume Overview When a system is equipped with the hard drives and about to be shipped out, be sure to perform below checks: Create Disk Volume Pre-configure the hard drive on the system to a single volume if there is only one hard drive mounted.
  • Page 24 WMS-2208R WEB MAIL SERVER SERVICE MANUAL For two hard drives: Run “Re-initialize”. Please wait for a while until the volume is created. IEI CONFIDENTIAL...

  • Page 25: Appendix A. Hard Drive Compatibility List

    The compatible hard disks listed below have been thoroughly and strictly tested. We strongly recommend customers to use only these tested hard disk models. IEI cannot guarantee system stability for users who install drives not specified on this list. Table 2. WMS-2208R Hard Drive Compatibility List Manufacturer Model Capacity...

  • Page 26: Appendix B. Console Cable Connection

    The console cables are included in the WMS-2208R Service Kits, which can be ordered as a spare part. Note: Refer to Chapter 6, Spare Parts for ordering the service kits. Please follow below figure to connect the console cable to the WMS-2208R main board. Keyboard...

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