You Cannot Import Images - Sony DSC-RX100M5 How To Use Manual

Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than this product, the keyboard and the mouse
from the USB terminals of your computer.
Connect this product directly to your computer without passing through a USB
hub or other device.
If you set [USB Power Supply] to [Off], the computer may be able to recognize
this product.
[332] Troubleshooting

You cannot import images.

Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may
not be able to import the images to a computer. Shoot using a memory card
formatted by this product.
[333] Troubleshooting
The image and sound are interrupted by noise when
viewing a movie on a computer.
You are playing back the movie directly from the memory card. Import the
movie to your computer using PlayMemories Home and play it back.
[334] Troubleshooting
Images exported from a computer cannot be viewed on
this product.
Use PlayMemories Home to copy images that are stored on a computer onto a
memory card inserted into this product and view them on this product.
Troubleshooting
Troubleshooting
Troubleshooting
Computers
Computers
Computers