Appendix G: Troubleshooting & Frequently Asked Questions - Planet Networking & Communication ICA-4210P User Manual

Appendix G:
The video and audio codec is
adopted in the device.
The maximum number of user
accesses the device
simultaneously.
The device can be used outdoors
or not.
Status LED does not light up.
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
PLANET IP Wizard II program
cannot find the device.
60fps Full HD IR IP Camera with Remote Focus and Zoom
Troubleshooting & Frequently
Asked Questions
Features
The device utilizes H.264 and M-JPEG triple compression to provide
high quality images. Where H.264 is standards for video
compression and M-JPEG is a standard for image compression.
The audio codec is defined as AMR for 3GPP and G.711/G.726 for
RTSP streaming.
The maximum number of users is limited to 20. However, it also
depends on the total bandwidth accessed to this device from clients.
The maximum data throughput of the device is around 20~25Mbps
for UDP mode and 10Mbps for HTTP mode. Therefore, the actual
number of connected clients is varying by streaming mode, settings
of resolution, codec type, frame rate and bandwidth. Obviously, the
performance of the each connected client will slow down when many
users are logged on.
The device is not weatherproof. It needs to be equipped with a
weatherproof case for outdoor use. However, if equipped with a
weatherproof case, the audio function of the device might be
disabled.
Install this device
Check and confirm that the DC power adaptor, included in
packaged, is used. Secure the power connector and re-power it on
again.
The device uses Category 5 UTP cable allowing 10 and/ 100
Base-TX/ 1000 Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
Username = admin and password = admin.
Note that it's all case sensitivity.
Follow the steps below.
1. Restore the factory default setting by pressing and holding down
for more than 3 seconds on the device.
2. Reconfigure the device.
Check IP address of device by using the PLANET IPWizard program
or by UPnP discovery or set the device to default by Reset button.
Re-power the device if you cannot find the unit within 1 minute.
Do not connect device over a router. PLANET IP Wizard II
ICA-4210P