iBall Slide nimble 4GF User Manual page 65

• Ensure that your device software is upgraded to the latest version.
• If the touch screen is scratched or damaged, take it to your local iBall Service Center.
4. Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain
functionality
You can also perform a factory data reset. On the Applications screen, tap Settings → Backup
and reset → Factory data reset → Reset iBall Slide → Erase Everything
5. Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection to
the network. Move to another area and try again.
6. Outgoing calls are not connected
• Ensure that you have pressed the Dial key.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialing.
7. Incoming calls are not connected
• Ensure that your device is turned on.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the incoming phone number.
8. Others cannot hear you speaking on a call
• Ensure that you are not covering the microphone of your headphone.
• Ensure that the microphone is close to your mouth.
• If using a Tablet, ensure that it is properly connected.
• If the Mic is not working, take it to your local iBall Service Center.
9. Audio quality is poor
• Ensure that you are not blocking the device's internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
10. When dialing from contacts, the call is not connected
• Ensure that the correct number is stored in the contact list.
• Re-enter and save the number, if necessary.
• Ensure that you have not set call barring for the contact's phone number.
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