Alliance Laundry Systems HX SERIES Troubleshooting Manual

Alliance Laundry Systems HX SERIES Troubleshooting Manual

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Washer-Extractor
Cabinet Freestanding
HX, NX, SX and UX Models
Refer to Page 8 for Model Numbers
CFD8C
Part No. 9001900R7
www.comlaundry.com
August 2011

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Summary of Contents for Alliance Laundry Systems HX SERIES

  • Page 1 Washer-Extractor Cabinet Freestanding HX, NX, SX and UX Models Refer to Page 8 for Model Numbers CFD8C Part No. 9001900R7 www.comlaundry.com August 2011...
  • Page 3: Table Of Contents

    All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed written consent of the publisher. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 4: Safety Information

    • Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the product is properly grounded and to reduce the risk of fire, electric shock, serious injury, or death. W006R1 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 5 W008 Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do not understand. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 6: Important Safety Instructions

    20. Be sure that water connections have a shut-off valve and that fill hose connections are tight. CLOSE the shut-off valves at the end of each wash day. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 7 Systems also recommends contacting an authorized washer-extractor according to the manufacturer's technician and using authorized factory parts. instructions may result in conditions that can produce bodily injury and/or property damage. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 8: Introduction

    Introduction Customer Service Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service. Review all service information before beginning repairs. If literature or replacement parts are required, contact the source from whom the machine was purchased or contact Alliance Laundry Systems at (920) 748-3950 for the name of the nearest authorized parts distributor.
  • Page 9: Model Identification

    UX35PVNU6 HX35PVXM7 SX35PVXM7 UX35PVXA7 UX35PVPA6 HX35PVXU6 SX35PVXU6 UX35PVXM6 UX35PVPA7 SX035PVNM7 UX035PVNA7 UX35PVXM7 SX035PVQM7 UX35PVPU6 UX035PVPA7 UX35PVXU6 SX40BVPA7 SX40BVXM7 UX40PVQA7 UX40PVXM7 UX40PVNA7 UX40PVQM7 SX40BVQA7 UX40PVPA7 UX40PVXA7 SX40BVXA7 (continued) 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 10 HX135PVQU7 SX135PVQU7 HX165PVNU6 HX165PVQU7 SX165PVQU6 UX165PVPU6 SX165PVNU6 HX165PVNU7 SX165PVQU7 UX165PVPU7 SX165PVNU7 UX165PVNU6 HX165PVPU7 UX165PVQU6 SX165PVPU7 UX165PVNU7 HX165PVQU6 UX165PVQU7 HX200PVNU7 SX200PVNU7 SX200PVQU7 UX200PVPU7 SX200PVPU7 UX200PVNU7 HX200PVPU7 UX200PVQU7 HX200PVQU7 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 11: Theory Of Operation

    The bearing housing is mounted to the tub support's brackets. The tub support is mounted onto the frame with shock absorbers so it can move independently from the frame. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 12: Troubleshooting

    The cycle memory is corrupt and contains unknown information. Rewrite the cycles using the Alliance Planner software and cable. CFD2009S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 13: Control Has No Visible Display (P And N-Voltage Models)

    CFD2S Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 14 Troubleshooting WE-8 Control Has No Visible Display (P and N-Voltage Models) (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 15 Troubleshooting WE-8 Control Has No Visible Display (P and N-Voltage Models) (Sheet 2 of 2) CFD2023S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 16: Control Has No Visible Display (Q And X-Voltage Models)

    If the cable is intact, please contact recommended Alliance Laundry Systems’ customer check for service department before replacing the fuse. the main board, keypad or cable between the main board and keypad. CFD4S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 17 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 18 Troubleshooting WE-8 Control Has No Visible Display (Q and X-Voltage Models) (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 19 Troubleshooting WE-8 Control Has No Visible Display (Q and X-Voltage Models) (Sheet 2 of 2) 3.15 A CFD2024S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 20: No Fill Analysis

    Repair or replace the wiring as needed. Note: There may be a modular connector between the wire and the main board. CFD2010S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 21 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 22 Troubleshooting No Fill Analysis (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 23 No Fill Analysis (Sheet 2 of 2) 1 Hot Fill 1 Cold Fill 1 Hot Fill 1 Cold Fill X18 - 75 X18 - 75 X100 - 135 X100 - 135 CFD2025S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 24: Water Runs Continuously Into The Washer-Extractor

    (water) correctly, replace the harness. main board or contact Alliance Laundry Systems’ customer service department to verify that all checks have been done correctly. CFD2029S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 25 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 26 Troubleshooting Water Runs Continuously into the Washer-Extractor (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 27 Troubleshooting Water Runs Continuously into the Washer-Extractor (Sheet 2 of 2) CFD2026S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 28: Door Lock Switch Analysis: Display Shows "Door Error

    (70 Volts AC) between the black and red Replace the main board. terminals on the main board's door terminal? CFD2012S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 29 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 30 Troubleshooting Door Lock Switch Analysis: Display Shows “Door Error” (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 31 Troubleshooting Door Lock Switch Analysis: Display Shows “Door Error” (Sheet 2 of 2) CFD2027S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 32: Door Lock Switch Analysis: Display Reads "Please Close Door

    Check the top switch with a continuity test to see if it opens and closes properly. Replace the switch if it does not open and close properly. CFD1995S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 33 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 34 Troubleshooting Door Lock Switch Analysis: Display Reads “Please Close Door” (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 35 Troubleshooting Door Lock Switch Analysis: Display Reads “Please Close Door” (Sheet 2 of 2) CFD2028S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 36: Door Lock Switch Analysis: "Door Won't Unlock

    Volts AC) between the Replace the door lock solenoid. lock solenoid? black and white terminals on the door Repair/replace the wiring as lock solenoid? needed. CFD1997S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 37 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 38 Troubleshooting Door Lock Switch Analysis: “Door Won’t Unlock” (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 39 Troubleshooting Door Lock Switch Analysis: “Door Won’t Unlock” (Sheet 2 of 2) CFD2018S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 40: No Output Voltage To Components

    Red/Gray wire to Black wire 24 Volts DC White/Red wire to Black wire 24 Volts DC * With the door open CFD2017S ** With the door closed Figure 1 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 41 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 42 Troubleshooting No Output Voltage to Components (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 43 Troubleshooting No Output Voltage to Components (Sheet 2 of 2) CFD2019S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 44: No Motor Operation With No Ac Drive Fault

    Reverse Rotation (STR): From the yellow/black wire to the Refer to the "No Motor white wire. Operation (With AC Drive Fault)" flowchart. Replace the main board. CFD2013S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 45 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 46 Troubleshooting No Motor Operation With No AC Drive Fault (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 47 Troubleshooting No Motor Operation With No AC Drive Fault (Sheet 2 of 2) CFD2020S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 48: No Motor Operation With Ac Drive Fault

    Perform the action and restoring power. Does the listed for the fault displayed. fault return? Refer to the "No Motor Operation With No AC Drive Fault" flowchart. CFD2005S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 49: The Motor Is Running But At An Abnormal Speed

    After recalibrating the main number to obtain the proper AC board, does the motor still drive illustration. run at an abnormal speed? CFD2006S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 50: No Spin

    ” to accelerate to flowchart. spin speed? Check the balance switch and its wiring located under the machine's top cover. CFD2030S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 51: Machine Did Not Fill Alarm Analysis

    (cold fill) and blue (common) wire? Replace the water valve wiring harness. CFD2015S Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 52 Troubleshooting Machine Did Not Fill Alarm Analysis (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 53 Troubleshooting Machine Did Not Fill Alarm Analysis (Sheet 2 of 2) CFD2021S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 54: Empty Alarm Analysis

    (220 Volts) between the blue and gray Replace the main board. wires going into the drain connection on the main board? CFD2016S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 55 Troubleshooting Please refer to the following 2 pages for wiring diagram information. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 56 Troubleshooting Empty Alarm Analysis (Sheet 1 of 2) NOTE: Refer to the wiring diagram supplied with your machine. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 57 Troubleshooting Empty Alarm Analysis (Sheet 2 of 2) CFD2022S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 58: Automatic Supply Dispenser Analysis

    Activates supply relay 6. Visibly inspect the relay to 220 Volts between terminals 11 and14 see if it is closing and check for voltage. © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 59 * L1 (110 VAC) wire or terminal for remote liquid supply connection. ** L2 common wire (110 VAC) or terminal for remote liquid supply connection. Figure 2 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 60: No Keypad Board Functions

    COMPONENTS” flowchart, change to step 1. “STEP 01 CYCLE09” “HOT LOW”)? Replace the keypad board. If the problem persists, contact Alliance Laundry Systems’ customer service department. CFD1987S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 61: Excessive Cycle Time

    45 seconds. Refer to the "Programming Multiple Supply Steps" section of the programming manual that was supplied with your machine. CFD2007S 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...
  • Page 62: Excessive Vibration And/Or Noise During Spin

    Lift up on the basket at the front of the require tub. Check for any up and down play replacement? that would indicate bearing wear. Replace the bearings as needed. CFD2008S © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT 9001900...
  • Page 63: Cycle Memory Error

    If an unknown component is found within one or more wash cycles, the cycles are corrupt. Using the Alliance Planner Software, rewrite the cycles to the machine’s control. 9001900 © Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT...

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