Canon G1000 series Online Manual page 239

3. Open printer driver properties.
• In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your
printer's name), and then select Printer properties.
• In Windows Vista or Windows XP, right-click "Canon XXX series" icon (where "XXX" is your printer's
name), and then select Properties.
4. Click Ports tab to check port settings.
Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in
Printer column is selected for Print to the following port(s).
• If setting is incorrect:
Reinstall the printer driver from the Setup CD-ROM or the Canon website.
• If printing does not start even though the printer is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is
not displayed on Start screen, select Search charm, and then search for "My Printer".
Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to
set the correct printer port, and then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon
Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer.
Follow the on-screen instructions to set the correct printer port, and then select your printer's name.
If the problem is not resolved, reinstall the printer driver from the Setup CD-ROM or the Canon
website.
Make sure USB cable is securely plugged in to printer and computer.
Check3
When the printer is connected to your computer with a USB cable, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
Make sure printer driver are installed correctly.
Check4
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and
reinstall them from the Setup CD-ROM or the Canon website.
When printer is connected to your computer with a USB cable, check device
Check5
status from your computer.
Follow the procedure below to check the device status.
1. Open the Device Manager on your computer as shown below.
If the User Account Control screen appears, follow the on-screen instructions.
• In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Device Manager.
• In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager.
• In Windows XP, click Control Panel, Performance and Maintenance, System, and Device
Manager on Hardware sheet.
2. Double-click Universal Serial Bus controllers and USB Printing Support.
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