System Trouble Shooting; Result Readings; Error Message - iHealth BG5 Owner's Manual

We recommend periodic comparison of the iHealth Wireless
Smart Gluco-Monitoring System to another monitoring
system known to be well maintained and monitored by a
healthcare provider.

SYSTEM TROUBLE SHOOTING

If you follow the recommended action but the problem
persists, or error messages other than the ones below
appear, please call iHealth Labs Customer Service at
+1-855-816-7705. Do not attempt to repair the meter by
yourself and never try to disassemble the meter under any
circumstances.

Result Readings

MESSAGE WHAT IT MEANS
Blood glucose level is
lower than 20mg/dl
(1.1mmol/L)
Blood glucose level is
higher than 600 mg/dl
(33.3mmol/L)
ACTION
The message indicates
very low blood glucose.
Consult with your
healthcare professional.
The message indicates
severe hyperglycemia
(high blood glucose).
Seek immediate medical
assistance.
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Error Message

MESSAGE WHAT IT MEANS
The meter's battery Please charge the battery.
has insufficient
power
Problem with the Re-test with a new test strip. If
meter. the problem persists, please
call iHealth Labs Customer
Service at +1-855-816-7705 for
assistance.
Problems have Please use a new test strip and
occurred that are re-test.
related to test strip
use.
The environmental Please test at a higher
temperature is lower environmental temperature.
than 50℉
The environmental Please test at a lower
temperature is higher environmental temperature.
than 104℉
Problem with the Re-test with a new test strip. If
meter. the problem persists, please
call iHealth Labs Customer
Service at +1-855-816-7705 for
assistance.
Time has not been Please connect IOS devices,
set synchronize time.
The test strip is 0 Please use the new test strip.
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ACTION