Troubleshooting Tips - GE PNRQ15RBL Owner's Manual & Installation Instructions

Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Water has air bubbles and
is cloudy
Indicator light on faucet
base not working
Chlorine taste and/or odor
in the Reverse Osmosis
product water
Other taste and/or odor
Water leaking from faucet
air gap hole
System makes product
water slowly
No Water
Leaks at fittings
Sounds you may hear
If you are still having trouble, please visit www.GEAppliances.com/ge/service-and-support/contact.htm
or call us at 800.626.2005.
24
Possible Causes
Air in system after installation.
Battery installed incorrectly or
expended.
Batteries are dead.
The ppm of chlorine in your
water supply exceeds maximum
limits and has destroyed the
Reverse Osmosis membrane.
The prefilter is no longer
reducing chlorine from the
water supply.
High quality product water may
have a different taste than what
you're used to.
Low water usage.
Contamination in product water
storage.
Prefilter and postfilter need to
be changed.
Drain side of faucet air gap (3/8"
tubing) plugged, restricted or
incorrectly connected to the
drain.
This is normal.
Water supply to the Reverse
Osmosis system not within
specifications.
Prefilter cartridge plugged with
sediments.
Reverse Osmosis membrane
plugged with sediments.
Water supply valve not turned
on.
After filter change, tank is
empty.
Improperly installed.
Sink drain, drain water from
system.
Faucet air gap—drain water
flowing through the faucet air
gap. This may be associated
with high pressure water
supply, generally 80 psi or
greater.
What To Do
Will go away after it runs for a while.
Observe orientation on page 14 and install correctly.
Replace battery if old.
Use new CR2032, 3-volt battery.
If the water supply contains more than 2.0 ppm of
chlorine, additional filtering of the water supply to the
Reverse Osmosis is needed. Correct this condition before
doing maintenance on the Reverse Osmosis system.
Replace the Reverse Osmosis membrane cartridge, flow
control, screen, prefilter, postfilter and batteries in the
electronics box.
This is normal.
Completely drain system and allow to refill.
Use sanitizing procedures.
Replace the prefilter and postfilter. Sanitize system.
Inspect and eliminate restriction or plug. It is important that
there are no dips, loops or low spots in the drain line from
the faucet air gap to the drain pipe. Refer to Installation
Instructions for proper drain connection. If drain line
adapter was used as the drain point, periodic inspection/
cleaning is recommended.
Water flow rate will be lower than your regular faucet.
It takes 3–4 hours to fill the tank.
Increase water pressure, precondition the water, etc.,
as needed to conform before doing maintenance on the
Reverse Osmosis system.
Replace the prefilter. If rate does not increase, replace
the postfilter, Reverse Osmosis membrane cartridge, flow
control and batteries in the faucet base.
Replace Reverse Osmosis membrane cartridge, flow
control and battery in the faucet base.
Turn water supply valve on. See diagram on page 11.
It takes 3–4 hours for RO system to provide enough water
to fill the tank.
Reinstall. See Installation Instructions.
This is normal.
Drain line can be installed to an alternative drain, such as
drain configurations.
Install a pressure regulator in the house water supply
system to reduce the pressure below 80 psi.
An alternative flow restrictor for high pressure installations
is available from GE Appliances (see item #31 on the
parts list, page 25). Contact GE Appliance Parts and
ask for Flow Restrictor, High Pressure, Part Number
49-6000065