Cannot Print Over The Network; Printer Is Not Found On The Network Even After Successful Installation; Security Software Problems - Brother RJ-2030 User Manual

Troubleshooting

Cannot Print over the Network

Printer Is Not Found on the Network Even after Successful Installation

Problem
You are using security software.
Your printer is not assigned with
an available IP address.
Your previous printing job failed.
Your printer is not connected
correctly to the network.
I have checked and tried all the
above, but my printer does not
print.

Security Software Problems

Problem
You did not choose to allow
access when the security alert
dialog box appeared during
either the standard installation,
BRAdmin Light installation, or
when printing.
Incorrect port numbers are being
used for the Brother network
features.
Solution
See Security Software Problems on page 131.
Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and your
printer are correct and located on the same network.
For more information on how to verify the IP address and the Subnet Mask, ask
the network administrator.
 Confirm your IP address, Subnet Mask and other network settings with
[Communication settings] in the Printer Setting Tool.
See Changing the Printer Settings on page 34.
If the failed printing job is still in your computer's print queue, delete it.

®
When using Windows
, [Devices and Printers] and select your printer from [Printers and Faxes].
Double-click your printer's icon, and then select [Cancel All Documents] in the
[Printer] menu.
Check the WLAN icon on the LCD.
: The network is connected correctly.
: Your printer is searching for the network.
No icon : The wireless network settings are disabled.
Uninstall the printer driver and the software, and then reinstall them.
Solution
If you did not choose to accept the security alert dialog box, the firewall function of
your security software may be rejecting access. Some security software might
block access without showing a security alert dialog box. To allow access, see the
instructions of your security software or ask the manufacturer.
The following port numbers are used for Brother network features:
 BRAdmin Light i Port number 161 / Protocol UDP
For more information about how to open the port, see the instructions for the
security software or ask the manufacturer.
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