Network Setup Problems - Brother RJ-2030 User Manual

Troubleshooting

Network Setup Problems

Problem
You are using security software.
Your security settings
(SSID/Network Key) are
incorrect.
Your printer cannot connect to
the host device using Wi-Fi or
Bluetooth.
Your printer cannot print using
Wi-Fi or Bluetooth.
You are using MAC Address
filtering.
Your Wi-Fi access point/router is
in stealth mode (not broadcasting
the SSID).
Your printer is not connected
correctly to the network.
I have checked and tried all of the
above, but still cannot complete
the wireless configuration.
Solution
 Confirm your settings in the installer dialog box.
 Allow access when the security software alert message appears during the
printer installation.
Recheck and choose the correct security settings.
 The manufacturer's name or model number of the WLAN access point/router
may be used as the default security settings.
 See the instructions supplied with your WLAN access point/router for
information on how to find the security settings.
 Ask the manufacturer of your WLAN access point/router or ask your Internet
provider or network administrator.
Move your printer within about 3.3 feet (one meter) of the mobile device when

you configure the Wi-Fi network settings.
 Move your printer to an obstruction-free area.
 If a wireless computer, Bluetooth-equipped device, microwave oven, digital
cordless phone, or other device is near your printer or the wireless access
point/router, move the device away from your printer or wireless access
point/router.
You can confirm the MAC address by printing out the printer information. Press and
hold the (Feed) button on your printer to print the printer information.
Set the Wi-Fi access point/router so that the MAC address of the printer is allowed
for connections.
For more information, see the instructions supplied with your Wi-Fi access
point/router.
 Enter the correct SSID name during the installation or when using
[Communication settings] in the Printer Setting Tool.
 Check the SSID name in the instructions supplied with your WLAN access
point/router and set up your wireless network again.
Check the WLAN icon on the LCD.
: The network is connected correctly.
: Your printer is searching for the network.
No icon : The wireless network settings are disabled.
Turn your printer off and on again. Then try and configure the Wi-Fi settings again.
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