Your Callmaster Digital Voice Termial - AT&T callmaster User Manual

Your CALLMASTER Digital Voice Terminal
Congratulations on the addition of the AT&T CALLMASTER Digital Voice Terminal
(Figure 1) to your communications system. Following our tradition of excellent quality
and high reliability, this new voice terminal provides the latest in telecommunications
technology.
Your CALLMASTER voice terminal is either a model 602D1 or a model 602A1. The
model number is printed on a sticker located on the bottom of the voice terminal.
Model 602D1 is equipped with a recorder interface module (RIM) that enables the
recording of all voice interactions. Model 602A1 does not have a recorder interface
module.
If you are using a CALLMASTER voice terminal with RIM, both calling and called
parties hear a soft beep tone that is repeated every 15 seconds. This beep indicates
that RIM is active and the call is being recorded.
This guide describes the CALLMASTER digital voice terminal and some of its many
features for handling Automatic Call Distribution (ACD) calls. The AT&T System 75
Automatic Call Distribution Agent Instructions (555-200-722) describes specific call-
handling procedures and System 75 features. (The information in that book also
applies to DEFINITY Generic 1.) The AT&T DEFINITY™ Generic 2 and System 85
Automatic Call Distribution Agent Instructions (555-104-713) describes specific call-
handling procedures and DEFINITY Generic 2 and System 85 features.
Figure 1. CALLMASTER Digital Voice Terminal
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