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Sides and Back of the Terminal
One side and the back of the terminal are shown in Figure 8. Each side of the terminal
contains a headset jack and a screw hole.
Side jacks
Screw holes
Back jack
Model number
A headset or handset (with special adapters) can be plugged
into the jacks on each side of the terminal. Both
hand/headsets can be used at once.
Optional handset cradles can be attached using the screw
holes on each side of the terminal and an available handset
kit. Note: Handsets are not normally used with ACD
operations; the handset kit will not allow you to go off-hook.
An optional kneewell adapter may be plugged into the jack
on the back of the teminal. The adapter attaches under the
desk to eliminate cord clutter. You can plug 2 headsets or 2
handsets into the adapter; the 2 headsets or 2 handsets must
both be the same model.
To connect the kneewell adapter to the terminal:
1
Locate the jack on the back of the terminal.
Plug in the cord from the kneewelladapter.
2
The use of a kneewell adapter brings the number of available
headset jacks to 4; however, only 2 jacks should be used at
one time.
The model number tells you whether your terminal is a
model 602D1 or a model 602A1. Model 602D1 is equipped
with a recorder interface module (RIM) that enables the
recording of all voice interactions. Model 602A1 does not
have a RIM. If there is not a model number, your terminal is
a model 602A1.
Figure 8. Side and Back of the Terminal
8
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