Lexus ES300 Owner's Manual page 377

KEYS AND DOORS
REPORTING SAFETY DEFECTS
FOR U.S. OWNERS
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in
addition to notifying Toyota Motor Sales, U.S.A.,
Inc. (Toll free: 1 800 25 LEXUS).
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or Toyota Motor Sales, U.S.A.,
Inc.
To contact NHTSA, you may either call the Auto
Safety Hotline toll free at 1 800 424 9393 (or
366 0123 in Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
the Hotline.
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