Appendix; Troubleshooting - Samsung SM-R360 User Manual

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Gear.
Your Gear does not turn on
When the battery is completely discharged, your Gear will not turn on. Charge the battery
completely before turning on the Gear.
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your Gear to clear any temporary software bugs.
• Ensure that your Gear software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
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