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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Galaxy Watch Active.
Your Galaxy Watch Active does not turn on
When the battery is completely discharged, your Galaxy Watch Active will not turn on. Fully
charge the battery before turning on the Galaxy Watch Active.
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your Galaxy Watch Active to clear any temporary software bugs.
• Ensure that your Galaxy Watch Active software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
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