Samsung SM-R360 User Manual page 58

Appendix
Your Gear freezes or has fatal errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the Gear
If the Gear freezes or hangs, you may need to turn off the Gear and turn it on again.
Forcing restart
If the Gear is frozen and unresponsive, press and hold the Power key for more than 7 seconds
to restart it.
Resetting the Gear
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap Settings → Gear info → Reset Gear → Factory reset. Before
performing the factory data reset, remember to make backup copies of all important data
stored in the device with Samsung Gear or S Health.
Another Bluetooth device cannot locate your Gear
• Ensure that the Bluetooth wireless feature is activated on your Gear.
• Reset your Gear and try again.
• Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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