Warranty - Patio Glow 98300 Assembly Instructions Manual

One Year Limited Warranty for Firepit
What is covered under this warranty?
Subject to the terms and conditions set forth below, fireplaces are warranted against
defects in material and workmanship for a period of one year.
If you have questions regarding care and maintenance of the item(s) you have purchased,
please see the accompanying care and maintenance guide or visit our website at
www.agio-usa.com. If you have further questions, please call our customer service center
in the US and Canada at 1-888-383-1932. 9:00am- 5:00pm Monday-Friday, EST.English
and French, or you may email customerservice@va-cs.com.
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the
relevant warranty period and provide us with a copy of your dated register receipt as proof
of the purchase date. We reserve the right to request photographs and/or return of the
defective item(s) and/or such other evidence relating to any claim as we shall reasonably
require. Warranty claims for missing or damaged items must be submitted within 90 days of
purchase. If you purchased our product through any of our dotcom retailers and receive a
damaged item, please contact the retailer to report shipping damage. Please call our
customer service center in the US and Canada at 1-888-383-1932 for additional warranty
claim details and procedures. You may also contact us by emailing
customerservice@va-cs.com. Hours of operation are Monday-Friday 9:00 AM – 5:00 PM
Eastern Standard Time.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations: This warranty is subject to the limitations set forth above. In addition,
this warranty is made to the original purchaser only, and is effective only if items are
purchased from one of our authorized dealers. This warranty is not transferable. For
warranty replacements based on warranty claims submitted within one year of purchase,
we will pay shipping and handling charges within continental North America. After the first
year, shipping and handling charges are your responsibility. We will not be responsible for
charges associated with shipments outside continental North America at any time or for
any reason.
This warranty is given and relates to product sold to your retailer by an Agio International
Company, Limited; Dimension Industries Company, Limited; or Woven Design Company,
Limited. It may also relate to products otherwise sold under the Agio brand. Warranty
services are administered by Point of Impact, Inc., an independent contractor, which is not
responsible for the warranty obligations set forth herein.
Warranty exclusions: This warranty is subject to the exclusions set forth above. In
addition, the following are excluded from coverage under this warranty: any item used
for commercial, contract or any other non-residential purpose; display models or items
purchased "as is"; freight damage; items subject to misuse, abuse, neglect or lack of proper
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