Samsung KS9800 E-Manual page 78

The problem
The TV image does not
look as good as it did in
the store.
The picture is
distorted.
The colour is wrong or
missing.
The colour is poor
or the picture is not
bright enough.
There is a dotted line
on the edge of the
screen.
" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung's Call Centre for assistance.
" If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
" If the problem persists, check the signal strength or refer to the external device's user manual.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI
or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Terrestrial/Cable Antenna Connection: Try HD channels after running the
function.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programmes and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue with
the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analogue and
digital channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
Go to the Picture menu and then adjust the
Colour settings.
See if Energy Saving Mode
Saving Mode) has been enabled.
Try resetting the picture. (
Picture)
Change Picture Size to
Change the cable/satellite box resolution.
Try this!
Picture
( Settings
Settings Picture
16:9 Standard.
Mode, Brightness, Sharpness, and
System Eco Solution
Expert Settings
Auto Tuning
Energy
Reset