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Using Other Team Functions
Step by Step
Program/Service
>
>UCD?
*
401=Log on?
#401=Log off?
qhde
or
Program/Service
>
UCD?
>
#402=Not available?
*
402=Available?
rhdf
or
82
Uniform Call Distribution (UCD)
If this function has been configured (contact your service personnel),
you belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the
longest break without a call.
Logging on and off at the beginning and end of your shift:
Press the key. The LED lights up.
:
Select and confirm.
:
Confirm.
or
:
or
rhde
Enter the code for "Log on" or "Log off".
o
To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
:
Select and confirm.
:
Confirm.
or
:
or
qhdf
Enter the code for "Not available" or "Available".
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