Page 2 ® EXPLORER Document number: 98-126882-B Release date: April 1, 2008 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. We recommend downloading the latest version of the manual from the Thrane &...
Page 3 The minimum safety distance is 1 m to the side and above the antenna when the EXPLORER 727 is powered. The safety distance of 1 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.
Page 4 Install and use the antenna with care Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct installation of the antenna.
Page 5: About The Manual
Intended readers This manual is a user manual for the EXPLORER 727 system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 727 system.
Page 6 Related documents The below list shows the documents related to this manual and to the EXPLORER 727 system. Document Title and description number EXPLORER 727 Installation Manual TT98-126844 Explains how to install the EXPLORER terminal and the EXPLORER 727 antenna.
Page 7: Table Of Contents
Table of Contents Safety summary ....................iii About the manual ....................v Chapter 1 Introduction Welcome .......................1 In this chapter ......................1 Features and interfaces ..................2 Main units ......................3 The Inmarsat BGAN system ................7 Matrix of services and interfaces ..............
Page 8 Table of Contents Chapter 4 Using the web interface In this chapter ....................39 Introduction ....................... 39 Entering the SIM PIN in the web interface ............44 Using the Dashboard ..................45 Using the phone book ..................49 Using the Call log ....................
Page 9: Chapter 1 Introduction
VPN (Virtual Private Network) access to corporate servers In this chapter This chapter introduces the EXPLORER 727 system and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.
Page 10: Features And Interfaces
Chapter 1: Introduction Features and interfaces The EXPLORER 727 system offers the following features and interfaces: Simultaneous voice and data communication over BGAN Full duplex, single or multi-user, up to: 432 kbps Support for streaming IP at: 32, 64, 128, 256 kbps ISDN service: 64 kbps Voice: Standard Voice (4.0 kbps) or 3.1 kHz Audio...
Page 11: Main Units
EXPLORER 727 antenna The EXPLORER 727 system uses the TT-3053B antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS system. A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 12 Overview The EXPLORER terminal is the controlling unit in the EXPLORER 727 system. It contains all user interfaces and LED indicators and stores configuration data. The terminal is designed to be mounted inside a vehicle. For information on how to install the terminal, refer to the installation manual.
Page 13 IP handset and cradle IP handset The Thrane & Thrane IP handset communicates using Internet protocols. The handset is not strictly dedicated to the EXPLORER 727 system, but can also be used in a public network as a standard IP telephone.
Page 14 Chapter 1: Introduction IP cradle The IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. 98-126882-B Main units...
Page 15: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator.
Page 16 Chapter 1: Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 727 terminal with connected peripherals, an EXPLORER 727 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 17 ISDN. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps UDI/RDI data. Note The BGAN system only supports one external CS call at a time per EXPLORER 727 system. SMS service The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages.
Page 18 Chapter 1: Introduction Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring Limitations SIM lock The supplier may SIM lock the terminal to a specific provider. For further information, contact your supplier.
Page 19: Matrix Of Services And Interfaces
What’s next? This chapter has provided an overview of the BGAN system and of the EXPLORER 727 system. The next chapters will go into more detail about how to set up and use your system. The following chapter, Getting started, explains how to start up the system.
Page 20: Chapter 2 Getting Started
55° C. If the maximum ambient temperature does not exceed 50 C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the EXPLORER 727 system. Connector panel The drawing below shows the connector panel of the terminal.
Page 21: Starting Up The Terminal
Starting up the terminal SIM card Note that the EXPLORER 727 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 22 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network.
Page 23: Connecting The Ip Handset
Chapter 2: Getting started Connecting the IP handset Power supply The Thrane & Thrane IP handset is powered from the LAN interface, using Power over Ethernet. Starting up the IP handset The following procedure is for the Thrane & Thrane IP handset. The procedure may be different for another type of IP handset.
Page 24: Connecting A Computer
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. Connecting a computer to the LAN interface Do as follows: Power up your computer.
Page 25: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface. For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 16 or Connecting the IP handset on page 15.
Page 26 Chapter 2: Getting started IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.
Page 27 Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
Page 28: Registering On The Bgan Network
Chapter 2: Getting started Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the EXPLORER 727 system starts the registration procedure on the BGAN network. Note We recommend keeping the vehicle on a steady course while the antenna is performing a sky scan.
Page 29: Making The First Call
Chapter 2: Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 28.
Page 30: What's Next
Chapter 2: Getting started ® Making a call from one EXPLORER 727 to another To make a call from one terminal to another, dial 00 <Mobile number>. What’s next? After reading this chapter you should be able to start up the terminal and make a simple data or voice connection.
Page 31: Chapter 3 Operating The System
PIN or to view the status of the terminal. The IP handset includes the following items for the terminal: • Viewing C/No (signal strength) and status (“Ready”, “Registering” etc.) for the EXPLORER 727 system. • Entering the PIN and PUK for the terminal.
Page 32 Chapter 3: Operating the system • send and receive SMS messages • view properties of the terminal and antenna • set up the interfaces of the terminal • upload software With an administrator password you can also: • set up user rights •...
Page 33: Using A Phone Or Fax Machine
ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Port 1 Port 2 For information on how to connect to the interfaces, see the installation manual for the EXPLORER 727 system. 98-126882-B Using a phone or fax machine...
Page 34 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone/Fax interface will not ring. When connecting a G4 fax or a modem to the ISDN interface in the EXPLORER 727 system you must use UDI.
Page 35 Chapter 3: Operating the system Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from an IP handset. Note This will not change the default call type, only the type used for the ongoing call.
Page 36 Chapter 3: Operating the system Making or receiving a phone call Analog phone, ISDN phone or IP handset There are different methods for activating a call, depending on the type of phone: • Analog phone or ISDN phone: Dial # after the number. •...
Page 37 Chapter 3: Operating the system Call log Information of missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls on page 53. Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number>...
Page 38 Chapter 3: Operating the system Dialing functions Special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook Redial last called number on this interface.
Page 39 Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio. •...
Page 40 Chapter 3: Operating the system Handling waiting calls Note The phone must have an R key to be able to use these functions. During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication.
Page 41 Chapter 3: Operating the system Holding a call Note The phone must have an R key to be able to use these functions. During a call, you may place the initial call on hold while another call is made. If you want to: Do as follows: Place a call on hold.
Page 42 Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.
Page 43 An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 27. An ISDN G4 fax machine connected to the EXPLORER 727 terminal can only receive a fax with UDI. 98-126882-B...
Page 44: Using A Computer
Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 727 system. Standard or Streaming data on LAN Definition The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data.
Page 45 81. Working with network groups The LAN users of the EXPLORER 727 system can be organized in network user groups with different setup and different access rights. Users can only see and start/stop profiles configured for their own network user group.
Page 46: Using The Ip Handset
Chapter 3: Operating the system Using the IP handset You can use the Thrane & Thrane IP handset as user interface for the EXPLORER 727 system as well as for making calls. The IP handset has a dedicated menu for the EXPLORER 727 system.
Page 47: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 727 system. Introduction The web interface What is the web interface? The web interface is built into the terminal, and is used for operating, setting up and configuring the system.
Page 48 Chapter 4: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 49 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: Connect your computer to the terminal. 2. Start up the terminal. For further information, see Getting started on page 12. 3.
Page 50 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar Icon bar Contents section Status field Navigation pane...
Page 51 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.
Page 52: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.
Page 53: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. 98-126882-B Using the Dashboard...
Page 54 The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your EXPLORER 727 system. • Status. The status of the terminal and antenna. Examples of status information are: Scanning, Ready and Data active.
Page 55 Chapter 4: Using the web interface Start/stop a Streaming session on the LAN interface Note Before starting a Streaming session, make sure you have set up a Streaming profile for your user group in the SETTINGS > LAN > Network user groups page. To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.
Page 56 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Page 57: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.
Page 58 Chapter 4: Using the web interface The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.
Page 59 Chapter 4: Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the terminal.
Page 60: Using The Call Log
Chapter 4: Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections. For an explanation of the circuit switched services, see Circuit switched (dialed) service on page 9. The listed information includes: •...
Page 61 Chapter 4: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page: • Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.
Page 62: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 63 Chapter 4: Using the web interface 5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent. You can set up delivery notification generally for all SMS messages.
Page 64 Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial + <Mobile number> The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
Page 65 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 66 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 67 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...
Page 68: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. Enabling or disabling the L-Band interface (future use) To enable or disable the L-Band interface, do as follows: In the L-BAND CONNECTOR field of the SETTINGS page, select Enable or Disable.
Page 69 Configuring the LAN interface Overview The EXPLORER 727 terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages. For information on these settings, refer to Managing LAN network users on page 80.
Page 70 Chapter 4: Using the web interface 2. At DHCP status, select Enabled (recommended), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. 3.
Page 71 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the internet.
Page 72 Chapter 4: Using the web interface Configuring the Phone/Fax interface Do as follows: Select SETTINGS > Phone/Fax from the left navigation pane. 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Note Port 1 is the connector closest to the antenna connector, and Port 2 is the connector closest to the ISDN connector.
Page 73 Chapter 4: Using the web interface Configuring the ISDN interface Note For information on how to set up call services (supplementary services), see Setting up call services on page 69. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 74 Chapter 4: Using the web interface You have the following options with the MSN numbers: • <None>. No MSN numbers are used. An incoming call is accepted in all devices connected to this port. • 1*, 2*, 3* or 4*: If, for example, you select 1* at Standard call type, an incoming Standard call is accepted by all devices that are programmed with the number 1* and connected to the ISDN interface.
Page 75 Chapter 4: Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group. If you are using the same APN for many network user groups, it is easier to define it once, and then simply select it for the relevant user groups.
Page 76 Chapter 4: Using the web interface 3. At Buffering on Streaming profiles, select Enabled or Disabled. • If you select Enabled, your Streaming connection will be buffered. This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream. •...
Page 77 Chapter 4: Using the web interface Setting up call services Overview Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface. In the web interface you can set up the following supplementary services: •...
Page 78 Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. Do as follows: Select SETTINGS > Common > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.
Page 79 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 80 Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 81 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: Select SETTINGS > Common > Line identification from the left navigation pane. 2.
Page 82 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: Select SETTINGS >...
Page 83 Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets.
Page 84 Chapter 4: Using the web interface 5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: • Enter the menu system and select SIP to get the list of profiles. •...
Page 85 Chapter 4: Using the web interface Setting the call types for IP handsets Do as follows: Select SETTINGS > IP handsets > Call settings. 2. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 26.
Page 86 Chapter 4: Using the web interface Configuring the discrete I/O interface Overview The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: •...
Page 87 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select if the pin should be Active high or Active low. 4.
Page 88: Managing Lan Network Users
Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users. The EXPLORER 727 terminal supports up to 11 different network user groups and global IP addresses. The steps necessary for managing network users include: Defining a network user group.
Page 89 Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default user group, certain settings are locked, to make sure there is always one functional user group available.
Page 90 Chapter 4: Using the web interface 2. Click Edit next to the user group you want to set up. Note For further explanation of the below settings, see Definitions for network terms on page 90. 3. Type in a name for the group. 4.
Page 91 Chapter 4: Using the web interface • Bridge mode is an exclusive connection, with NAT disabled. Use this mode together with a network classification entry that selects a single computer (see Using the network classification table on page 87). This mode is not available in the Default user group. •...
Page 92 Chapter 4: Using the web interface There are 5 predefined profiles: Standard, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps. Additionally, you can define your own custom profiles. Important If you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface.
Page 93 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by a unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 94 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 95 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group. Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: Select SETTINGS >...
Page 96 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 97 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table The network classification table is prioritized, meaning that the entries are evaluated in the order they are listed.
Page 98 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) The APN is used by the network user to establish the connection to the required destination network. This means that the terminal must know the APN in order to be able to connect to the destination network.
Page 99: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Page 100 Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer. 2.
Page 101 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: Make sure you have a connection to the Internet from your terminal.
Page 102: Selecting The Preferred Bgan Satellite
3. Click Apply. Note If you have selected one of the satellites, your EXPLORER 727 system will only try to register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 727 system will not be able to register with the BGAN network.
Page 103: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the page.
Page 104 Chapter 4: Using the web interface Resetting the Administrator password If you have forgotten the administrator password, do as follows: Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
Page 105 Chapter 4: Using the web interface Changing the administrator password Do as follows: After entering the Administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4.
Page 106 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal. Do as follows: In the ADMINISTRATION page, under Configuration, click Save.
Page 107 Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges.
Page 108 Chapter 4: Using the web interface Log handling From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?. This will reset the Time connected counters on the Calls page.
Page 109 Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 110 Chapter 4: Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. To define a new profile, do as follows: From the left navigation pane, select ADMINISTRATION >...
Page 111 Chapter 4: Using the web interface • Background is used for data which is not delay-sensitive, such as E-mails, SMS, download of databases and reception of measurement records. 4. Type in the bit rates in kbps in the following rows: •...
Page 112 Chapter 4: Using the web interface Using traffic flow filters What are traffic flow filters? When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles. For the Core network and the terminal to classify packets received from the external network into the proper profile, you need a traffic flow filter.
Page 113 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory.
Page 114 Chapter 4: Using the web interface 5. Fill in one or more of the following fields to define the filter. The allowed ranges appear in hover text when you pass the mouse over the fields. • Source address + Subnet mask. •...
Page 115 Chapter 4: Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: From the left navigation pane, select ADMINISTRATION > User permissions. 2.
Page 116: Help Desk, Diagnostic Report, Event Logging And Self Test
Chapter 4: Using the web interface Help desk, diagnostic report, event logging and self test Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. Select HELP DESK from the left navigation pane.
Page 117 Chapter 4: Using the web interface Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 118: What's Next
Chapter 4: Using the web interface Self test The Self test performs system test on the EXPLORER 727 system, similar to the tests that are performed during the Power On Self Test (POST). Important The terminal will reboot when performing the self test. All ongoing calls or data sessions will be terminated.
Page 119: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling, It also lists available spare parts and accessories. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 120: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, Connect a computer, enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software from the web interface.
Page 121: Part Numbers
Appendix 5: Troubleshooting Part numbers System units ® TT-3722A EXPLORER 727 system Item Part number EXPLORER 727 antenna 403053B EXPLORER terminal 403736A TT-3670A IP handset and cradle Item Part number Thrane & Thrane IP Handset 403672A Thrane & Thrane IP Cradle 403674A ®...
Page 122 Appendix 5: Troubleshooting Item Part number Power cable S-37-125999 LAN cable S-37-204649-005 Other spare parts Item Part number Getting Started kit S-673736A Options and accessories Cables Item Part number Antenna cable RG214/U, 50 m. 403722A – option 947 Antenna cable RG223/U, 14 m. 403722A –...
Page 123: Troubleshooting Guide
Appendix 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The terminal reboots The input current is Check that the power supply complies with spontaneously.
Page 124 Appendix 5: Troubleshooting Problem Possible Cause Remedy The elevation angle 256 kbps Streaming is normally not 256 kbps Streaming to the satellite is too available in areas with low elevation. does not work low. 2. There is not enough 2. If there is too much traffic on the free bandwidth for a network, it may not be possible to 256 kbps streaming...
Page 125 Appendix 5: Troubleshooting Problem Possible Cause Remedy An ISDN connection The cable is not properly Connect the cable. cannot be connected. established You have connected to Connect the cable to the interface marked the LAN interface. ISDN. The cable type or For information on the correct type of connector type is not connector and cable, refer to the...
Page 126 Appendix 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not properly Connect the cable. connection cannot connected. be established. You have connected to Remove the cable and connect to one of the ISDN interface. the LAN connectors in stead. There is no power (PoE) Check that the input voltage is within the in the LAN interface.
Page 127: Status Signaling
Appendix 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 128 Appendix 5: Troubleshooting Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress. BGAN registration ongoing.
Page 129 Appendix 5: Troubleshooting Message indicator Behavior Meaning Flashing green A new SMS message has arrived. No new messages, or the unit is off. LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps.
Page 130 Appendix 5: Troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals the event, according to the tables Terminal indicator and Antenna indicator in the previous...
Page 131 GPS position. 00330 to The ISDN interface on the Contact your distributor. ISDN failure 00339 EXPLORER 727 cannot be used. 00340 to The Phone/Fax interface of Contact your distributor. 2-wire failure 00349 the EXPLORER 727 cannot be used.
Page 132 01400 to The EXPLORER 727 no Make sure the Satellite 01409 longer receives a signal EXPLORER 727 has a clear signal lost from the satellite. view to the satellite. 01500 to No SIM card is detected in Insert SIM card.
Page 133 Appendix 5: Troubleshooting Event Text Explanation Remedy 01800 to The EXPLORER 727 has not If the problem persists, Registration 01809 yet been allowed to register contact your Airtime for data for data services (Packet Provider. failed Switched). 02000 to The signal from the...
Page 134 Appendix 5: Troubleshooting Event Text Explanation Remedy 03600 to The Phone/Fax interface 2-wire 03609 fails to operate, for one of operational the following reasons: failure Ground shorted. Check the wires. 2. Power overload. 2. Wait until the event is cleared; then try again. 3.
Page 135 Appendix 5: Troubleshooting Event Text Explanation Remedy 08010 The input voltage has Ensure a stable power Undervoltage dropped below an supply to the terminal. has been acceptable level. The detected terminal will be shut down in 10 seconds if the situation persists.
Page 136 Appendix 5: Troubleshooting Event Text Explanation Remedy 08032 The firmware in the Update the terminal Firmware image antenna is newer than software. version lower expected by the terminal. than active antenna version 08033 The antenna hardware Contact your distributor. Firmware image version is not supported by doesn't the terminal.
Page 137: Logging Of Events
Appendix 5: Troubleshooting Logging of events Diagnostic report When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.
Page 138: Reset Button
Appendix 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: Action...
Page 139: Chapter 6 Conformity
EXPLORER CE (R&TTE) The EXPLORER 727 is in the process of being CE certified (R&TTE directive). The “Declaration of Conformity with R&TTE Directive” will be enclosed in copy on the next page when ready. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...
Page 140 Chapter 6: Conformity REPLACE THIS PAGE WITH THE DECLARATION OF CONFORMITY FOR EXPLORER 727. ® 98-126882-B EXPLORER...
Page 141: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 142 Glossary Geostationary Placed in a fixed position relative to a point on the surface of the earth. GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’...
Page 143 Glossary Media Access Control. Multiple Subscriber Numbering. In most pieces of ISDN equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in number that you wish that piece of equipment to answer. Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
Page 144 Glossary 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. Service Data Unit. Also known as a data packet. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.
Page 145: Index
Index Index Numerics calls barring 2-wire interface closed user group local numbers forwarding setting call type holding line identification local making or receiving missed, received, outgoing administration settings redial analog phone to the terminal local numbers transferring antenna viewing ongoing viewing properties waiting indication viewing status...
Page 146 Index IP handset BGAN features Ethernet interface connecting setting up description events entering PIN in LED panel local numbers list of active setting call type exporting configuration setting up starting up user manual ISDN interface local numbers fax, sending or receiving setting up FCC compliance features overview...
Page 147 Index network terms remote on/off definitions safety summary Outbox for SMS messages satellite resending or deleting messages selecting view selected sent messages resending, forwarding or deleting viewing status phone serial number local call services making calls limitations phone book supplementary adding number supported by BGAN deleting all entries...
Page 148 Index telephone interface local numbers setting call type tools for setting up the terminal total usage viewing traffic flow filters transferring a call troubleshooting guide typography used in this manual uploading software usage counter clearing user interfaces version of software voice mail number viewing voice quality...

Thrane&Thrane explorer 727 User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Chapter 6 Conformity

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