Transferring Calls; Alternate Method For Transferring Calls - Intermedia Vertical Quick Reference Manual

2. Press the down arrow
3. Dial the 10-digit phone number or 3-digit extension number. You will be connected to that party
You may switch between calls by using the up
softkey to connect to that call.

Transferring Calls

You may transfer a caller to any other phone within the phone system or to any outside phone number.
Note: The following instructions assume you are on a call.
Unsupervised (Blind) Call Transfer- Used when you have one OR two calls on your phone.
1. Press TRANSFER key
2. Your caller will be placed on hold
3. When you hear the dial tone, dial the desired extension number or phone number. DO NOT HANG
UP
4. Once the call has transferred, your line will hang up and the extension or phone number you
transferred to will ring and connect to your caller. Do not hang up the phone until the line has
disconnected.
Supervised (Announced) Call Transfer- Used when you have ONLY ONE call on your phone.
1. Place the caller on hold by pressing the hold key
2. Press the down arrow
3. When you hear the dial tone, dial the desired extension number or phone number you wish to
transfer the call to.
4. Announce the call to the new party
5. To initiate the transfer, press TRANSFER key
6. Your line will hang up and the extension you transferred to will ring and connect to your caller

Alternate Method for Transferring Calls

This call transfer method is used when you want to transfer a call without tying up two lines on your
phone system. It uses the Intermedia network to transfer the call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to transfer the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying up any of your lines)
Note- If the transfer party does not pick up the phone, touch #6 to return back to the original caller.
Vertical 2-Line Desk Phone Quick Reference Guide
to access a second line
and down
to access a second line
DO NOT HANG UP
arrows and using the resume