Handling Multiple Calls - Intermedia Vertical Quick Reference Manual

Pick up the handset or use the speakerphone key
Dial the 3-digit extension number
Redialing a call
Pick up the handset or use the speakerphone key
Press the redial button

Handling Multiple Calls

Your Desk Phone has the capability to handle two phone calls at the same time.
Answering a second call
If you are on a call and another call comes in to your phone you will hear a tone from the phone and see
the softkey "Line 2" flashing at the bottom right of the LCD screen . There are two different ways to
answer the second call:
Method 1
1. Place the first call on hold AND at the same time answer the second call by pressing the button
associated with the Line 2 softkey
2. Once you have done this, the soft key will say "Line 1". Press the softkey again to place the
second caller on hold and at the same time return to the first caller.
Method 2
1. Place the first call on hold by using the hold key
2. Press the down arrow
ringing
3. Answer the call by using the answer soft key or by picking up the handset
You may switch between calls by using the up
softkey to connect to that call.
Placing a second call
While on a call, you may place that call on hold and make a second call. There are two different ways to
do this:
Method 1
1. Place the first call on hold AND at the same time get dial tone to make the second call by
pressing the button associated with the Line 2 softkey on the lower right of the LCD screen
2. Dial the 10-digit phone number or 3-digit extension number
3. Once you have done this, the soft key will say "Line 1". Press the softkey again to place the new
party on hold and at the same time return to the first party.
Method 2
1. Place the first call on hold by using the hold key
Vertical 2-Line Desk Phone Quick Reference Guide
to view the second call on the display screen. The phone will begin
and down
or use the hold soft key below the display
arrows and using the resume
or use the hold soft key below the display