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Related Manuals for Intermedia Vertical 2-Line Desk Phone
Summary of Contents for Intermedia Vertical 2-Line Desk Phone
- Page 1 Vertical 2-Line Desk Phone Owner’s Manual ACC 1140- PUG Owner’s Manual 8-23-11...
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Page 2: Table Of Contents
Table of Contents Introduction ................ 5 Conformance ................ 5 Important Safety instructions ..........5 FCC Information ..............7 Using this Document ............9 Basic Requirements ............10 Getting to know your Hosted PBX system ..... 11 ... - Page 3 Placing a second call ........... 29 Call Hold ............... 29 Call Transfer ..............30 Call Park ............... 31 Paging (Intercom) ............32 Forwarding Incoming Calls .......... 33 Enable Forward All Calls on Your Phone ....33 ...
- Page 4 Do Not Disturb ............. 47 Additional Volume Adjustments ........47 Administrator Functions ..........48 Making Changes through a Desk Phone ......48 Changing the Desk Phone Administrator Password ..............48 Phone Lock/Unlock ............. 49 Making Changes through the Web-based Admin ...
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Page 5: Introduction
Introduction Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new DPS FLEX phone system and service. - Page 6 Slots and openings in the cabinet and the back or bottom are • provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.
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Page 7: Fcc Information
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. - Page 8 Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable: Port USOC Line 1 02LS2 9.0Y RJ11C 0.1B Line 2 02LS2 9.0Y RJ11C 0.1B Line 3 02LS2...
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Page 9: Using This Document
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. -
Page 10: Basic Requirements
Provides messages of high importance, including messages relating to personal safety or system integrity. WARNING Basic Requirements The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Adapters to connect Desk Phones to the optional Base Unit wirelessly. -
Page 11: Getting To Know Your Hosted Pbx System
Getting to know your DPS FLEX system Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. - Page 12 Standard Setup Options: This diagram depicts your setup options. By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Desk Phones wirelessly. Cordless Phones: This diagram depicts the setup options for Cordless Phones. Cordless phones can be used in conjunction with Shared Line Phones and the optional Base Unit or they can be installed as Stand Alone Phones.
- Page 13 Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service. Setup Options that are not supported The following setup options ARE NOT supported: Owner’s Manual 8-23-11...
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Page 14: Assigning Extension Numbers And Phone Numbers To Phones
1. Connecting a phone through multiple routers 2. Connecting one phone to another 3. Connecting a phone wirelessly and then connecting a PC Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension. -
Page 15: Installing Your Hosted Pbx Phone System
Installing your DPS FLEX Phone System Installing Desk Phones Desk Phones can be installed in the following ways You may connect Desk Phones Wirelessly with the Wireless • Transmitter and the Optional Wireless Adapters You may connect Desk Phones to your existing router •... - Page 16 Option 1: Connect Desk Phones using your existing data network Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network (router, switch or wall jack). To your router or wall jack Option 2: Connect Desk phones using your existing data network then connect the phones to your computer...
- Page 17 Option 3: Connect phones wirelessly within 40’ using the Wireless Adapter The wireless adapter allows a desk phone to be used without a cord connecting it to the base unit. The range of the wireless adapter is 40 feet from the Wireless Transmitter. The wireless adaptor has its own power supply.
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Page 18: Setting Up The Stand
To the right of the power plug is a switch marked Power Source. The switch position must be set to Adapter. POE is not Note supported. Setting up the Stand To setup the stand for the Desk Phone, refer to the following steps and the associated illustration to setup the stand of the Desk phone. -
Page 19: Wall-Mounting A Desk Phone
Wall-mounting a Desk Phone The IP phone can be used on the desktop or mounted on a wall. Print the screw alignment template (on the next page) and tape it on the wall to position the 3 screws provided at the right place for the mount-holes on the phone. -
Page 20: Activating The Service
Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. -
Page 21: Using Your Hosted Pbx Phone System
3. Using Your DPS FLEX phone system System Description The DPS FLEX phone system supports up to 100 phones • You can have as few as on phone at an address • Cordless phones can be used in conjunction other Desk •... - Page 22 Phone What it Does Button Press this button to setup your voicemail box, enter a personal greeting for your callers, or to listen to your voice messages. See the Desk Phone user guide for instructions on how to use the voicemail system. Press this button to view your personal phone book.
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Page 23: Using The Desk Phone Display
Phone What it Does Button Press this button to put an active call on hold; pressing this button again while the call is on hold will make it active again Press any of these 4 buttons to park a call. Once the call is parked, the same button on all other Desk Phones in the same Call Park Group will start flashing green. -
Page 24: Navigate In The Menu
Press the LEFT soft key to start the menu selection process. This is the first display shown when you press the LEFT soft key. Navigate in the Menu Use the Navigator Control key to scroll to the desired item. Press the checkmark (OK) key to select the appropriate item. - Page 25 Pressing the checkmark (OK) key again will confirm and save the setting of the item you selected, and cause you to return to the previous menu. Thereafter, the menu will roll back to the upper level of the menu tree. You can also press the LEFT arrow of the Navigator Control key to roll back to the upper level of the menu tree without causing the system to resave.
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Page 26: Using The Speakerphone Key
Using the Speakerphone Key You can use the Speakerphone Key to have a conversation without having to lift the handset. Press the Speakerphone Key to go off- hook, as if the handset were lifted with the Desk Phone speaker and microphone replacing the handset. -
Page 27: Using The Mute Key
Volume Adjustment Using the Volume Keys on the Phone Use the Volume Control button to adjust the volume of calls. The Volume Control button is used under the following conditions: When using the handset … use the Volume Control button to adjust the volume level that you experience when using the handset. -
Page 28: Answering A Call
Answering a call Each phone has been assigned a phone number from AccessLine. When that phone number is dialed, the phone associated with that phone number will ring. Answer a call that is ringing on the Desk Phone using the handset: Pick up the handset Answer a call that is ringing on the Desk Phone using speakerphone... -
Page 29: Placing A Second Call
Method 2 Place the first call on hold by using the hold key or use the hold soft key below the display Press the down arrow to view the second call on the display screen. The phone will begin ringing Answer the call by using the answer soft key or by picking up the handset You may switch between calls by using the up and down... -
Page 30: Call Transfer
If an extension has two calls on hold, use the up or down arrow keys to select the line then press the “resume” soft key to connect Note to that party. Call Transfer To Transfer a call You can transfer calls from your Desk Phone to another Desk Phone in your office or to any other phone number outside your office. -
Page 31: Call Park
Transferring an external call to an external number ties up two lines. If you wish to avoid tying up two lines, please refer to “If you phone has 2 calls active, please refer to “Using Network- Note based Call Transfer” Call Transfer to Voicemail You may transfer any caller to a specific voicemail box belonging to any other user on the system. -
Page 32: Paging (Intercom)
you can put a call on hold and pick it up from ANY phone within the same Call Park Group. Each phone has 4 Park positions located on the far right of the phone, labeled 1 through 4. Through the Admin Portal, Call Park Groups can be creates so specific groups of phones can park calls for each other. -
Page 33: Forwarding Incoming Calls
Dial the Paging Group (9100 is the Standard Paging Group for all phones). Make your announcement which will be heard on all phones (except phones set to DND or phones in use). Hang up the phone when finished Answering a Page Either pickup the handset or uses the speaker phone Press the “Answer”... -
Page 34: Cancel Forward All Calls On Your Phone
Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. Press the Key. Cancel Forward All Calls on Your Phone Press the CONFIG button under the display Scroll Down using the DOWN arrow on the navigation pad until “Call Forward"... -
Page 35: Using Your Desk Phone With A Headset
Using your Desk Phone with a headset Your Desk Phone is equipped with a socket for a Headset located on the Desk Phone below the hand set cord. The Desk Phone will work with any amplified headset. The following list shows you how to switch between handset, headset and speakerphone Handset to speakerphone --You are using the handset and want to switch to speakerphone mode. -
Page 36: Retrieving Messages From Your Desk Phone
Enter your temporary PIN when prompted (0000). Follow voice prompts to record your name and unavailable greeting and change your PIN. Retrieving messages from your Desk Phone Press the Voicemail Button Enter your PIN when prompted. The system will say, “You have x new and y old voicemail messages”... -
Page 37: Record A Personal Greeting Via The Phone
Press 8 for User Options Press 7 to change your PIN Enter the new 6 to 10-digit PIN when prompted. Record a Personal Greeting via the Phone Press the fixed key with the envelope graphic, or dial the phone’s phone number. Enter your PIN when prompted or enter your PIN over the greeting. -
Page 38: Retrieving Messages Via The Web
Retrieving messages via the Web Once logged in, click the Play button associated with the voicemail message you wish to listen to The voicemail message will play through your speakers Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. - Page 39 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished Owner’s Manual 8-23-11...
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Page 40: To Create A Voicemail Group
Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to www.accessline.com/login Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page Select the Notification button Enter your email address in the space provided (you may enter multiple email addresses) -
Page 41: Change The Number Of Rings Before Voicemail Picks Up
Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group through the phone Assign a Group Name Add an optional description Add members to the group one at a time by entering their name or phone number For each member you add, determine if that person should Administrator- Able to make changes to the group... -
Page 42: Additional Call Features
Press CONFIG button under the display Use the DOWN arrow of the navigation pad to scroll to “Call Forward" Press the Key. Use the DOWN arrow of the navigation pad to scroll to “No Answer Forward" Press the Use the DOWN arrow of the navigation pad to scroll to “No Answer Time"... -
Page 43: Speed Dial List
To Display the Call Log Press the CONFIG button under the display Use the DOWN arrow of the navigation pad to scroll to CALL RECORD. Press the Key. “Call Record Type” will be displayed. Make your choice from the options for Dialed Calls, Missed Calls, or Received Calls Press the Key. -
Page 44: Personal Phone Book
Press the Personal Phone Book The Desk Phone can store 400 numbers in a Personal Phone Book. Numbers can be dialed directly from the phone list and you can edit then save received or missed calls to this personal directory from the received, missed and dialed call lists. -
Page 45: Caller Blocking
Auto Answer, when set, will ring the called station two times and then automatically answer the call in speakerphone mode using the speakerphone. Set Auto Answer Press the CONFIG button under the display. Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER. -
Page 46: Distinctive Ringing
Distinctive Ringing Distinctive ring tones can be selected allowing adjacent users to tell which phone is ringing. Distinctive Ringing is set per phone and is for external calls only. You can change the ring tone of any phone through the LCD menu. Ring tones are named for various countries and the ring tones emulate the sound of a ringing phone in that country.. -
Page 47: Extension Set-Up Options
Extension Set-Up options Do Not Disturb A Desk Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phones voicemail box without ringing the phone. Set DND Press the CONFIG button under the display. -
Page 48: Administrator Functions
other party when using the speakerphone Headset Speaker Controls the volume level to your ear when using a headset Headset Mic Controls the volume level to the other party when using a headset Program the Phone Volume feature from phone: Press the CONFIG button under the display “Volume”... -
Page 49: Phone Lock/Unlock
Press the Key. Select Account from the menu The menu will display Account Type: User Press the Key. Use the down arrow key to select Password Press the Key. Enter the new numeric password Press the Key. Reenter the new numeric password when prompted Press the Key. - Page 50 Make a change to your credit card information • Change your Administrator Information • View your phone numbers and extensions • Make changes to Desk and Cordless phones including • changing extension numbers, names, failover routing and 911 address Upload new hold music or hold messages and assign it to •...
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Page 51: Logging In
Logging In In order to use the features of the Admin Portal, first you must log in to the website. You should have received an email from AccessLine with a link to a web page that helps you create your User Name and Password. -
Page 52: Viewing A List Of Your Phone Numbers And Extensions
Viewing a List of your Phone Numbers and Extensions To view a list of all phone numbers and extensions, click the Numbers & Extensions tab within the Admin Portal. You will be presented with a sortable table displaying all phone numbers, extensions, equipment and services. -
Page 53: Moving A Stand Alone Phone
Moving a Stand Alone Phone A Stand Alone Phone is a phone that is not associated with an optional Base Unit. You may move any Stand Alone Phone to a new address providing the address is within the AccessLine coverage area. Before moving the phone: Click the Edit button associated with the phone you wish to move Select the 911 Address tab... -
Page 54: Moving A Shared Line Phone
Moving a Shared Line Phone A Shared Line Phone is a phone that is associated with an optional Base Unit. You may move any Shared Line Phone to a new address providing the address is on the same local area network as the Base Unit (for example to a different floor or suite). -
Page 55: Changing The Extension Number Of A Phone
Changing the Extension Number of a Phone Each phone automatically receives an extension number. You may change the extension number of any phone or swap the extension numbers of two phones. To change an extension number: 1. Enter the new number in the required field 2. -
Page 56: Changing The Display Name Of A Phone
Changing the Display Name of a Phone By default, phones do not have display names. When you call from one phone to another phone within the phone system, the display name is shown on the screen of the called phone so that person knows who is calling. -
Page 57: Changing The Outbound Caller Id Of A Phone
Changing the Outbound Caller ID of a Phone The Outbound Caller ID is the phone number that is presented to other phones when you place a call from a phone. Each phone can have a unique Outbound Caller ID, all phones can have the same Outbound Caller ID or you can choose any Outbound Caller ID for any phone. -
Page 58: Changing The Failover Routing Of A Phone
Changing the Failover Routing of a Phone Failover Routing allows the phone to be automatically forwarded to another phone number in the event of a phone network, power or local network outage. To change the Failover Routing: 1. Select between: Sending calls to the phone’s voicemail box •... -
Page 59: Admin Portal Additional Features
Admin Portal Additional Features: For the following features, please refer to the Admin Portal Reference Guide: Viewing a list of your phone lines • Viewing a list of all your phone equipment • Using your own Hold Music • Creating Call Park Groups •...
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